• Administrator Help missing key information: Advanced settings -> Remote IP assignment

    deejinoz
    deejinoz
    URL: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/NetworkAddREDInterface/index.html#add-an-interface-for-a-firewall-red Section: Add an interface for a RED hardware model Missing…
    • 1 month ago
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  • Administrator Help article is missing key information: Set up a RED device automatically (turn on RED provisioning service)...

    deejinoz
    deejinoz
    URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning…
    • 1 month ago
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  • Online Admin Help instructions are missing detail for "1. turn on the RED provisioning service."

    deejinoz
    deejinoz
    URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning…
    • 1 month ago
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  • Installing the Sophos Plugin to Outlook

    DavidSain
    DavidSain
    This document is kind of a mystery. The installation points to a generic Microsoft document. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/PhishThreat/SystemSettings/PTOutlookAddin/InstallOutlookAddinPhishThreat/index.html#deploy…
    • 2 months ago
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  • Group SSL VPN Policies documentation is not accurate

    JWCLT
    JWCLT
    The section that reads: Group SSL VPN policies : Remote access SSL VPN policies of the user's groups. The field only appears if the following conditions are met: The user is part of multiple AD groups. At least two of these groups are part…
    • 3 months ago
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  • SORBS

    Chris Herzog
    Chris Herzog
    Under https://docs.sophos.com/nsg/sophos-firewall/20.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/WebServer/ProtectionPolicies/WAFProtectionPolicyAdd/index.html (the documentation to add a Web protection Policy) SORBS is listed as source fpr the…
    • 4 months ago
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  • Explicitly mention "Threat Graph does not create cases for ML PUA detections" in the Threat Graph KBAs

    Michael Mierzwa
    Michael Mierzwa
    The KBA for Threat Graphs and Threat Graph analysis both fail to mention the core limitation that ML PUA events do not generate threat cases. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/ThreatGraphs/index…
    • 5 months ago
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  • Document out of date

    DavidSain
    DavidSain
    https://support.sophos.com/support/s/article/KB-000042194?language=de This shows Azure AD, not EntraID. The flow is a little different. As a side note, this was not the correct document for me to review - In Central, under a customer's directory service…
    • 6 months ago
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  • Article with bad link for addition details. Affects product compatibility with Configura CET

    Vincent Wolfe
    Vincent Wolfe
    There is the article at https://support.sophos.com/support/s/article/KB-000036331?language=en_US&c__displayLanguage=en_US In there is a paragraph about Configura CET configuration changes needed for compatibility, but the link is broken, and no amount…
    • 7 months ago
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  • Clarify the vpn_portal_port option

    DavidSain
    DavidSain
    I had created a PRO file with the gateway, user_portal_port and vpn_portal_ports options, but I am unable to connect. Working with support on ticket 07276419, I found the user_portal_port is NOT supposed to be directed to the User Portal port (5443…
    • 8 months ago
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  • Link is incorrect in KBA - Documentation.

    jlbrown
    jlbrown
    The first link on this page: https://support.sophos.com/support/s/article/KB-000035587?language=en_US goes to the same page, not the one it is supposed to. Ie " Sophos UTM: Configure intrusion prevention system"
    • 8 months ago
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  • Install the Sophos Connect client through GPO

    Ermanno Goletto
    Ermanno Goletto
    The script proposed in the documentation "Install the Sophos Connect client through GPO" (url: Install the Sophos Connect client through GPO - Sophos Firewall ) it's incorrect. The script to avoid reinstalling Sophos Connect checks for the existence of…
    • 8 months ago
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  • Better information of Physical layout for mounting and cabling

    ErnstBee
    ErnstBee
    It is very difficult to find (haven't found it) what mounting options look like in detail, including dimensions and part numbers. The cabling is also not clear, we sold AP6 420(e) and discovered on installation that the cabling only comes from the side…
    • 10 months ago
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  • Broken link / KB article

    Jeff Lawson
    Jeff Lawson
    " For a list of supported secure removable storage devices, see Sophos knowledgebase article 63102 ." https://www.sophos.com/en-us/support/knowledgebase/63102.aspx does not load correctly. Currently running Chrome, Version 120.0.6099.130.
    • 11 months ago
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  • Documentation is wrong

    MattS
    MattS
    Hello, I have been following the documentation here for custom message and cache relays, however the options don't exist: Installer command-line options for Linux - Sophos Central Admin This suggests --message-realys=IPADDRESS:8190 and --update…
    • over 1 year ago
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  • Update KB-000036047 with the correct information

    Alan Eden
    Alan Eden
    1. Remote assistance is no longer located in " Account Details " it can instead be found in "Support Settings" 2. The unique ID for Sophos Central is not on the About page but instead is also on the "Support Settings" page.
    • over 1 year ago
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  • An Instruction list that asks to turn off UAC in the beginning should contain a gentle reminder to turn it back on at the end :-).

    Wolfgang Ratzka
    Wolfgang Ratzka
    • over 1 year ago
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  • Very important information is missing

    Lenny Hug
    Lenny Hug
    Hi Team in the following article is a very important information missing: If you restore the backup, this configuration is lost! This is also for every other CLI command, which needs to be executed on both appliances. https://doc.sophos.com/nsg/sophos…
    • over 1 year ago
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  • .Provisioning file description of check_remote_availability

    Jeff Vandervoort
    Jeff Vandervoort
    Description of check_remote_availability in the .pro file is vague in Provisioning file - Sophos Firewall : " Performs a remote availability check at connection startup to eliminate unresponsive clients." Availability of what??
    • over 1 year ago
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  • SCCLI documentation does not mention supported file types

    Jeff Vandervoort
    Jeff Vandervoort
    Regarding Sophos Connect: Command line interface (CLI) guide , does SCCLI support .pro files? .ovpn files? Both?
    • over 1 year ago
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  • MDR Service Tiers wrong in docs - "Threat Containment"

    SaschaParis
    SaschaParis
    Why is here no "Threat Containment" in MDR, but MDR Complete only ? Every other document and MDR presentation has for MDR "Threat Containment" and MDR Complete "FullScale Incident Response" Sascha Paris | Snr Sales Engineer Telephone: +41 44 515 22…
    • over 1 year ago
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  • The documentation items are not in line with the current SFOS and need to be modified.

    Yuta Kuwabara1
    Yuta Kuwabara1
    https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/FirewallManagement/Firewalls/CentralManageXG/index.html There appear to be differences overall, but the specific items pointed out are The name of the item "Sophos Central" in…
    • over 1 year ago
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  • HA Failover Behavior - With and Without monitored Ports

    philbert
    philbert
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/HAConfiguration/HARuntimeConfiguration/index.html#monitoring-ports Please describe the intended HA behavior (active-passive) if there are no monitored…
    • over 1 year ago
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  • Document for SF VPN to Cisco ASA leaves out some information

    DavidSain
    DavidSain
    Reference article: Sophos Firewall: Set up IPSec between the firewall and Cisco ASA The article doesn't describe how to setup the profile as compared to what Cisco shows in their product. For example, this policy crypto ikev2 policy 1 encryption…
    • over 2 years ago
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  • VPN

    Mark Poore
    Mark Poore
    Looking for documentation on the number of VPN connection a device will support.
    • over 2 years ago
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