Mac Sophos AV client autoupdate not configured
Hi guys,
We have recently started using Sophos AV Central Endpoint. It has been working fine so far, but I got an issue with that at the moment.
I noticed that when a MacBook has Sophos installed and is re-imaged, Sophos installs again but it…
Could not add a connection to server \\Server\; user domain\account; Windows error 1312 - Windows 10
This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue.
BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…
osx standalone installer with update preconfig
Hi,
I have followed the instructions shown on this page in order to create a stand alone installer for OSX, which is preconfigured with an update location, username and password. https://community.sophos.com/kb/pl-pl/119744
I have packaged up…
IDE Files and Updating
So my Sophos updatated to 9.6.1 version and I noticed this thing appearing in the log section
com.sophos.oas: Using IDE files: com.sophos.oas: age-auph.ide age-aurl.ide age-autu.ide age-auvh.ide age-auvn.ide age-auwh.ide age-auxj.ide age-avef.ide age…
ERROR: Could not find a source for updated packages [0x00000071]
Hi,
I have ERROR (Could not find a source for updated packages [0x00000071]) on Sophos Enterprise Console 5.4.1. These Computers randomly reports this error. They can report 5 or 10 successfully updates and then reports that could not find source..…
Failing To Update
I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before?
Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…
Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0'
Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0' which seems to be affecting our client computers thus preventing them from updating correctly. The 'aaa' section…
Sophos Enterprise Console - Updating external UsersSUM,
Hi,
I use sophos Enterprise Console and managed about 100 clients. For the update I use internal server for the primary and Sophos for the secondary.
The primary work well, but the secondary never works. Witch credential do i have to use for Sophos…
RE: macOS Sierra 10.12 update failures?
HI Kyle ,
Could you check two things ,
[1]. Check if the "SophosAutoUpdate.app" is located in "Incompatible Software". If it is then you would need to relocate to /library/Sophos Anti-virus/ .
[2]. Enable IPv4 and IPv6
I would advise to check…
List of sophos update servers for update manager
I need a list of sophos servers that update manager connects to so that i can add them as exceptions to our firewall instead of just opening up port 80 for everything.
Sophos AutoUpdate failing with "URL is invalid" error
I am have be unable to get Sophos AutoUpdate to work on a standalone installation on Mac OS X Mavericks.
The primary update location is set to "Sophos" but I get an on screen message telling me the primary server cannot be contacted and the logs gives…
RE: Version 9.5.2 Released Today
The first menu item in the Sophos shield menu is always grey - its a status message not a command. Its always worked like this. If it says "Up To Date" you are good. You can also check the log file "/var/log/install.log" for messages from the Sophos Installer…
Does Auto Update make system down?
I use Endpoint security and control 10.6 on Windows Web Server 2008 R2.
I had a trouble two days ago. It seemed to stop almost all service because all user couldn't access it and all event logs didn't write any log. But the server answer to a request…
Pre-configure Mac Packages installs as 9.4.3, then downgrades to 9.2.10 on updating
Good morning,
Network setup
Clients are pre-configured to use the existing relays (avrelay01, avrelay02) as update sources.
The primary update source called avmain updates from sophos and pushes any updates to the relays. It has a SEC installed…
Antivirus secondary update location do not seem to work
Hello everyone,
I stumbled upon a problem that am not able to explain.
I configured new computers with Sophos clients reporting to RMS which should update from a primary location (unc share) and a secondary location (Sophos).
Those computers were…
Workgroup computers not updating policies
We have our SEC on a Domain server. Our Domain workstations are updating policies as expected. However, we have decided to rollout Sophos to workgroup workstations at our smaller branch locations. Sophos installs properly, it will even download updates…
Is my Sophos Protection Up to Date?
So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…
Updates use HTTP and not HTTPS - why?
Hi,
I've noticed that the Sophos updater downloads updates using HTTP. Specifically, the configuration in "/Library/Sophos Anti-Virus/sau.plist" lists " http://dci.sophosupd.com/osxhe" as the update URL.
This apparently cannot be changed to HTTPS…
Error 25001 prevents uninstall or updates to client end point
On tryng to update I get error saying; "Error 25001 a more recent version of sopho autoupdate was found. uninstall it using add/remove programs".
on using add/remove programs i get a mseesage saying I need to remove client firewall first.
however…
Endpoint security wont update detection data from 5.19
We have a number of computers that are reporting out of date with detection data of 5.19 and virus data date of 15/09/2015, when you run an update now it completes successfully and there are no errors in the autoupdate log and last updated shows current…
Could not contact Primary Server
Hello
I have a small network of Macs. All the Macs are running Sophos Anti-Virus 9.2.8.
My Fileserver is configured to AutoUpdate from Sophos. If I run Sophos Update Manager (v2.6.1) and click Update Now it reports an error has occurred. If I view…
Pre-Configuring Windows StandAlone installer AutoUpdate serverpath,name, and password.
Hello!
We have managed to configure our Mac StandAlone installer to auto configure and fill in our serverpath, name and password for auto updates, but we are completely lost as to where to begin for doing this for the Windows standalone. Could somebody…
How to change the CID from S0XXX to S0XXX via registry keys/GPO
I have over 700 active endpoints. Due to an error, our Support Desk installed Sophos AV using the wrong CID. The incorrect CID has since been removed. I have a lot of endpoints that still show their status as looking at the old CID.
How can I correct…
Auto update Failed
Hi all,
I have some sophos endpoint and protection problem, the client cant download the antivirus database.
The error message " Download of Windows Cloud Next Gen failed from server http://dci.sophosupd.com/cloudupdate . "
It happened from 12…
OS X AutoUpdate Not Updating From Network Volume
Hello
We have been running Endpoint Protection - Business on our small Mac network for many years. Our fileserver pulls updates from Sophos and places the files in a folder (Support/Sophos_Anti-Virus/ESOSX/) and the Macs on the network pull the updates…