• Decode operation failed. Details: License has expired. Please renew your license and force an update.

    BP1
    BP1
    HI, I have a bunch of machines in our DMZ which pickup their defs from our on prem enterprise console server runnign 5.5.0 some of them get an error 'Decode operation failed. Details: License has expired. Please renew your license and force an update…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Enterprise Console wont install endpoint security on endpoint, errorcode: 0x0000003b

    Wilhelm Kerle
    Wilhelm Kerle
    Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Could not add a connection to server \\Server\; user domain\account; Windows error 1312 - Windows 10

    Brad Sorensen
    Brad Sorensen
    This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Clear out quarantine

    James Nicholas
    James Nicholas
    Hi, How do i clear out the Quarantine of a endpoint from either the console or end users computer. I have searched everywhere I can think of and cannot find a way. Thanks James
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Best practice configuration for preventing Ransomware on Windows workstations ?

    System Engineer
    System Engineer
    People, All of my workstations and the servers are running Sophos Endpoint Security and Control v10.7 while the Management Server is running Sophos Enterprise Console version 5.2.2 Can anyone here please share some tips and steps on how to configure…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Force Policy Update

    Kyle Parrish
    Kyle Parrish
    Noticed recently that there does not seem to be an option in Central to force a Policy update for a user/computer. This would be very beneficial when making changes that need to be made ASAP rather than when the next scheduled sync takes place. For…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Startup Scan

    Rikki Patel
    Rikki Patel
    Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Update and UTM 9.4 IPS

    Kyle Palmieri
    Kyle Palmieri
    Sophos Antivirus had an update yesterday to Version 10.7.2. While this was occurring the following IPS alert began popping. Intrusion Prevention Alert An intrusion has been detected. The packet has been dropped automatically. You can toggle…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Sophos enterprise console is not pushing and installing into client machines

    rramesh r
    rramesh r
    Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Recommended best-practice for providing endpoint updates / management over the internet

    Zack Horvath
    Zack Horvath
    Hey folks, I have what I hope is a quick question regarding best practices when it comes to Sophos management over the internet. I am currently working on a way for remote users in our organization to receive updates from our Sophos Enterprise Console…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • some issues with deploymentpackager.exe

    Tamer Kor
    Tamer Kor
    Hello, i am tying to generate an clientpackage for Windows via the CLI: DeploymentPackager.exe -cli -mng -cidpath "d:\sophosrepo\Uudate Manager\CIDs\S000\SAVSCFXP\" -sfxpath "d:\sopftware\output\" -crt R. But it generates an error, that the Source…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Fast Track knowledge on Endpoint Protection(advanced) w/ Sophos Central

    Jeremy Cullen
    Jeremy Cullen
    Hey all, Thanks in advance for your time to read and comment!! We are new to Sophos great suite of products and stuck trying to install Advanced EndPoint Protection via Sophos Central. Our question: Where can we find training on this particular…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • DPL \ CCLs \ CUSTOM - Various Issues

    GNM
    GNM
    Dear forum I am trying to create custom control lists for DLP and I would like to understand the limitations, if any. 1) When I create a custom CCL, it is impossible to create an additional second custom one. The only way is to clone the first custom…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Protect Computers Error 80070002 (Video half nicht)

    David Do Van
    David Do Van
    Hallo Community, Ich habe ein Problem mit dem schützen von Computern in der SEC. Momentan brechen alle Installationsversuche hier mit dem Fehler 8007002 ab. Allerdings existieren die Freigaben und die Rechte sind entsprechend angepasst. Auch der Task…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Client AutoUpdate has expired

    YuzenChen
    YuzenChen
    Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Adobearm.exe now being blocked by Sophos

    Mike Taggart
    Mike Taggart
    Yesterday morning there was an update to our console that put Adobearm.exe in the list of blocked applications in which it had not been ever. We've moved it to the 'allowed' listing and pushed out the update to all end points. That doesn't seem to have…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows server devices not displaying in the Enterprise Console

    Nick_SVRMC
    Nick_SVRMC
    I have an issue in my environment where windows server (2012r2 & 2016) devices are not reporting to the Enterprise Console. The endpoint agent was manually installed with the EXE file and not deployed through the console. Some of the servers are reporting…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protect Computers try to install with Account <Computername>$

    David Do Van
    David Do Van
    Hello Community, We use a new SEC and had a lot of 80070002 Errors when trying to protect Computers. While having a look at the fsmgmt.msc on our Fileserver I noticed, that It didnt try to acces the network share as <administrator account> or SophosUptMgr…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Licensing question user/computer

    AnthonyChallis
    AnthonyChallis
    Hi All, So i have 18 computers installed (licensed for 26) all have green ticks but only 10 of them have users and license spot taken. Does this mean i have 8 unprotected PC's? or is the computer still protected even if no licensed user is assigned…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Web control not working for one user

    Andrew Hayward
    Andrew Hayward
    Hi, We've recently blocked access to mail.google.com on one of our web control policies. I can see that this is working, and has successfully stopped some users access to gmail. However, one user is still able to access mail.google.com, even though…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SEC - "Awaiting policy transfer"

    Michael Serino
    Michael Serino
    Hello, I recently inherited a network running Sophos on all client machines. Our client machines are primarily all running Mac OSX although we do have a few booting into W7. When I connected to our Sophos server, I'm noticed a message on the majority…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Probleme mit LiveConnect / Endpoint Protection

    FM
    FM
    Hallo zusammen, seit einiger Zeit, der genaue Zeitpunkt ist mir leider unbekannt, hat unsere UTM (V 9.411-3) Probleme mit der Endpointprotection. Mit wird seit dem nicht mehr angezeigt ob Clients online sind oder nicht. Anfangs war dies nur ein sporadischer…
    • over 7 years ago
    • UTM Firewall
    • German Forum
  • Troubleshooting 0000002e and 80070035

    Ashley Hartley
    Ashley Hartley
    This is more of an information post to be honest, but could not find a more suitable place to post it! I spent some time searching for the two error codes that I was seeing, but could not find any knowledge base article that dealt with them directly.…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Moving from McAfee to Sophos

    Jay Parmar
    Jay Parmar
    Hi all, I am in the process of moving our AV solution from McAfee 8.x to Sophos Central. I was wondering if anyone has done this before in their environment and what their experience was? We have approx. 7,000 machines which are 90% Windows 7 and…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Monitoring Endpoint Status

    Boris Scampini
    Boris Scampini
    I need to monitoring the client status, so i need to check if the client it's ok or was find a virus/PUA. I need to extract this information to create a script that send it to our monitor
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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