• Sophos XG85 rev3 SSL VPN userportal cant download client

    Patrick Pulito
    Patrick Pulito
    Hello, I just installed a new XG85 rev.3 Security Appliance. I wanted to activate SSL Remote Access and used this howto manual for configuring SSL Remote Access: https://community.sophos.com/kb/en-us/122769 Now at the last step I logged in on the…
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • Is it possible to change the public DNS of Sophos UTM in AWS?

    KM Gonzalez
    KM Gonzalez
    Hi! Upon launching Sophos UTM 9 in amazon AWS, it will auto-generate the Public DNS in this format: ec2-XX-XX-XX-XXX.compute-1.amazonaws.com [XX.XX.XX.XXX -> Public IP] However, we needed to change the domain compute-1.amazonaws.com into our company…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Disable user portal

    amaurib
    amaurib
    Two users including myself are the only one using VPN on my network, how safe is it to disable the user portal at all?
    • Answered
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • Es posible desconectarse del portal cautivo (siendo el usuario)?

    felipe villalobos
    felipe villalobos
    La única forma que tengo ahora mismo para que un usuario se desconecte, es por medio de la interfaz del administrador, por lo que busco una forma que el mismo usuario se pueda salir de su cuenta sin necesidad que me tenga que contactar para ello. le…
    • over 6 years ago
    • Sophos Firewall
    • Discussions
  • HTML5 portal user not synchronizing well

    thomas raikkonnen
    thomas raikkonnen
    Hi have 2 users who are part of the same AD groups named testts and testvpn2. Both are able to login into the HTML 5 user portal, however only testts is able to access the resources. In the user window I see that testvpn2 user doesn't have the VPN-Aphrodite…
    • Answered
    • over 7 years ago
    • UTM Firewall
    • General Discussion
  • SSL VPN User Portal customize.

    Edmundas Bekeris
    Edmundas Bekeris
    Hello, I use SFOS 16.05.8 MR-8 and searching how to change and customize SSL VPN User Portal not captive portal. Any one know where to do it? Thanks.
    • over 7 years ago
    • Community Chat
    • Discussions
  • HTML 5 VPN Portal

    Feto Kafu
    Feto Kafu
    Hi guys I have problem with my UTM 9 installation, it is running on Hyper-V. Problem is when I connect to VPN portal and try to start RDP connection I get a message Internal Server Error . Weird thing is that is used to work and then just stopped…
    • over 7 years ago
    • UTM Firewall
    • VPN: Site to Site and Remote Access
  • Coupure VPN XG Firewall

    Fouad AIT-MOULAY
    Fouad AIT-MOULAY
    Bonjour, Je suis à peine trois moi sur les équipement Firewall, je suis à la recherche d'une solution pour ma problématique pour cette raison je me tourne vers vous. 3 sites sont relié entre eux par VPN offert par des Firewalls Sophos XG, les coupures…
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • Setting up user portal to be accessible from the Internet

    JustinWoolington
    JustinWoolington
    I'm trying to setup external access to the user portal to go in and install the ssl vpn client on user machines. For some reason I am not able to access the portal. Here is my setup right now. I have the users set up for it already. I've also tried…
    • over 7 years ago
    • UTM Firewall
    • Management, Networking, Logging and Reporting
  • Prevent User Change Password - User Portal

    vanbovene
    vanbovene
    Hi, Is it possible to remove the option for a user to change their password from the user portal? Or at least enforce complexity? I can't trust my users to not set their password to "password" I've searched for any info on customising the portal,…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • Can't see users on the groups I just import from AD.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    Hi all, I have setup a 210 with XG and STAS, I want to sync the users from the AD groups, I follow some guides but I can't see any user in any groups. I read some posts about this and they say all the users had to login into user portal so the XG…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • USER PORTAL: I bookmarks http e https non funzionano

    Gasci True
    Gasci True
    Ciao a tutti, coma da oggetto, a differenza dei segnalibri rdp che funzionano perfettamente, quelli http o https non funzionano. Alcuni danno questo errore: Http Error:404 Page does Not Exists! altri invece questo: Il server in questo momento…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • XG web console missing

    itguy318
    itguy318
    I have an XG running 16.05.5 and today morning my wireless was down and i was unable to access the XG GUI. I am yet to reboot the XG as it is in production. Normal internet traffic is working fine, except the SSL and User portal is down. I am unable to…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • User Portal / Remote Access VPN (RC4, TLS?) issues

