Hi After installing Sophos agent, the agent is not communicating with central. I put the password in the agent, after that I can not select the 4 hours disabled protections. When I disable the temper protection, but the agent is not communicating…

And even with 6 or 7 new starts the device still shows the wrong user in central. When I look up the correct user it shows 0 devices in the management studio. The user is local user in windows is logged into their Microsoft account and is synced with…

I have a problem at installation on a PC, we have installed the endpoint in other PCs in the same network without problems. The installation starts and seems to work correctly, it reaches the MR/UC server and completes stage 1, then it starts working…

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.

As we have opened a new case on it 07354794, I wonder if this is a known result, because I cannot find any information about it. Scenario: Fully setup SATC Client / Firewall for a Windows 2022 terminal server . User logins on the firewall are working…

Monday I was unable to get into my SOPHOS Central account. My code was not being delivered to my cellphone via SMS. I tried for hours... and no success. I needed to get in to make an adjust my Endpoint policies. This has happened once before, and I…

On some Servers behind Sophos UTM firewall, which is not capable of wildcard DNS hosts, we noticed increasing CPU load over the last days. Up to 100% today and the server became sluggish. The CPU load was rising since March 28th - where we rebooted…

We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…

hi all, how do i point endpoint agents to a specific "update cache and message relay" because atm there saying "sophos" on the web portal but i want them to point to a specific relay server as there not internet facing machines thanks, rob

hi all, i have read the "setting up sophos relay and update cache" here https://support.sophos.com/support/s/article/KB-000035498?language=en_US couple of questions - on the sophos central portal it says this Update Cache and Message Relay Status…

Purpose of these 2 services Sophos MCS Client and Sophos MCS Agent, what do they do? Any KBA to detail the explanation or nature of each Sophos service on windows devices?

Auf dem Windows Server 2012R2 Standard habe ich " Intercept X Advanced for Server with XDR" installiert. Problem: Obwohl alles nach der Installation gut aussieht, werden die Server nicht aktualisiert und kommunizieren auch nicht mit Central. …

I have Few Servers in Azure cloud. I installed update cache and message relay in one server that is always connected to internet but other 30 servers I wanted to assign to that server. I tried to assign manually point that servers where update cache and…

If I install a message relay server, will I need an additional license for the operating system? My server version is 2016 Standard. Thanks

Hi all, I'm looking for a paradigm of using Policies and device groups. Could you please tell me what would be the right way of using policy to address next issues. Here is the problem: We are in process of introducing Sophos MDR in our company and…

I was going to post this in the 'Endpoint' forum, but it looks like it got hijacked by spammers or something as it took me like 3 pages to find the 'real' posts. Starting yesterday around 2am Pacific our Endpoint clients starting complaining about 504…

Does Sophos Intercept X have precendence over rules and policies on XG firewall? Here is the scenario: Sophos Intercept X client policies are configured to "WARN" users regarding Streaming media content, if I have an application rule on the XG for…

Hi I created two devices groups, staff and students. Staff is going to work with the base policy, and I cloned all the policies and made changes for students. I only could apply the cloned policies: Threat Protection, Peripheral Control, Application control…

If I have 2 users with different endpoint web filtering policies, who both log into the same pc. How quickly does the sophos policy change when the second user logs in? And is there any way to improve the speed of change

does anyone know the problem that XDR clients are isolated because updates are no longer possible? It is triggered by the Amazon IP addresses being blocked by Central at the local firewall. Thanks: docs.sophos.com/.../index.html we have a "short" list…

Greetings, I am trying to find out how to update the Message Relay application for our 2019 Windows server. The version of httpd.exe is apache 2.5.3 which appears on our Nessus Vulnerability reports. Sophos has released a kb documenting why their…

Below are the logs 2022-12-22T08:33:36.2775293Z INFO : Did not discover an URL for a PAC file 2022-12-22T08:33:36.2775293Z INFO : Attempting to connect using proxy '10.2.*.*:8190' of type 'Message Relay'. 2022-12-22T08:33:36.3086130Z INFO : Set security…

On our Windows Servers I can see that ecent reported frequently after November 4th 2022. The Sophos Management Communications System client service has received an HTTP status 4294967295 from the server. This might indicate that action is necessary…

Dears , I make a list of computer that showing in Sophos central website and compare it with computer in ad manager and I found a list of computers that not showing in Sophos central. when I checked those computer I saw that Sophos endpoint are…