• endpoint installer

    Derek James Gamaro
    Derek James Gamaro
    Hello, i would like to know if it is possible to create a package installer so that i would not have install the application via network. thank you. Derek
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Nearly half of our endpoints unable to update and present "The security health cannot be reported at the moment" WHY?!!!

    rozrohan
    rozrohan
    Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • uninstalling Sophos endpoint

    Sarah Kamani
    Sarah Kamani
    Hello, can someone to solve this problem. how come I have disabled the Temper Protection in the dashboard . but still when uninstalling Sophos endpoint on my client machine they tell me to disable Temper protection
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • UTM blocks Sophos Web Intelligence for Endpoint Protection. What to do?

    dougga
    dougga
    Examining the firewall logs, I see that endpoint protection uses swi_service.exe which is attempting to communicate on port 80 to access some European AWS addresses. The UTM blocks the traffic by default. This seems like strange behavior. I would have…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Some sophos services not running after update

    lara20
    lara20
    I need some help in tackling this issue with Sophos cloud endpoint protection. Whenever there is a component update with sophos, i can see atleast 5 -10 pc's in the cloud portal missing (not running) some services. Some services include Sophos System…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Doubt about reinstalling Sophos Endpoint.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Command line install receives no firewall rules

    Nate Hillers
    Nate Hillers
    Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • UTM 9 Endpoint Protection - License - How to renew?

    JohnLiss
    JohnLiss
    My UTM 9 Home license contains I think with in that license I got Endpoint Protection (10 installs) but for some reason the End Point protection terminates on 2017-09-26 but the Rest of them expire on 2020-06-09. Is there a way to co-term Endpoint…
    • over 7 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • How To Remove Sophos Central Endpoint Server

    seclyntech
    seclyntech
    Hello - I received an alert about a week back that my server had failed to update. I've done everything to try and get it to update and communicate the central console. I configured lockdown . . . . . due to that I can't install over or uninstall…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Virus Data Date on Sophos Endpoint

    Asep Setiawan
    Asep Setiawan
    Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Error while installation User credentials cannot connect to the specified SQL server instance

    Adil
    Adil
    Hi, I am trying to setup Sophos Endpoint Security server on one of my Application-server VM which have IP 172.20.1.xxx and i have my database server on other DB-server VM with IP 172.20.4.xxx. Now while installation when I tried to connect DB instance…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows alert Sophos Anti-Virus out of date (Version 11.0.11 UTM)

    rschmid
    rschmid
    Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Client Firewall Policy - Application policy

    Christian Deutsch
    Christian Deutsch
    Hi Community, I try to set a policy that allows internet explorer to go on our intranet and not go on internet. The default policy is to allow all. So I set two specifics policies for internet explorer (based on the exe) : - one that allows…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Remote Cloud installation via GPO

    mrcjc
    mrcjc
    Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Anti-virus missing from computers

    allisonh
    allisonh
    We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • EP Advanced to Intercept X

    Michael Devenport
    Michael Devenport
    We currently use EP Advanced Cloud. If we purchase Intercept X, would it be an automatic update based on EP clients, or new installs on each client?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SEC - HITMAN PRO VERSION 3.6.8.604 from 3.6.3.583 Update

    skyisbluescreen
    skyisbluescreen
    Recently we had vesion update of Exploit Prevention from 3.5 to 3.6.x, However 1. This has ended up with a pending Reboot Status for all The Systems 2. Sophos in System Tray Shows Broken(Outdated) with an Red Mark - P.S - Panicked Users with Incident…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Endpoint Protection and Server Protection

    Tiago Toledo
    Tiago Toledo
    Endpoint Protection and Server Protection Questions / Doubts in Environment on-primises: Can I install endpoint protection on servers? Are there any restrictions? A: Does "Server Protection Enterprise" and "Endpoint Protection Advanced" have exactly…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Event ID 592

    E R
    E R
    Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Download locations for LAN deployment with AD policy

    Tony Smith2
    Tony Smith2
    Our Sophos enterprise console is failing to update our clients when we enable an AD policy to restrict .exe and other restricted file types from running. I am able to add exceptions to the policy but do not know where sophos places the updates when…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Iron Key being blocked (and possibly other encrypted USB drives) by endpoint protection software

    dfoolio
    dfoolio
    Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • A Windows API call returned error 1909 [0x00000070]

    KAR AAR
    KAR AAR
    Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to uninstall Sophos Management Server SEC 5.3.1

    Christian Shawyer
    Christian Shawyer
    Hi there, I'm just having some trouble uninstalling the Sophos Management Server application on our Windows Server 2012 R2. I have been following https://community.sophos.com/kb/en-us/12360 for the uninstall process, and am getting stuck at this application…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to proceed installation

    hernan fila
    hernan fila
    Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed reinstallation: Unexpected Failure in product state 2

    Florian von Oepen
    Florian von Oepen
    Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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