    UDPride
    UDPride
    Currently running UTM 9.501-5. Running into an issue with accessing the User Portal and then downloading the utility to install and launch the Remote Access VPN IPSEC pool. Worked wonderfully in the past, but I have not used it in many months because…
    • over 7 years ago
    • UTM Firewall
    • VPN: Site to Site and Remote Access
  • Unable to Connect to RED15

    Josh Blundell
    Josh Blundell
    Hi Everyone We have UTM9 configured with two external NICs and one internal NIC. External NIC #1: Managed Internet WAN with PPTP port only open. Connected to router and behind an external IBM firewall. External NIC #2: Directly connected via IPoE…
    • over 7 years ago
    • UTM Firewall
    • Remote Ethernet Device (RED)
  • Downloading VPN client - file is 0 BYTES

    tal yoffe
    tal yoffe
    We are able to user authenticate with AD authentication. We can access the user portal. When downloading the VPN client the download begins and the file downloads at 0 BYTES. My thought is the download is being stripped somewhere but not clear where…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • User Portal Mail Log Is Case Sensitive

    DaveGilmore
    DaveGilmore
    I have had several users report to me that they cannot see some messages in the Mail Log on the User Portal. I am able to find them in the Mail manager correctly. What I discovered were that the messages they could not see were addresses to their email…
    • over 7 years ago
    • UTM Firewall
    • Mail Protection: SMTP, POP3, Antispam and Antivirus
  • Insert/Overstrike key does not work in HTML5 RDP

    DouglasFoster
    DouglasFoster
    My testing indicates that the insert key, which is supposed to toggle between insert and overstrike modes, does not work in the HTML5 viewer window. There is a pull-down menu for sending special keys, including the insert key, but this did not work either…
    • over 7 years ago
    • UTM Firewall
    • General Discussion
  • VPN Clientless Access Bookmark - credentials

    Rick Fredley
    Rick Fredley
    Is it on the roadmap to support single sign on or using the logged in credentials for bookmarks in the User Portal/Clientless Access? I would like to be able to allow a few users to login to the User Portal and use the HTML5 RDP bookmark to remote into…
    • Answered
    • over 7 years ago
    • Sophos Firewall
    • Discussions
  • Is it possible to set up the firewall to allow the user to change passwords using user portal

    Director KUCC
    Director KUCC
    Our authentication server is RADIUS server powered by windows 2012;my Question is can i change the password using my user portal ->change password menu; Presently "contact system Administrator" error message came in the user portal password change page…
    • over 8 years ago
    • Sophos Firewall
    • Discussions
  • Limiting "secure web browsing" in SSL VPN/User Portal

    ScottBrown
    ScottBrown
    I have an external user, a vendor, that needs desktop access to a system in the DMZ, but no other access. I have gotten it to where when the user logs into the portal they see the bookmark, and not the SSL VPN client, but they can still use "secure…
    • Answered
    • over 8 years ago
    • Sophos Firewall
    • Discussions
  • in XG Firewall, is it possible to allow access only SSL VPN Portal and block User Portal ?

    AnisBEN AMOR
    AnisBEN AMOR
    is it possible to allow access only SSL VPN Portal without accessing User Portal in XG Firewall ? what if i want to allow access to SSL VPN on the wan Interface, but not the User Portal if i uncheck the device access for User Portal, i cannot access…
    • over 8 years ago
    • Sophos Firewall
    • Discussions
  • in XG Firewall, is it possible to restrict User Portal Access to some users (local ou AD) ?

    AnisBEN AMOR
    AnisBEN AMOR
    in XG Firewall, is it possible to restrict User Portal Access to some users (local ou AD) ?
    • over 8 years ago
    • Sophos Firewall
    • Discussions
  • AD users can't login to user portal.

    Stefan Stefan
    Stefan Stefan
    I have imported my groups from the AD in my XG environment, but when I try to login I just get login errors. When I look at the logs it seems like XG can't get the information from the AD. At the moment I dont know what the issue might be. The last…
    • over 8 years ago
    • Sophos Firewall
    • Discussions
  • Problem with UserPortal

    MarkKiss
    MarkKiss
    Hi, I started to play with VPN and UserPortal. VPN works perfectly. UserPortal not it takes ages to load (admin page open instantly) when I try to log in I am getting message Invalid username/password, or access denied by policy. After several…
    • over 8 years ago
    • UTM Firewall
    • General Discussion
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