Guten Tag, einmal das Szenario: Wir setzen fast ausschließlich Android Geräte ein - vorzugsweise Samsungs S-Serie. Aktuell verwenden wir auf den Geräten zum senden und Empfangen von E-Mails die App Secure E-Mail. Leider ist diese App oft nicht…

Hello everyone, I'm currently trying to roll out several applications to a bunch of iPads via Sophos Mobile. Usually the clients get a notification to check their Apple-ID credentials in settings. After entering the password again, the app installs…

Hallo, plötzlich und unerwartet - vermutlich wohl auch schon länger - erkennt Sophos Mobile (on-premise, 9.6.6) nicht, dass für per VPP lizensierte Apps (device based) Aktualisierungen im App Store bereits stehen. Siehe Screenshot eines Gerätes -…

Hallo zusammen, ich möchte einer App gern bei der Installation bestimmte Einstellungen mitgeben. (In meinem Fall z.B. bei der Jitsi Meet App die Server-URL für unseren Jitsi Server) Dafür gibt es ja unter Apps -> Einstellungen und VPN bearbeiten …

Hello again! I can´t install Android Enterprise apps. The assignment package is marked as "success" but the apps won´t install. The state is "skipped". Attached it. Any help?

Hello everyone. I have a weird problem that happened to one of my android device the other day. I enrolled the device in SMC and when all the policies applied, certain apps such as viber, facebook messanger, instagram, few betting apps that were installed…

We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…

Hi, My question - how to remove Android SystemApp or disabling SystemApp scanning from Sophos Mobile Security? SMS has detected Threat (Andr/Gedma-A, app name com.mediatek.smsreg) on Lenovo A7600-H (Android 4.4.2) Tablet. These steps was done: …

Hello, I currently have a problem with the locking of certain apps. Under "App Groups," I've created a group of apps to be blocked. I've added this app group to a profile as "blocked apps". Also, I have created a client group with devices to get this…

Wie kann man die app vor das deinstallieren von normalen Usern schützen?

we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…

Hallo, seit dem gestrigen update auf 7.1.4 werden alle apps (IOS) in der "erlaubte Apps" als verboten angezeigt (Compliance Verstoss). Eine Überprüfung und ein neu setzen der Regeln hat nichts geändert. Kennt jemand dieses Problem ? Gruss …

Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

Hello everyone, has someone any experience with iOS App configurations? We try to configure the iOS SAP Fiori App and the configuration seems to vanish somewhere. The SMC console reports the app configuration is sent but the app on the device…

Hallo zusammen! Ich würde gerne gewisse Apps, für eine bestimmte Gruppe von Usern sperren. Diese Apps sollen nicht von User installierbar sein! Derzeit habe ich es so geregelt, dass ich eine Geräte-Gruppe angelegt habe. Für diese Geräte-Gruppe hab ich…

Hi, I'm really tired about blocking every single app by using the "app-group" funktion. Is it possible to block whole categories i.e. dating apps oder gaming apps? or is there any open csv list where are the most popular apps included which I can…

Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…

Hi Im running UTM 9.409-9 (Latest), i have configured quotas for Youtube to limit the amount of time the kids can watch per day and it seems to be working. My only gripe is, if they open the youtube app, it denys to play any videos, because they havent…

Hey guys, how is it possible to let your androids installing updates via playstore and forbid to install new apps? We want a latest android distribution, but dont want that clients can install new apps on their phone via playstore. Is this possible…

I am setting up iphones with Sophos Mobile Control (Server version: 6.1.8 (rev 7159)). We setup and install the phone using a company itunes id, then we logout of that account before giving it to the user so they can login with their own if needed. Everything…

I'm having an issue whereby in the SSP the Provisioning State of my phone says Configuration failed, but in the Management Console I can see nothing wrong???

Hello, I'm trying to block data usage for YouTube (allow only WiFi for YouTube if you prefer), and for other apps on iOS... Is it possible ? I can't find any information on this subject. Thanks in advance HD

Does anyone know of a way to disable and hide pre-installed (aka system apps) such as MS Office (Word, Powerpoint) using SMC? Reason for this is they rely on Galaxy Apps - but we have to keep this disabled for our users to keep it managed.