Hello everybody - I am new to the Sophos community and I could not find a solution to my problem in the existing posts. That might be an indication that I might be missing on something very basic. In our office we have a SG135. Two SD-RED 20 devices…

Hello everyone, I'm trying to configure Sophos Intercept X to not to Automatically clean up malware or PUAs when detected on some servers and computers. So I go to the current Threat Protection Policy of the computer where I'm testing and disable the…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Hi Everyone, There are many instances when the user accidentally…

I'm running into an issue where my HTML 5 connection becomes non responsive when I copy and paste from my Mac to the Windows PC i'm remoted into. I am using Use CMD+C on the Mac and then CTRL+V on my mac which is remote connected to my desktop via VPN…

We are working on a solution to use the automated scan of files which are uploaded on a Web Server using SAV32CLI. When the application runs the the scan, it gives error: "The requested operation requires elevation". We want to understand what minimum…

Hello Sophos Malware Community, Doing a scan today I came across this. Registry Key: 2 RiskWare.IFEOHijack, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\cmd.exe, No Action By User, [6465], [250074],1.0.7587 RiskWare.IFEOHijack…

Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…

I have a very basic RED setup. The UTM is at the company office, which also has a Windows 2016 domain controller and file server. There will be a small branch office with a RED 10 or RED 15. I am testing with a RED 10. Everything works as expected, except…

We have identified a slow memory leak on servers that have Sophos installed. We have used Task Manager, ProcMon, Process Explorer, Vmmap and RamMap to try to isolate and identify the process(es) that is consuming the nonpaged pool of memory. So far our…

Hi, Sophos is giving me the following message: "A new USB device with keyboard functionality has been connected: USB Receiver Malicious USB devices may pose as a keyboard to install malicious software and enable an attacker to remotely take control…

I'm trying to connect remotely to a local pc to access its files. Remote connection to utm vpn server establishes successfully. I can see the shared folders of the pc behind the UTM. However, when I try to copy a remote file (behind the utm) to the…

Hello Community, I have a computer that sophos network threat protection service is always growing up in memory until it crash the main application that was running on it. the process is called: SNTPSERVICE.EXE I uninstalled Sophos, restarted and…

We would like to enroll all of our Windows 10 devices into Mobile Control. Is there any way to do so automatically instead of enrolling every device via mail? Maybe via GPO? We do not want to touch every device and do not want to rely on our users to…

Hello, We are having issues with Sophos and it detecting an application downloaded from the Windows App Store. We would like to know why this is happening. The application is called Complete Anatomy developed by 3D4Medical. We have submitted the …

When using the HTML 5 portal to connect to any Windows server the keyboard layout changes/doesn't work any longer after you pressed the Windows button. On the Windows desktop it is impossible to write any text. If you have CMD open at that time, it is…

I am looking for a simple way to install Sophos Central Endpoint with a script that passes on a username and password of an admin account. This was possible with earlier versions, but I cannot seem to figure it out. Here is what I have so far: …

Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…

I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…

Hi there, Are we able to replace the Sophos SSL VPN client with the latest OpenVPN client code for Windows? I'm asking this before installing it on my laptop while on travel... Thanks, Regards, m.

Good Afternoon: We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet. We restart…

Hello Everybody, from 3 days we have some trouble with our UTM9 + SG330. Every morning four keys are added to ours DNSs so a big numbers of users can't go to internet. I resolved deleting keys from DNS and flushing DNS cache on users PC. Why these…