I have Sophos client installed in Azure Virtual Desktop environment on Windows 10 Enterprises version for virtual desktops. The licenses are taken from the server instead of endpoint. The installer used is the standard exe that is downloaded from the…

Hello, First of all, where are the Sophos Anti-Virus threads in this forum ? I do not know where to post this. Sorry about this. Then, I hope someone will answer that issue before I delete that program; I saw many others had the problem and never found…

Hey folks, its me with a question! So, one of our customers recently got themselfs a fancy new HP thin client. As per our standard procedure, we installed Sophos endpoint on it and shipped it out to them. Just recently however, we noticed we got a lot…

I have this problems during installation Sophos Anti-Virus. It's a problem with AutoUpdate. I know that a lot of people have the same problems, but I've tried everything what I see in the Internet/support and I can't solve a problem. Sophos AutoUpdate…

Hi, I have tried to reinstall Sophos antivirus many times on system but I am getting error "Failed to install Sophos Autoupdate: the MSI has failed". Could anyone help me on this issue?

Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…

Bonjour, J'utilise Sophos EndPoint Security and Control v. 10.7 sous Windows Server 2016. Les mises à jour ne se font pas. L'erreur rencontrée est "ERREUR : impossible de trouver une source pour le package mis à jour" Je vous joins le log alc…

Je vous écris pour vous dire que la mise à jour automatique est en échec depuis ke crois 5 jours. J'ai une licence mis à disposition gracieusement par mon employeur (ministère des armées) Il s'agit de SOPHOS Endpoint Security and Control 10.7 sur machine…

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …

Hey all, I'm an IT tech trying to deploy Sophos and ran into an issue with one specific laptop. Sophos Central shows that the PC has failed to be protected in addition to failing to install ntp. However, when I launch Health, I can see under the Installed…

In Sophos Central, I periodically get an alert that a reboot is required for a computer. Is there any way I can find the location of the file or registry key that says the reboot is required. I know for Windows updates, there is a registry key if a reboot…

Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…

Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…

I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update. iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/ . I am unable to ping or resolve…

Good morning, I am hoping somebody on here may be able to help with this as we have exhausted all fixes on our end. We have totally removed Sophos Central from a PC after it had issues with some components not starting correctly. Now when…

Hello everyone, I recently installed a Sophos Endpoint Console. Everything was great until i deployed the sophos client on a client computer. When i run sophos update on the client, my browser block all connexions with the account "SophosUpdateMGR…

Hi, I have ERROR (Could not find a source for updated packages [0x00000071]) on Sophos Enterprise Console 5.4.1. These Computers randomly reports this error. They can report 5 or 10 successfully updates and then reports that could not find source..…

I use Endpoint security and control 10.6 on Windows Web Server 2008 R2. I had a trouble two days ago. It seemed to stop almost all service because all user couldn't access it and all event logs didn't write any log. But the server answer to a request…

We had a workstation that was upgraded to Windows 10, but it doesn't work with our business software, so we reverted to Windows 7. Now Sophos will start and update when rebooting, but shortly afterward the Sophos Anti-virus service stops and cannot be…

A number of my servers in the last few days are having issues updating to the latest version of Auto-update. We were getting this error in the event logs: LogName=Application SourceName=MsiInstaller EventCode=11714 EventType=2 Type=Error Message…

Hello everybody, I have Sophos Endpoint Control and also an anti-spyware/keylogger software installed. Both have worked well so far until yesterday. My Anti-Sypware software blocked Sohpos auto-update activities (false positive). Specifically it blocked…

So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…

On tryng to update I get error saying; "Error 25001 a more recent version of sopho autoupdate was found. uninstall it using add/remove programs". on using add/remove programs i get a mseesage saying I need to remove client firewall first. however…

We have a number of computers that are reporting out of date with detection data of 5.19 and virus data date of 15/09/2015, when you run an update now it completes successfully and there are no errors in the autoupdate log and last updated shows current…