Hello all - I have SAV 10.3 installed on a Windows 7 machine. The client came gratus from a prior employer. It appears that the update server has taken a permanent nap, and connections to SOPHOS directly are not working. When I attempt to uninstall…

A number of my servers in the last few days are having issues updating to the latest version of Auto-update. We were getting this error in the event logs: LogName=Application SourceName=MsiInstaller EventCode=11714 EventType=2 Type=Error Message…

Last night there was about about a 3 hour window where the new 10.6.3 recommended update could not be download. During this time, over 50% of our endpoints were also failing to update. Now there are over 600 endpoints that are stuck updating. The Sophos…

I am trying to implement ICAP capabilities into SAV-DI to scan files and have currently got a service that seems to work for the most part. However I am encountering a problem. When I send the IP and port to the ICAP server a preview size is also required…

Hi, I saw this question in the discussion group and thought I would try to glean more information on this topic. I am totally new to this and have been searching and reading all I can concerning Windows exclusions and on-access exclusions. The more…

So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…

We are using vmware virtual desktops with persona management, and Sophos Security VM's for antivirus. We have some users that store their profiles on a QNAP turbo nas. We have turned on the qnap anti virus scanner to scan their profiles for any virus…

Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…

I’ve been having A LOT of trouble with the Troj/Ransom-CIA virus on my network….. I’m now at a point where I think I’ve finally cleaned it up but my main file server is telling me it’s still in c:\programData\Sophos\Sophos Anti-Virus\config\interchk.chk…

Hi, I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…

Hi All, I been asked does Sophos protect against Locky, or what can we do to prevent Thanks J

I've been trying to install Sophos AV for Linux servers, I have followed the instructions in the documentation and there is one point which differs from the instructions. This part is when it asked if I want to enable remote management, I do not get asked…

I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…

Our local network users run an in-house application that downloads application builds (typically several gigabytes of executables and DLLs) to the user’s %AppData%\CacheDir directory. We use the Bittorrent protocol to speed up deployment over the LAN…

The error I got - - Product: Sophos AutoUpdate -- Error 25001. A more recent version of Sophos AutoUpdate was found. Uninstall it using Add/Remove programs. 1. No Sophos products listed in Add/Remove programs 2. Searched and Removed anything with…

Hello, One of our server have an issue, Sophos Anti Virus component on this server not installed after automatic update. On this server, installed PureMessage for Exchange. So, PureMessage update failed too. On SEC, i tried to push update but still…

I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.

Sophos update errors Hello i have error updating. Keep getting cannot find server. We checked added the proxy for our company. User names triple checked. Software version is 10.3 latest one that was send to me via email. Error log that i got was Trace…

Hello, I am having an issue with opening the Enterprise console, it just seems to hang. I get the opening box that says "connecting to the server... This might take a few seconds." This just stays static on the screen, I have killed all the Sophos Processes…

Im running with SAV 9.2.8 on El Capitan, but under path of /Applications/Sophos Anti-Virus.app/Contents/Info.plist, CFBundleShortVersionString is showing 9.2.4. i don't know why this is happening, maybe a bug or on purpose. as far as i know, key of…

Hello dear All, I`m facing a huge problem on my environment. I lost my original SQL and CONSOLE (two differentes box). I restored my database to a new SQL CLUSTER and installed one clean console. I just install a new SQL and Console, all my SUM…

Sophos Endpoint needed to be rebuilt due to security risks of the 2 required accounts to run it. My Domain now has 3 Duplicate entries for each of the following: SophosAdministrator SophosOnAccess SophosPowerUser SophosUser All original and duplicate…

Hello! We have managed to configure our Mac StandAlone installer to auto configure and fill in our serverpath, name and password for auto updates, but we are completely lost as to where to begin for doing this for the Windows standalone. Could somebody…