• sophos 3rd party removal AV not working

    KEDEX SUPPORT
    KEDEX SUPPORT
    HI am trying to deploy sophos intercept X for 30 clients and 4 server , i used the sophossetup.exe that i downloaded from the central sophos : https://api-cloudstation-us-east-2.prod.hydra.sophos.com/api/download/f677a1cb88ba5d6726e3c3136bebdd51/SophosSetup…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • uninstall an old antivirus ( kaspersky ) when installing SOPHOS endpoint is it possible ?

    Mediarep Mediarep
    Mediarep Mediarep
    SOPHOS endpoint doesn't show me like the other solutions to unistall an existing antivirus ( kaspersky for example ) . is it normal ?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • unmanged endpoint install with direct update from Sophos

    Zoltán Bocskay
    Zoltán Bocskay
    Hi All, I have a managed environment but there is a need to install standalone clients that will not be part of the network nor the domain The CID is not disclosed to the internet, so we need to parameter Setup.exe in a way that it would be able…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Script Help

    Welington Lima
    Welington Lima
    Good morning, Dear community members, I would like your help to check the issue of a script I am using for the process of uninstalling and installing the Sophos enpoint. I'm putting the script below, it's not working properly, plus the information…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Windows 365 Cloud PC

    Joseph McDonald1
    Joseph McDonald1
    I am wondering if Sophos is looking at the new Microsoft's new product coming early next month. and I am wondering if there will be a new Sophos product to support this or can we install the endpoint to the cloud PC?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Help Update Cache

    Welington Lima
    Welington Lima
    Good morning Sophos Community, I would like to ask a question here with the staff. The update cache mode is only used for updating the endpoints, or it can be used for an installation process on a new machine. I have a client who has a very large…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Has Sophos patched CVE-2005-3216?

    Neil Palmer
    Neil Palmer
    CVE-2005-3216 describes a vulnerability in Sophos Antivirus however there is no fix version for this issue listed. Does anybody know which version patched this vulnerability? I assume it must have been fixed by now, but nothing documents that it has!
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • AD Sync is not synchronizing after switching from AD creds to API creds

    NXKI
    NXKI
    Hello all, I did the changes from AD credentials to API credentials today. After I set it up the tool is freezing in this state and didn't continue: "Sending data to Sophos Central to determine changes that would be applied". Sync status: Preparing…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com.

    Downsideup
    Downsideup
    Hi We have been using Sophos Endpoint for a while and our computers update fine while on site and away from the office. The issue we have is endpoints are failing to get updates when they connect using SSL or IPSec VPN. I see this error in the event…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • How to install NFR License?

    Haris Shakil
    Haris Shakil
    I'm a SOPHOS Reseller and I want to use CIXA through NFR license that I received from the distributor. I've tried to make a new SOPHOS ID on central.sophos.com but no luck. I also tried my credentials that I use to login the partner portal but unsuccessful…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Is Sophos Intercept X Advanced with EDR support Consumption/PAYG Billing (Month-on-Month) and MSP Multi-Tenant Licensing & Activation ?

    Abhishek Motla
    Abhishek Motla
    I tried to find the details about the PAYG Billing (Month-on-Month)/consumption and MSP multi-Tenant licensing support but didn't find this information anywhere. Can anyone please help to get the answer of above query?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Conversion of UTM Endpoint to Central / Home Endpoint license

    Sokol_A
    Sokol_A
    Dear Ladies and Gentlemen, I tried to register to create a support request, it seems that the site has some problem in accepting the registration requests, I contacted customer support via chat, but it seemed they did not have a solution for me, so…
    • over 3 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Controlled Updates vs Update Management Policy

    Manuel Linares
    Manuel Linares
    Dear Community, I have a dilemma about controlled updates and Sophos Central's update management policy. I describe the case: In my Sophos Central console, exactly in controlled updates, I have them paused, since I have outdated Windows computers…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • What causes Trigger Installation to appear as a warning?

    Mark Shaio
    Mark Shaio
    Hi there, I've recently started to use the Intercept X on my mobile device. I've also been been doing some android development on the side as a hobby and noticed Intercept X gave me a "Trigger Installation" warning for my app. What exactly does this…
    • over 3 years ago
    • Sophos Mobile
    • Discussions
  • Client doesn`t appear in Central Admin

    Jonas Wirth
    Jonas Wirth
    Hello, We have a client that does not appear as managed computer in Central Admin but has Sophos installed. The Client is still in the "unmanaged devices" group. All services are up and the client can get updates. I remember that we have to re-register…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • False Positive, can't get global exclusions to work.

    Badrobot
    Badrobot
    So recently we have installed an application we are trying from a 3rd party vendor for employee monitoring named SentryPC. Now the application checks all the boxes the higher ups want, we did disable some of the features but the cost is right and it…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Failed to install hmpa64: general error and machines not updating

    Simon Peart
    Simon Peart
    New to Sophos, migrating to Sophos Central from Kaspersky Endpoint Security, and quite a few of our machines seem to have issues with 'failed to install hmpa64: general error'. The quick and easy resolution to this seems to be to get the machines…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Deleting Sophos Computer Objects automatically when an AD Computer Object is deleted

    LAGANHS
    LAGANHS
    Hello, is there a way to delete Sophos Computerobjects in Sophos Central automatically after they are deleted in the Active Directory? This would make the process of throwing out old hardware and cleaning up systems in which those objects still reside…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Ich sehe bei den vielen Sophos Endpoint Produkten nicht mehr durch, kann mir das jemand erklären?

    Robert Müller
    Robert Müller
    Hallo Leute, ich habe mal eine Frage zu den Sophos Endpoint Produkten. Wir nutzen in der Firma Sophos Central dort gibt es im Punkt Endpoints die Unterscheidung zwischen Clients und Servern. Was ist jedoch nicht verstehe ist folgendes: Bei den Servern…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Website category

    IT Dept25
    IT Dept25
    Is there somewhere you can check what category a website is listed under in sophos central? Ive been trying to block the google drive website but so far i cant find which category its in to do the category override? Same for Gmail, i chose it as a test…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Surface Pro 7

    briesa0
    briesa0
    Hey Will Sophos Endpoint Advanced/Intercept X work well on a Surface Pro 7 Intel i5 8gb Ram? If not I might go with Sophos Home & Central Encryption... Cheers
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Can't execute Auto Update

    Sophos-Ash
    Sophos-Ash
    Trace(2021-Jan-04 17:20:07): ALUpdate is starting. Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16 Trace(2021-Jan-04 17:20:07): Build : 217387 Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • System.IO.IOException: Pipe is broken

    DrewbleIT
    DrewbleIT
    Starting Dec 21st we started seeing a tremendous amount of errors on both our Server Infrastructure and Endpoint devices. This created issues with certain .NET related applications on end users workstations that required restarting various applications…
    • Answered
    • over 4 years ago
    • Sophos Endpoint
    • Discussions
  • How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)

    Robert Müller
    Robert Müller
    Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Central - Endpoint Scan History

    Yuichi Murakami
    Yuichi Murakami
    Hi, I was wondering if there is a place in Sophos Central where you can see the endpoint scan history. The scan is schedlued to run every day on the S.Central side but on the Endpoint side, it says that the last scanned does not match the scan schedule…
    • Answered
    • over 4 years ago
    • Sophos Endpoint
    • Discussions
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