• Release of SWA v4.3.9.1 - Mac OS Catalina, iOS 13 and certificate trust changes

    RichBaldry
    RichBaldry
    We've just started the rollout of version 4.3.9.1 of the Sophos Web Appliance software. This update is a small one, aimed at ensuring compatibility with the new version of macOS, Catalina (version 10.15) and iOS 13. In Catalina, Apple have updated the…
    • SWA Regen UI Cert.png
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    • over 5 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
  • Release of SWA v4.3.9 - Support for a new Sandstorm data center

    RichBaldry
    RichBaldry
    Rollout of version 4.3.9 of the Sophos Web Appliance has just begun. This version fixes a few issues and delivers a couple of minor feature enhancements. It also adds support for a new Sandstorm data center, located in Frankfurt am Main, Germany. For…
    • over 5 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
  • Release of SWA version 4.3.8.1 - addressing the TCP SACK PANIC vulnerability

    RichBaldry
    RichBaldry
    We have just begun the rollout process for version 4.3.8.1 of Sophos Web Appliance. As with many other products, the Sophos Web Appliance is vulnerable to the TCP SACK PANIC issues described in this Naked Security article . Sophos published an initial…
    • over 5 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
  • Sophos Enpoint Protection UTM Edition isn't updating any more

    TheExpert
    TheExpert
    Hi all, since 31.08.2018 I don't get updates for Sophos Endpoint Protection any more. The update log shows the following errors: Zeit: 28.09.2018 06:50:36 Meldung: AutoUpdate abgeschlossen Modul: SophosUpdate Prozess-ID: 11336 Thread-ID: 7384 Zeit…
    • Answered
    • over 6 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Update Sohos-AV freetool for Linux

    Rudiger
    Rudiger
    Hi, I am using the free tool Sophos-AV for Linux. When I update using sudo /opt/sophos-av/bin/savupdate , it gives as last version Do 29 Mär 2018 21:06:59 CEST . As this date is quite some time ago, I worry that this is not correct. Copyright 1989…
    • Answered
    • over 6 years ago
    • Free Tools
    • Discussions
  • OpenSSH version upgrade

    Max Zuniga
    Max Zuniga
    Did Sophos already release a fix for these CVEs? CVE-2015-5600, CVE-2015-6563, CVE-2015-6564 CVE-2016-10009, CVE-2016-10010, CVE-2016-10011, CVE-2016-10012, CVE-2016-8858. These are considered vulnerability and what was advised to us is to perform…
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Check for pending reboot for Endpoint Advanced installation?

    enemene
    enemene
    Hello, in Sophos Central we can see that hundreds of the PCs have installed Endpoint Advanced updates, yet they all have to be restarted to finish the installation. PCs are rarely restarted, usually they are just shut down, but Endpoint Advanced needs…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Pending Sophos reboot blocking windows updates

    Scott Graham
    Scott Graham
    Our infrastructure team reported an issue that server with pending reboots for Sophos were blocking the installation of windows updates until the server was rebooted. Has anyone else seen this behavior? As far as servers go, how do people typically…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Update issue with 8.5.4

    ChristopherKoester
    ChristopherKoester
    Hello everybody, after updating the server to Server-Version: 8.5.4 (rev 14904) no installed apps are shown at any device, also after succesful manual sync they don't appear. Anybody knowing this issue?
    • over 6 years ago
    • Sophos Mobile
    • Discussions
  • Post Update Reboot Notification possible?

    enemene
    enemene
    Hello, sometimes when there is an update failure, I start the update via Sophos Central. Afterwards the software is requesting a reboot. But many of our workers never reboot their PCs. Having about 1000 computers, we have considered to force a reboot…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Exchange of portal licenses - Sophos Central

    Marina Macedo
    Marina Macedo
    Good Morning! I have two Sophos Central portals. Both licenses are enabled. Would I have to transfer a license to another portal? Getting 1 portal only? In short: Activate / migrate license already active in another portal?
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • iOS update

    Richard Tilford
    Richard Tilford
    I am trying to schedule an iOS update for one of our iPads. And am getting the following error. ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM The ipad is has 11.3.1 on it, and i am trying to update it…
    • over 6 years ago
    • Sophos Mobile
    • Discussions
  • Release of SWA v4.3.6 - Safesearch for Bing over HTTPS

    RichBaldry
    RichBaldry
    It's time for another small update for the Web Appliance. Version 4.3.6 will be going out to customers over the next couple of weeks. This version addresses a number of bugs that have been reported by customers. See the release notes for details. …
    • over 6 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
  • Issue updating Sophos Endpoint Client

    Billy Wilson
    Billy Wilson
    Hello, I've found a few posts with this same exact issue, however none of the fix actions have worked for me. I'm attempting to get Endpoint protection working from my UTM (SG430's in HA), I successfully downloaded and installed the client, however…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How to tell what's causing CPU spikes?

