Hi team, I noticed a strange thing about our own XGS-HA cluster today. One device wasn't checked in in Central (status "Auxiliary device status: Couldn't get the registration details. The device is offline.") although the HA status page shows everything…

Hi, I have a new Sophos XGS107 firewall that we deployed and it was showing that it needed a firmware upgrade in Sophos Central, so we scheduled it to do an upgrade, and now it's showing a gear icon that is spinning, and the upgrade should have finished…

Recently I have added multiple WAN interfaces to our XGS's. I just noticed that when I attempt to manage polices for this Group of XGS, that it just SPINS and I cannot access the group policy management. I can manage each member of the group from central…

Hi, Can you please help. I am getting this error while setting up new firewall A background process is taking longer than expected. Please check back in a few minutes. Getting this error while adding firewall in Sophos central.

Hallo, SophosXGS meldet bei manchen Citrix VDI folgendes Sophos Central Event Details for SCHWARZE-ROBITEC GmbH & Co KG What happened: The Sophos software installer has been run on a computer but has failed to protect it fully. Where it happened:…

SFVH (SFOS 19.5.2 MR-2-Build624) home license. I have everything checked to be sent to Sophos Central reporting in the firewall. " Send reports and logs to Sophos Central" is checked in the Sophos Central services page. In Sytem services-->log settings…

Hi, we're facing an issue on SFOS 19.5MR2 (Home) within sophos firewall backup to central. Following setup: There are two completely independent Sophos Central Accounts (for testing): Tenant A & Tenant B We've setup new Sophos Firewall and linked…

I keep hearing about the Central Reporting and how all the detailed logging is available through it, which has plenty of data points and filters. We are subscribed to Xstream Protection, which includes Central Orchestration, which includes 30 days of…

Hallo zusammen, wir haben aktuell das Problem, dass sich unsere Endgeräte auf denen eine Sophos Endpoint installiert ist, bei jedem Wechsel des Sophos APX Access-Points einen erneuten Heartbeat Connect bzw Disconnect durchführen. Das hat zur Folge…

Hi, wir haben einen Kunden mit mehreren Firewalls, welche wir über Sophos Central verwalten. Der Endkunde selbst bekommt aber keine Schreibezugriff, sondern soll eine Lesezugriff auf die Firewalls bekommen um auch selbst Troublshooting betreiben zu…

Hallo Zusammen, wir haben als recht neuer Sophos Partner aktuell mehrere Sophos XGS Firewalls bei unseren Kunden am Laufen und diese auch alle an Central angebunden. Ebenfalls im Einsatz sind bei allen Kunden die Sophos Endpoint Software. Bei sehr…

Hello, I regitered my Sophos in Sophos Central and tried to activate Security Hearbeat. But I get following message: (sorry thats in german) Security Heartbeat ist aufgrund der Lizenzen nicht verfügbar. Überprüfen Sie Ihre Lizenzen. Wenden Sie sich…

Hallo zusammen, wir nutzen recht intensiv die Sophos Connect Methode für unsere Home Office Mitarbeiter. Allerdings bin ich ziemlich am straucheln (wie eigentlich bei allem auf der XG - gefühlt geht ja im Vergleich zur SG fast gar nichts mehr ohne…

Moin zusammen, wir testen gerade Phish Threat über Central. Leider musste ich feststellen das viele Mails davon von der XG abgefangen wurden und in der Quarantäne gelandet sind. Was muss ich hier tun damit es durchgeht? Habe nur eine Anleitung gefunden…

4 XG/XGS firewalls, all running SFOS v19.5.1, were scheduled to install v19.5.2 this morning at midnight. 4 of 4 show this in the console-- Dashboard on each firewall confirms v19.5.1 remains installed. I checked the System log on one of them…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hi, We have two firewalls configured on same central account. What we would like to do is connect sophos end points and send HB on firstl firewall but if somehow they first firewall goes down the users will connect on the second firewall through IPSEC…

Hi all, we have a lot of firewalls in a Partner Central console. I can see all the necessary alerts by selecting "Alerts" in the "My Customers" section in the left-hand menu. BUT I am searching for a way to monitor just specific alerts for specific…

Hello Community, for the last six hours or so we have been getting "Firewall lost connection to Sophos Central" reports from various customer systems. Is there a problem with Sophos Central? Best regards Michael Michael Großmann Netzwerke und IT…

Guten Tag zusammen, leider kommen wir über die Central beim Firewall-Management nicht weiter. Auf uns warten ab jetzt diverse Kunden Migrationen von den UTMs auf die XGS. Die Vorkonfiguration über das Management der Central bietet an der Stelle…

Is there any way to get rid of this warning? Unless I am assuming wrong and Sophos doesn't want us connecting our firewalls to Central, this doesn't make any sense to always have this warning showing. Unlike a simple check box to enable access from…

We notice strange Heartbeat issues this week when users of one department started desk sharing. Users have indiividual notebooks with Intercept-X. The Network is connected to XG firewall SFOS 19.0.1. DHCP Server on the Network. XG gets the Heartbeat…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Topology Step 1: Configure…

I have an XGS 3100 firewall. In the Control Center, I see Connected Remote Users and Liove Users. Everyone in the former group appears in the Live group, but the Live Users group contains one or more "Heartbeat" users. I don't know why they are there…

Hello all, is it possible to enable the Sophos Central Management on the auxiliary device in a HA via CLI? Due an HA problem I must rebuild the cluster and the 2nd node has not Central Management enabled. At the moment I don't want to make a fail over…