Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying?

Is it possible to download the packet capture created via the GUI?

When trying to create a custom web report on one of our XGS136, sometimes it works sometimes not. And If you are using a time frame from 8-10 e.g. no results shown. etc. or when switching from summary to detail, detail does not show anything. …

I hope this message finds you well. I am reaching out to request assistance with an issue I am encountering related to a proxy error with the sophos XG 330 (Fw1=SFOS 17.5.12 MR-1). I’ve noticed that when I try to connect to the web console, I receive…

What's "best practice" regarding HA link network? - at the moment my HA link network (physical port / peer2peer) is zone DMZ -> not cool because SSH access for DMZ zone must be activated or HA will not work anymore -> SSH access from DMZ zone on all HA…

Hi, we are using standalone firewall, recently we purchase one more firewall XGS3300 we want to put both firewall in HA i read some KB article what they suggest 1.existing firewall connect DMZ Zone port to new firewall 2.model version ports…

Hello, I need assistance with bulk renaming various objects such as IP Hosts and IP Host Groups on Sophos Firewall through the API. Could someone guide me on the best practices or provide a step-by-step procedure for this task? Thank you in advance…

Getting the following error requesting Lets Encypt certificate "type":"urn:ietf:params:acme:error:connection" "detail":"xx.xx.xx.xx: Fetching xxxxxxxxxxxx/.../mhmbdFphj1tfMCrRkrqqrp2CrgNY54ipSQeI66mcGFQ: Timeout during connect (likely…

Hallo zusammen, ich hatte in einer XGS116W eine Alarm Meldung über einer Festplatte Auslastung von über 80% Bin nach dieser Anleitung gegangen https://support.sophos.com/support/s/article/KBA-000008252?language=en_US&csrf=tpa1tluqtbubldlpsva9fbqr2f…

Hi, Good day! I'm currently experiencing an issue where I can’t access my GUI. I checked the Tomcat service, and it shows as "stopped." I’ve tried restarting it several times, but it still won’t start. I even attempted a factory reset, but the Tomcat…

Hallo zusammen, wir setzen seit der V21 vermehrt Lets Encrypt Zertifikate auf unseren WAF Regeln ein. Hierbei ist uns aufgefallen, dass danach einige Dienste nicht mehr ordendlich verbinden können. Prüfen wir hier die entsprechenden Logs, stellen wir…

I successfully obtained 5 certificates from Lets Encrypt with th new V21 feature. I can use these in my web application firewall rules and they work fine. But in "Administration/Admin console and end-user interaction" only an uploaded wildcard certificate…

Hallo zusammen, gibt es in einem degraded Sophs XG HA in dem der Master, die Lizenz hält eine Art Karenzzeit, nach der der Slave die Lizenz "verliert", wenn der Master nicht online ist? Grüße!

Hi zusammen, ich habe Probleme bei dem Hochladen bzw. validieren von den Lets Encrypt Zertifikaten. Die Zertifikate werden vom NGINX ausgestellt bzw. über diesen. Die Zertifikate sind auch gültig und werden auch so im Browser angezeigt. Da ich…

Hi, we are using xgs3300 that is connected with Sophos central existing device is fully configured and in production we are planning to add one more device for ha. 1.if i will add one more device in ha the existing configuration backup i need to…

I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where the Auxiliary is updated first, followed by the…

we face a problem wtih XGS 4300 Performance , and becomes to red , the internet speed decreasing ,we resolving the issue after rebooting the device, what should be done to solve this where this accruing contentiously

I have a HA cluster where it happens now second time that the Aux node was not able to join the cluster or went into fault state after a time of Primary node being down. First it happened while HA initial setup. LuCar Toni fixed it via remote access…

There's a thread from two years ago about provisioning HA-Cluster using Sophos Central ( Lite-Touch provisioning HA-Cluster ) The text is still (or again) showing in central and in documentation ( https://docs.sophos.com/nsg/sophos-firewall/21.0/help…

Hallo, die Sophos vermeldet "Reports disk usage reached higher threshold". Lt. system diagnostics show disk ist report mit 70% belegt. Unter Log retentionReport period kann ich festlegen, wlche logs wie lang aufgehoben werden. Dfür wäre es nun interessnt…

I need to log in to our router via SSH because the web console lacks the ability to disable SIP ALG. But when I try to login it claims my password is wrong - even though I just used it 2 minutes ago to access the web console. SSH is enabled for the…

Hallo zusammen, ich muss für einen Kunden eine Dokumentation erstellen mit allen SIDE2SIDE und Remote VPNs für alle 11 XGS Standorte. Könnt euch vorstellen, dass dies einen erheblicher Aufwand bedeutet. Ein XML Export finde ich da nicht grad…

hi, we had an incident where when of our devices had an attempt of access but with failure due to wrong password trials. I an suspecting that this device was on an unknown network outside our organization due to work from home policy we have. Is there…

Documentation says for HA active-passive you should select a preferred primary device, because " only the initial primary device holds the licenses and supports services, such as FastPath offloading. ". Does this mean if auxiliary appliance is currently…

Hi, I've got a used XG 115w rev3 and installed the Sophos XG Home Software Version on it. The issue I encountered was that after a successful installation of the SW image, I cannot reach the appliance to complete the initial wizard. When patched…