Trying to Uninstall Sophos Endpoint- Removal app fails
Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…
Missing IDE file?
We are using the Sophos Enterprise Console on-prem. My Nessus scanner is reporting that I'm missing an IDE file. It triggered on the 18th. I see IDE files in C:\Program Files (x86)\Sophos\Sophos Anti-Virus that were released after that date, but not the…
Sophos Enterprise Console 5.5.1 Protection Status
Hi All,
I am running Sophos Enterprise Console 5.5.1. on a Microsoft Windows Server 2021 R2 Standard 64 Bit server.
In the protection view one of the workstations running Windows 10 Pro x64 version 10.0.19043 Build 19043 is displaying in the up…
How to trigger a new endpoint installation?
First my setup and migration plan.
i have two servers. An old one 2008R2 and a new 2019 to which i want to migrate. Both servers running fine, have same identity and so on.
The RMS is still configured to point to the new server on the old one 2008R2…
unmanged endpoint install with direct update from Sophos
Hi All,
I have a managed environment but there is a need to install standalone clients that will not be part of the network nor the domain
The CID is not disclosed to the internet, so we need to parameter Setup.exe in a way that it would be able…
Are there any service or system accounts required on AD On-Prem for Sophos Cloud?
Reason I ask is because we has Sophos Enterprise server on-prem and the server was deleted but a lot of Sophos accounts are still showing up on On-Prem AD.
If no AD On-Prem accounts are required for Sophos Cloud then I can safely disable then delete…
How to force Windows Agent to check in with SophosCentral
Hi,
We have a typical scenario when local Windows agents stop talking to Sophos Central. I am trying to figure out a way to re-establish this communication by running some sort of a command in command-line on the machine to force it to check-in with…
[Resolved] Migration server to server 5.5.0 build failed
Hello,
I tried to migrate my Sophos Enterprise Console, but when I want backup the new server I have issues.
I use this documentation, page 15: https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/PDF/sec_55_mgeng.pdf
Logs: (sorry it's…
Sophos Endpoint Policy not pushing itself
Hi,
We are using Endpoint 5.5.0 and the issue is some users are disabling the Application control policy and some are disabling the Firewall. I need SEC to push the set policies timely to control end user's machines.
Thanks in well advance.
Regards…
Unable to Uninstall Sophos Enterprise Console (551) & Database
Hello,
I have Sophos Enterprise Console installed on an SDC W12 R2. There are several issues with the install in that when I try to run the installer, I get the "You do not have sufficient database rights". I am in the Domain Admins, Sophos DB Admin…
Sophos Enterprise Console 5.5.2- Application Control Issues
Hello All,
Currently running 5.5.2, as our main endpoint AV, which I inherited when I took over a network. We currently have 11 different Application Control groups. We currently pushed out Microsoft Teams, and authorized for each applicable group via…
Can't execute Auto Update
Trace(2021-Jan-04 17:20:07): ALUpdate is starting. Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16 Trace(2021-Jan-04 17:20:07): Build : 217387 Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)…
How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)
Hello, I'm new in the Sophos world and have a question,
I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
Sophos auf Linux abstimmen und installieren
Guten Abend zusammen,
ich hoffe Ihr nehmt euch kurz Zeit und könnt mir eventuell helfen.
Ich soll Sophos auf Linux abstimmen und installieren. Aktuell habe ich Sophos auf einem Windows Server.
Wie gehe ich am besten vor, gibt es irgendeine Anleitung…
[Sophos Advisory] Enterprise Dashboard - Some Customers receive an error " Our Servers Are having problems" when Converting to Master Licensing
Hello Community,
Overview
You may receive "Our Servers are having Problems. Please Try again later" message when attempting to Convert to Master licensing in your Enterprise Dashboard. Although you may try again later you may experience the same error…
Firewall Filter Error [80320012]
Hi, Wondering if anyone has come across this error before on Sophos Enterprise Console please. I have about 15 or so computers on our Sophos Enterprise Console where they are reporting a firewall error as 'Event Decode Unavailable (Event Number: "-535560190…
Outlook.exe categorized as trojan due to its connection outbound and modification on registry keys.
Outlook.exe performed all these actions, and due to it, it is shown as Trojan. And As far as it seems all the outbound connection has been to Microsoft. And I would like to know if this action is normal or should I be concered and if so what action should…
Sophos Enpoint Update and servers must be restarted
Hi Community,
I have a Enterprise Console Versión 5.2.2 and with the last Endpoint update, version 10.8.9,, in the beginning of september or August, all servers must be restarted.
The problem is that these servers are giving 24hours services and…
Sophos Enterprise Console 5.5.2 is available now
Hi All,
We are pleased to announce that SEC 5.5.2 is now available for download. This article provides information regarding Enterprise Console 5.5.2. It includes product changes and guidance on how and if you should upgrade.
What's new?
Accessibility…
Sophos Enterprise console- Endpoint Security and Control version 10.8.4.4 VE3.77.1 for Windows released
Hi Everyone,
Endpoint Security and Control version 10.8.4.4 VE3.77.1 for Windows have been released to the Recommended subscription.
Please see the release notes for more information.
Sophos Enterprise Console - Sophos Anti-Virus v9.16.0 for Linux and Unix released
Hi Community,
Sophos Anti Virus version 9.16.0 for Linux and Unix has been released. version 9.16.0 is released for the subscription "Recommended" for the Linux and "Previous Recommended" for the Unix. Please refer to the below table to have information…
Sophos AD Account Locking....Why cant Sophos fix this !!!!
I have over 3000 users, I am using domain account to install Sophos endpoint 10.X Clients on Windows Machine.
After a while AD locks, why, how to fix permanetly !!
Application Control is not blocking Adobe Download Manager and Adobe Update Manager
Hi All,
Facing critical issue with bandwidth, Sophos is not blocking Adobe Download Manager and Adobe Update Manager. Whereas both are already in Blocked list under Application Control.
Please advise for the solution.
Thanks in well Adv.
Fa…
Can I disable/delete Sophos Domain-Accounts "SophosEmLibUser1" and "SophosEndpointUpdate"
Hi guys,
I am currently running a cleanup on my Active Directory and looking for domain accounts with too many rights which I can disable (security risks e. g. account can be delegated or password never expires). And SEC creates a lot of groups and…
SEC startup fail and Services won't start - just status "starting"
Hey guys,
my SEC won't start anymore. Errormessage:
Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513. at Sophos…