• Hung Services

    CharmingYeti
    CharmingYeti
    I have several machines that end up with HMP and Data Recorder not running. When I try to start them, I am told I can't access them. I try to restart the Anti-Virus service and I'm denied access. I am a domain admin on my machines. I have supervisors…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central issues with HTTPS Inspection enabled

    StuartGreen
    StuartGreen
    Hi, Sophos Central has all sorts of issues when used on a network that has HTTPS Inspection running on the gateway. Does anyone know when Sophos Central will support HTTPS Inspection properly? Seems strange that Sophos would issue a product (the XG…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers

    bit_plumber
    bit_plumber
    Excuse the cross-post from Sophos Central , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers?

    bit_plumber
    bit_plumber
    Excuse the cross-post from Endpoint Security , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Screen goes black after login following Sophos installation

    PJS
    PJS
    Hi. I have been installing Sophos on various clients in our school, using the endpoint installer from Sophos Central. They have all been fine except for one PC. It's running Windows 7 and the installation seems to go fine, but when I log in to windows…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Do you use Sophos Client Firewall? Please answer Yes/ No

    RBCJB
    RBCJB
    I could be wrong but it's my understanding that the client firewall is included as part of the normal endpoint license. I'm wondering how many customers actually use the Sophos Client Firewall. If you have the time to add any further comment on why…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Log manipulation

    Alex Myrepsos
    Alex Myrepsos
    I have the feeling that one of the endpoint users deleted entries in the SAV.txt ...is this possible and/or will this be notified by tamper protection?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Can Sophos cloud detect/protect CrossRAT trojan - by the group Dark Caracal?

    Jackson Singh
    Jackson Singh
    Hi, Can Sophos cloud detect/protect CrossRAT trojan - by the group Dark Caracal? Have came across with an article and it says the below. "CrossRAT a cross-platform remote access Trojan that can target all four popular desktop operating systems,…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Deploy Sophos Endpoint Security and Control coming with UTM9 using SCCM

    vasileiosg
    vasileiosg
    Hello, I would like to deploy this using SCCM. The issue that i am facing is that the flags mentioned here: https://community.sophos.com/kb/en-us/12570 don't work. Installer is completely ignoring them. I use the setup.exe after extracting it from…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Web Control does not block youtube

    Reyes C3
    Reyes C3
    I have Sophos Cloud and I make a rule in sophos Policies for block Youtube access, but it does not works fine, some users have access to youtube despite of the police. i made the rule addering new "Control sites tagged in Website Management"
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Is Sophos Update working?

    don
    don
    Hi, Might be a daft question but I'm not convinced Sophos Update is working properly even though everything suggests that updates are being downloaded and deployed. So the log is showing good : There are no errors or warnings. IDE's are fine…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • New Endpoint and intercept X Install - Office 365 getting SysCall blocked on all apps

    John Maki
    John Maki
    After i installed the software now Excel, Outlook, Internet Explorer etc all get blocked for "'SysCall' exploit prevented in IE". I can add a global application exception, but that doesn't solve the issue as it leaves the office apps unprotected. …
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Windows 10 or Windows7 for Sophos Enterprise Console

    Riyad
    Riyad
    Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Endpoint Exploit Prevention

    dv883
    dv883
    We are looking to add the Sophos Endpoint Exploit Prevention piece to our Sophos Endpoint Advanced Protection environment. Just curious if anyone that is using exploit prevention is happy with the product and believe it is worth the additional cost.
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint won't update, register or even delete from the UTM 9.506-2

    BC68
    BC68
    I have been fighting with an issue with using Endpoint Protection, and I'm convinced that the issue isn't on my end so I really need some help in resolving this. Almost 2 weeks ago I discovered that the agent's weren't getting updates, so I began…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • WindowsCloudClean is missing 'Failed to protect', 'Failed to update' - Why?

    Doing-bits
    Doing-bits
    We are having issues with new machines and machines already 'protected' down to WindowsCloudClean being missing. I have no idea what that is. We can connect these machine to the dci sophos website but it doesn't do its 'thing'. Unprotected devices are…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Install Cloud sophos endpoint protection for mac via command line.

    Alfredo Jo
    Alfredo Jo
    Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • why do I have so many systems at risk?

    Paul Dunn
    Paul Dunn
    I have being installing Sophos endpoint on all our workstations. The installation goes as designed, and yet, I have 18 systems at risk. What am I doing wrong? Can anyone help please?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Manual cleanup required but no treat in folder

    Samps
    Samps
    Hi, On all our Mac computer I receive many ''manual cleanup required'' but at 90% when I went on path folder where threat was signaled I didn't find anything. Is there anything wrong with my setup? Thanks,
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.

    vicegod
    vicegod
    Hi folks Posting here as it falls under UTM 9 - Similar issue Endpopint is not updating or connecting. It used to work just fine... I have no idea when it stopped working. I dropped the Endpoint onto my daughters new laptop and discovered all my home…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • SAV 10.7.6 Engine 3.70.2 for Preview Subscription released

    Andre Peterhans
    Andre Peterhans
    The new SAV 10.7.6 Engine 3.70.2 for Preview Subscription is released since this afternoon. It was announced for October. https://community.sophos.com/kb/en-us/120189 So far the first tests are without problems. Best regards, André Peterhans
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos AV not affected by AVGator Vulnerability

    Karlos
    Karlos
    The new AVGator Vulnerability exploits local, non-admin privileges to run malicious code as SYSTEM. An important pre-condition for an Anti-virus product to be vulnerable is that it must allow a non-admin user to restore from quarantine. Sophos products…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Deep packet inspection UTM and Endpoint protection

    Matthias Vrints
    Matthias Vrints
    Hi, I know that for deep packet inspection you need a computer to trust your selfmade CA. I know it can be distributed by a GPO, I wonder if this is possible: Enable Deep packet inspection on the UTM and force end point protection to install the CA…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Custom Report - Filter on OS

    warnox
    warnox
    Hi, I'm need to create some automated reports as the built in ones are very basic. Looking at the 'Dashboard > Protection > Out-of-date computers' shows most of the information I'm after, but I also want to limit this just to a particular OS (Windows…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Choosing license specifically for Sophos Endpoint Standard Edition

    Riyad
    Riyad
    Hello everybody, As I am downloading Sophos Endpoint (Trail), Sophos is giving me username & password for that. But I was specifically looking for Sophos Endpoint STANDARD edition, unfortunately I didn't find a way to choose for Standard or, advanced…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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