Dear All, I have a question would like to seek for your help, i have built up a virtual Sophos FW with trial license, and the SN show in the Sophos is C01001xxxxxx, but when ii tried to register the device in Sophos Portal with the SN no in the license…

Hallo zusammen, ich habe da mal eine Lizenztechnische Frage. Wir wollen gerade von der UTM auf die XGS umstellen und haben bei unserem Vertriebspartner die Lizenz passend zur UTM FullGuard Lizenz bestellt. Dieser hat uns nun das Protection Bundle…

Hi, We purchased a Sophos firewall recently which contains the below line items as on invoice. 1. SOPHOS XGS 107 Appliance 2. SOPHOS XGS 107 Xtreme Protection : 3Yrs Can you please let us know how to activate line item (2) on the Sophos Firewall…

Hallo Gemeinde, habe seit gestern plötzlich ein Alarm stehen, der mit nichts sagt bzw. ich damit nicht weiter komme. Hat jemand schonmal dies erlebt ? Alarm: undefined Modul(e) sind abgelaufen Vorab Danke schonmal für Unterstützung

Hallo liebe Community Mitglieder, ich setze derzeit noch eine UTM Home ein und möchte die XG Home testen. Auf der entsprechenden Seite habe ich mein Name und E-Mail Adresse eingetragen und konnte im Anschluss die ISO downloaden. Allerdings kommt die…

The current software image used for Sophos Home only supports Intel Processors but Sophos has moved to using AMD processors for the XGS models. The older XG models with Intel processors are going EOL in a couple of years. If Sophos are not going to…

Buenos días y gracias de ante mano, compré un sophos de segunda mano a través de eBay, reinstale el firmware y al encenderlo y conectarlo a internet me aparece registrado el dispositivo Sophos xG 115w a una empresa. Como podría transferirlo o registrarlo…

Hi, We are currently working on a virtual Sophos XG Firewall Instance, deployed via the Azure Marketplace. I've found this Community Guide on restoring the Firewall itself: Sophos Firewall: Recovery steps of the Sophos Firewall VM in Azure Though one…

Hi all. I have a Dell PowerEdge T130 Server with Intel Xeon 4C processor and 8GB RAM running SFOS 19.5.1 MR-1-Build278 in evaluation mode Can I activate a SFV4C6 Standard Protection license? Is there any problem? What happend with the rest of RAM…

Hello, i'm trying to register my firewall. I had already registered it a long time ago, but suddenly when i login now it asks for a registration and won't show the configuration screen anymore. So, i follow the link and try to register, but it keeps…

Hello - I recently downloaded Sophos home use firewall, and for whatever reason, my subscription is expired. I downloaded a new key as something to try but it's not working either. The email I get says that... Thank you for your interest in…

I have a Sophos Model SFV2C4 and need change email registered for new email. Also a new licence for Sophos model XG135w, can you help me?

Came across an issue yesterday with routing in Azure with Sophos and spent ages on it before realising that the license on the XG had expired which caused the issue. We have a NAT rule that translates port 3391 to port 3389 and when the license expired…

Hi, I have a XG home edition running for my house, because I need more nic (try to set up a 2nd gateway for backup). In the process, I lost my original registration license. Here is what I did: 1. I download from XG home edition and install it on…

I had a hardware failure and needed to rebuilt my system. I reloaded the replacement unit from the source ISO and the system came up and I was able to connect to the internet. I tried to register the replacement unit with my existing SN and I am unable…

Followed instructions based on Sophos Firewall: License Sync Failed License Log showing: INFO Dec 30 10:46:52Z [4147525376]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found…

Good Morning professionals, Please i need a suggestion for a Sophos reputable partners in Nigeria. i want to renew my license. Secondly I'm having issues picking firmware update i couldn't install the update please i need assistance on how to go about…

Last Thursday I installed a new XGS136 to replace the previous XG135. As far as I could tell, everything went without a hitch. Unfortunately, something is not working properly with the licensing. I can't get a subscription activated. We use Xstream…

Hello, I have a fresh installed SFOS v19 Home license, but the synchronisation (Initial License Sync) is failing. the registration process is fine until the last step "Initiate License Synchronisation". It is not an connectivity issue. The steps…

Hi, i hope you are all doing well. I've just recently noticed, that there is a virtual Sophos Firewall Appliance available. This might be a really dumb question, but is it possible to switch from a physical to a virtual appliance ? I don't really care…

I have a problem with an activation of a new XGS3300 with Standard Protection. I installed the appliance today at morning and entered my serial number. Since then, the licence has been set to Pending in the MySophos portal and the subscritions in Sophos…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Base Firewall Email Protection…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Explanation Overview…

Hi, Recently I came across a video on YouTube of someone using a SG230 in combination with Sophos Firewall OS 18 and a home license. I've been wanting to use this for a longer time and saw a ad of a used SG230, so I took my chance and bought it…

Dear Sophos Team, I would like to change the email address associated with my Sophos firewall registration. Here is our firewall ID : Could you PM me a link to re-register with another email account ? Thanks