    Jeff x
    Jeff x
    Since updating to 9.508-10, I get CPU usage spikes at intervals. I'm thinking this may be a bug which is causing a service to restart but I haven't found anything yet. The image below shows CPU usage before and after the update (around 09:30): …
    • Answered
    • over 6 years ago
    • UTM Firewall
    • Hardware, Installation, Up2Date, Licensing
  • Credentials Primary location Sophos autoupdate

    Jacky Kornet
    Jacky Kornet
    I installed a standalone version of Sophos Endpoint Protection and I want to configure the autoupdater of Sophos. On the primary location it asks for the address and username and password. I clicked on the address 'Sophos'. And I typed the username…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • When would be UTM 9.507 or UTM 9.6 released?

    Dwayne Parker
    Dwayne Parker
    Hi, when do you expect UTM 9.507 would be released? Do you think UTM would recieve mitigation against Meltdown and Spectre with the next updates? I hope a UTM 9.6 or 10 would be developed, what do you think? UTM hasn't got updates for more than…
    • over 6 years ago
    • UTM Firewall
    • General Discussion
  • Is it worth upgrading UTM9.5 to XG

    Dwayne Parker
    Dwayne Parker
    Hi, we are currently discussing about migrating our Sophos UTM 9.5 to Sophos XG v17 Firewall. So could you recommend upgrading to XG under following demands on the Firewall? Good filtering of malicious Websites Good indentification of application…
    • over 6 years ago
    • UTM Firewall
    • General Discussion
  • Sophos antivirus (Sophos Endpoint Security and Control 10.7.2 for Windows 10) doesn't update in a IPv6-only Network

    Thomas Schäfer
    Thomas Schäfer
    Hi, my organization provides already wireless access networks without IPv4. Everything works fine, windows updates, web-browsing and so on. We use DNS64/NAT64. Despite we have our own sophos-update-server with dualstack (ipv4/ipv6 and A/AAAA-ResourceRecords…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Release of SWA v4.3.5 - Sandstorm presence in Asia Pacific

    RichBaldry
    RichBaldry
    We are just starting the rollout of another update to the Sophos Web Appliance. Most of what's in version 4.3.5 relates to fixing issues reported by customers. For more details on the issues addressed, please take a look at the release notes . There…
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    • over 6 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
  • Is Sophos Update working?

    don
    don
    Hi, Might be a daft question but I'm not convinced Sophos Update is working properly even though everything suggests that updates are being downloaded and deployed. So the log is showing good : There are no errors or warnings. IDE's are fine…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Update doesn't seems to work.

    Giorgos Kostopoulos
    Giorgos Kostopoulos
    I've set it (during setup, before a handful of days) to autoupdate. However, this isn't the case. How can I update manually? PS. 1) I have the free version on my Linux box (Debian x64 Jessie KDE). 2) Reinstalling, doesn't seems to solve…
    • Answered
    • over 7 years ago
    • Free Tools
    • Discussions
  • Can't update.

    Giorgos Kostopoulos
    Giorgos Kostopoulos
    Trying to update, brings me the message: "Sophos Anti-Virus is not configured to update". What is the proper command for updating? PS. I have autoupdate disabled. TIA! :-) G.
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.

    vicegod
    vicegod
    Hi folks Posting here as it falls under UTM 9 - Similar issue Endpopint is not updating or connecting. It used to work just fine... I have no idea when it stopped working. I dropped the Endpoint onto my daughters new laptop and discovered all my home…
    • over 7 years ago
    • UTM Firewall
    • (Read-Only) UTM-Managed Endpoint
  • Release of SWA v4.3.4 - Important information for customers using HTTPS decryption

    RichBaldry
    RichBaldry
    A new version of the Sophos Web Appliance software is being rolled out starting this week. Version 4.3.4 combines a number of fixes for reported bugs, including a potential vulnerability reported to us by Christian Demko of MWR InfoSecurity. Thanks to…
    • over 7 years ago
    • Web Appliance (Read Only)
    • Release Notes & News
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