The customer recently ugraded their firmware from SFOS 19.0.1 MR-1-Build365 to SFOS 19.5.3 MR-3-Build652 and they currently are unable to reach the remote sites through their SSL VPN. No changes were made to the initial configuration and a reboot from…

We are a Sophos XG 750 customer, we utilize Sophos Connect as our VPN for offsite connections. We have a partner who is trying to connect using the client, and they are getting an error. Everything seems to be the same except they are a business and we…

Hallo, ich habe auf unserer XGS eine Client-SSL-Verbindung mittels einer Datei erstellt, es wird jedoch keine Verbindung hergestellt. In den Logs kann ich ebenfalls nichts finden, bzw. ich weiß nicht, wo ich noch suchen muss. Woran kann es liegen? …

Hello, I have read some forums about this issue but I have not been able to replicate the issue. I have also checked the KIL list. I tried changing the networks, PC restarts, logging in with a different user. The SSL VPN connection profile rarely…

Kindly help with an issue of VPN in Sophos XG I'm having a physical firewall in my premise and one of our client has to access a server from Germany. we need to provide access to him via VPN and also we need to prevent accessing rest of the network…

Good Day, Our Remote Access SSL VPN IP's are on a different subnet. Is there a way I can NAT it to our Internal IP's? Currently they get 10.81.234.x/24 Would like to NAT the IP to 10.0.0.x/16

Hi I have problem connecting with my smart phone to sophos utm via vpn. utm 210 in cluster. I tried i[hone 12, iphone 14, samsung s22 ultra, samsung m52. From the computer everything work ok. a month ago everything was ok, I could connect…

Hi, We are experiencing an issue with certain Sophos connect clients on windows 11, most of the windows 11 machine work fine , except for 2 or 3 random machines. When connecting the sophos connect client, it does not show connected , only the connect…

Hi there. Using XG Home with latest SFOS 19.5.3 MR-3-Build652 exporting the openVPN SSL file and using it on iOS 17.0.3 openVPN App V. 3.4.0. In advanced settings of the openvpn is an option of recommended secuity level. If I choose it, I get an error…

Hallo, die zugelassenen Netwerkressourcen in den SSL VPN Einstellungen sind doch für die Routing Einträge auf den Clients zuständig oder wird damit auch ein entsprechender Eintrag in der XG erstellt? Ich benutze SSL VPN nicht als default Gateway,…

We previously have XG-210, SFOS 19.5.2 but due to EOL on XG-210, we are forced to upgrade to XGS-2100. We are now running the latest SFOS 19.5.3 on the new XGS-2100, and all SSL VPN users are experiencing severe performance issue. The issue is impacting…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Background Temporary Fix …

Sophos Connect vpn client on Microsoft Surface with ARM cpu Is this going to occur sometime this century, or should clients stop buying Sophos if they want to use Surface Pros?

Hi, I have Sophos XG on ver 19.5. I noticed that when my device is on mobile data which has IPv6 and IPv4 of 172.56.x.x, the VPN won't connect. There are also no logs on the firewall so it was never reached to it. I do not have IPv6 rules and SSLVPN setting…

Hello. We have a client using Sophos Firewall installed in a VM. ( Firmware 17.5.12) They are have expired SSL CA Certificate and when they applied new SSL CA Certificate, it shows error and VPN users unable to connect. So, now they are using expired…

Hi, after updating to the latest OpenVPN app (v3.4.0) on iOS/iPadOS, you are unable to establish an SSL VPN connection to Sophos XG. An error is shown about an unsupported option in the config file. Our vendor found out that removing the 'route-delay…

Hi all, i have the following issue and hope that someone can give me a hint or two: We're using a remote access connection (SSL VPN) to our Sophos XG. On the Sophos XG, we have an IPSec tunnel to another router (pfsense). Both work great. Now, we…

Hi Since the upgrade to ver SFOS 19.5.3 MR-3-Build652, all the users cannot connect via vpn. 3 customers with Sophos FW XGS 3300 cluster Sophos FW XGS 2100cluster Sophos FW XGS 116 The error is: ssl vpn error:0x20000000 scgui.log 2023-10-04 12:39:56PM…

I have sophos firewall run ssl vpn remote access , when pc connect it can see all local network behind firewall but when connect tplink router vpn by open vpn I can't see behind the firewall but connected to firewall as vpn gateway and reserve ip add…

Hello, I would be needing help with SSL VPN. I have configured the SSL VPN on our XG Firewall and I downloaded the client and when I am trying to connect to the VPN, I am getting an error in the event " Received connection reset from Gateway: IP Port…

Hi, I have a 500 mb/s (both directions) on my XGS2300. I cannot seem to get a remote access SSL VPN connection to go above 15mb/s for sending data into the gateway from a VPN client on the WAN. Outbound speed is about 350-375. When running a speedtest…

Hello, We have a IPsec VPN setup to Azure. Behind the Sophos side we have local subnet x.x.x.x and SSL subnet y.y.y.y, and on the Azure side we have z.z.z.z. The tunnel doesn't disconnect but the Y subnet fails to communicate with Z after some time…

Hi, is it possible to configure a client having Intercept X installed to allow connecting to the sophos gateway via VPN only when Intercept X is running on that client? Can this be configured somewhere? This is a form of NAC (Network Access Control…

Hallo zusammen, Folgendes Problem: Der Tunnelaufbau funktioniert, Zugriff zu Internen Ressourcen funktionieren ebenfalls wie gewollt. Jedoch können die Clients nicht Surfen. Use as default Gateway muss aufgrund von Sicherheitsvorgaben hinterlegt bleiben…

Operating System Version. Mackintosh – Ventura 13.4