Hello Team, One of my clients is using Sophos Intercept X Advanced, and they are facing an issue where changes made in the Sophos Central console are not reflecting on the employee's machine. kindly find the screenshot for your references…

When will the new Windows Server Endpoint version 2023.2 be rolled out? It has been announced some time ago (The release of Core Agent 2023.2 is currently on hold due to unforeseeable issue & we're releasing Core Agent 2023.2.1 on Feb 01 which would…

I noticed on the advisory for the recent SSL issues that there were 2 different versions of the server agent. Server version 2023.1.x Server version 2023.2.x I have a server that is on 2023.1 so thought it would make sense to update this to latest…

Hi, on some Windows Server 2016/2019/2022 i get this message: Diese Windows-Version unterstützt nicht Azure Code Signing. Aktualisieren Sie Ihr Gerät, damit weiterhin Sophos-Aktualisierungen stattfinden. Siehe das Support-Dokument 45019. I have reviewed…

happens today: C:\ProgramData\Sophos\AutoUpdate\Logs\SophosUpdate.log 2023-09-27T07:14:15.702Z [ 9848:13456] I Installing component MTR64 (MTR64) 2.4.0.59 2023-09-27T07:14:15.889Z [ 9848:13456] I setupDll='C:\ProgramData\Sophos\AutoUpdate\Cache\decoded…

The Sophos Endpoint is updating successfully every day on some PCs. There are no errors but it is updating every day. Had someone happen something like this before?

Hello everyone, is it usual, that Core Agent Version doesn´t change on the devices? All of our devices are still on 2022.4.3.1. I always thought Intercept X updates itself completely automatic. Screenshots of the "Agent Summary" in sophos central…

After updating windows to the latest version which is 22H2, this error appear on certain device at the Sophos Central. The error: - "Failed to install SED64,AMSI64: 80041f00,80041f00"

Hello there, I wanted to ask if there exists a possibility to get the Sophos Endpoint Productinfos (like in Security and Control GUI) via windows prompt/commandline? What I am most interested is when the latest Sophos Update was done and if it was…

Why does Sophos Central want me to restart the Servers, if there are no differences between the component versions on Servers that are up to date (Events: " Update succeeded ") and those who sophos central want to reboot (Events: "Reboot to complete update;…

Starting on Jan 17th, 2023, we started receiving alerts from Sophos Central randomly for various VDI desktops. Originally, my thought was the version of Sophos running on the VDIs needed to be updated, but that didn't resolve the issue. Essentially, if…

For audits, we were reading, displaying, and verifying the values listed in the isched.cfg file according to the information on: https://support.sophos.com/support/s/article/KB-000033520?language=en_US#isched.cfg however, it appears that the file is no…

Hi All, Recently we deployed Sophos Central to one of our customers with relay and cache update environment. A customer reported that they're having issues with event information as above subject. We have verified the domain and port, including agent…

Does anyone have any experience in remotely fixing computers that are reporting to Sophos Central with an alert of "Failed to Protect Computer" or showing a bad status with "Services Missing or not Running"? When I say remotely, these are computers spread…

Product: Core agent:2.20.11; Endpoint advanced: 10.8.11.4; Sophos intercept x: 2.0.25 I had a warning on the Sophos Central consol saying a client hadn't updated. Thought I'd just uninstall and reinstall- not that easy. I got o add and remove programs…

Hello everybody, after a long time of not coming back, I went to the release notes page and saw that our version of Sophos Intercept X is a couple of releases behind. The last one tells me: Version 2022.1.3.3 Can you tell me what it could be due to…

We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…

We are using the Sophos Enterprise Console on-prem. My Nessus scanner is reporting that I'm missing an IDE file. It triggered on the 18th. I see IDE files in C:\Program Files (x86)\Sophos\Sophos Anti-Virus that were released after that date, but not the…

I have about 20 endpoints that are down and can't reach the sus.sophosupd.com. I've ran a trace and it looks like it doesn't even leave the server. Windows firewall maybe? Getting errors in the log 2022-06-01T23:01:49.7614145Z WARNING : Error from…

Hi, I have about 300+ endpoints falling to update for the last few days with the below error Failed to install sme: general error. Any help would be appreciated

I received an alert from Sophos for multiple customers that updates have failed and I was wondering if someone could help me with this. The alert is: Download of WindowsCloudNextGen failed from server http://dci.sophosupd.com Here is a screenshot of…

Hello, First of all, where are the Sophos Anti-Virus threads in this forum ? I do not know where to post this. Sorry about this. Then, I hope someone will answer that issue before I delete that program; I saw many others had the problem and never found…

Hi, Can anybody tell me how to decode this error and how to fix it? The errors is seen under a user in Sophos Central, but there is no way to expand nor any guide on how to fix. The message is: Failed to install sau: general error. Thanks in advance…

I have a problem installing the Sophos Endpoint Agent, there is a notification "Sophos Anti-Virus for Windows failed to install", and I have tried to reinstall it again, and the problem cannot be resolved. here I attach the sdu.log results please help…