Hi, i am new with sophos and also with sophos central and i am nut sure howto generate a scanning exclusion that also worked for subdirectorys. I have a directory called d:\VmWare inside this are a lot of Subdirs with differen vmware installations…

Hi, I'm getting the below error when trying to install Endpoint onto some of our Mac's. I think the KBA is out of date as it refers to 9.5 and our installer is 9.6.2. We are on a mixture of OS 10.11 and 10.12 and have installed okay on both OS's…

Hello Sophos gang, I'm currently running 3 test w10 machines behind Sophos XG firewall, that have Endpoint clients installed. As a part of testing, I enabled heartbeat on the firewall policy to allow only green machines to be able to connect to…

We use Sophos Endpoint Cloud. There is a problem that when I run the counter -strike.exe the sophos client blocks it .When I uninstall the sophos agent, it runs normally. And when I look the all sophos logs (in c:\ProgramData\Sophos) there is no log about…

Hello there. We are installing Sophos Endpoint but now is the fact, there was a person with a computer but she got fired. We take that computer and made a new profile on it. I saw that person in my sophos cloud but i thought my college did a complete…

Hello, I was able to successfully sync my AD users into Sophos Central via the AD Sync tool. Is there a way to exclude certain sub containers in AD from syncing? For example, we have an OU called "Test" and there are 6 sub-OU's that fall underneath…

We have users spread over the LAN and WAN. Was wondering if there is a tool /utility from where i can gather SDU logs of a pc remotely, without having to physically go to the pc.

I am getting "Uninstallation Failed. Unable to locate Sophos Anti-Virus MSI. Not sure what to do here? Anyone run into this before? Thank you.

Hi, I have a issue with the Full Package. I need to create one for x64bit and other x32bit how i can do it. The executable only do it for 32bit? I download the client from my Sophos Central admin page > Protect Devices > SophosInstall.exe I use…

We are using Sophos Central cloud based service at my work. It works well, but I have a licensing question. Quick overview of the situation. We have independent contractors who bring their own laptops in. We get them setup with Sophos cloud client…

There should be an uninstall option from the Sophos Central Admin Console. We have Customers who lose employees. Sometimes they have BYOD policies. It would be nice to be able to uninstall directly from the console, not just delete.

Hi All, I'm wondering if there will be a MSI Installer at some point in the near future? This would be use to push the Sophos Cloud via Group Policy This would benefit a lot of people I reckon where by we can just deploy the full offline client to…

Hello, I have a client that your firewall does not allow Sophos updates, because it indicates that the server has a bad reputation updates. the message sent by the UTM is: 2016-07-08 16:50:43 Deny XXX.XXX.XXX.XXX 208.111.171.148 http/tcp 59036 80…

New installation of Windows 2012 R2 fully updated I get the error: The installer package is out of date.

Hi I have been trying to install Sophos Anti-Virus on systems in my environment. I have not been able to get it working on any Windows 10 box, but it installs OK on windows 7. I looked at the installation logs on my 10 box (SophosUpdate) 2016-04…

Hello, I am having issues doing a fresh install of Sophos. I tried contacting support, however I have found that they are absolutely useless. I tried installing on a fresh copy of Windows 10 and the installer installs everything but the Sophos AV. The…

Hello We are in the process of migrating our 50 devices to Sophos Cloud (from Sophos Enterprise Console). For various reasons our windows domain network contains 4 computers (not servers) that are logged on as the same domain user and run 24 hours a…

Hi, I'm currently trialling Sophos Cloud enduser protection and am having some issues since installing the software. On installing, I got an error where the client software could not connect to Sophos so was advised by the KB to configure the…

"A solid Enterprise virus scan software package should be sufficient for catching these items"

Hey guys, We are getting policy non compliance on all our endpoints (about 200) in Sophos cloud. The break down seems to be for all the different modules. At first I thought it was because we used the migration tool and some thing went wrong with…

When installing Sophos Antivirus using command line, I get this error: Jan 12 10:03:51 minidefrancois Sophos Bootstrap[15702]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1…

I just downloaded SophosInstall.zip from the Cloud console. How can I find its version? Here's what I find from:SophosInstall/Sophos\ Installer.app/Contents/Info.plist" <key>CFBundleShortVersionString</key> <string>9.3.4</string> Should I…

Hi Sophos, We are the customers of sophos ,We have a requirement where we need to provide the access to our security team to take monthly reports from sophos cloud end point but we can't provide admin access.So how to create an account for 2 to 3…