Accessing our WordPress website triggers an alert from Sophos: High Risk Website Blocked - Access has been blocked to "secure.nip4head.com". Anyone know where I can find more on this? Could this be caused by a malicious / outdated WordPress addon?

Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…

I built a very basic website for a client and one of his clients uses Sophos on their machines. The issue starts with the fact that my client's client is unable to access his website because Sophos is blocking it. The website: https://michaelethangold…

Hi Everyone, [UPDATE] : Issue is currently resolved and our Sophos Central Dashboard is fully functional. Sophos Central Customers may experience users and devices not showing in their Sophos Central Admin dashboards. Affected Regions: EU-West…

Hi Everyone, [Update 1 - 08/11/18 @ 11:20 GMT] Changes have been made in Sophos Central to mitigate this issue. Customers should no longer find that disabling Intercept X Advanced on server consumes advanced licenses. ----------------------------…

Hi Community, A scheduled update for Sophos Central is planned for Saturday, October 27th 2018 at 1pm (UTC) . As we roll out these improvements, we do not anticipate any interruption or degradation of service. We will post specific information here…

Hi Community, Advisory: Sophos Web Appliance live connect system planned maintenance Date Time November 6 12:00 am - 12:30 am UTC During this time the Sophos Web Appliance may report: No connection to the Sophos Live…

Hi Everyone, A few customers have reported an increase in ROP alerts for Office 2013 applications following a Windows Update that was released today on 18th October. This results in Office 2013 applications reporting a 'ROP Exploit Detected' when they…

Hi Community, [Update]: Planned maintenance has been successfully completed. Application and database availability confirmed by development and CIS. Advisory: Sophos UTM live connect system planned maintenance. This will occur at the following times…

Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…

Hi Community, We have identified an issue in which under certain operating system upgrade conditions; Sophos Endpoint Defense will fail to upgrade due to the below error. Sophos Endpoint Defense Setup Log 28/09/2018 12:10:55 PM, INFO : Installing…

Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

Hi Community, iPhone users using the latest version of Adobe Acrobat Reader version 18.09.14 are unable to view attachments inside an SPX encrypted PDF file. What to do Continue to check this article for updates . Workaround Update Adobe…

Hi Community, We have identified an issue in which the latest Windows Update KB4462926 will fail to install as the update attempts to change the security on the Image File Execution registry keys which we have protected using Sophos Endpoint Defense…

Dear Customers, All "Helpdesk" roles within Sophos Central Admin should be able to action the following alerts: Mark as Resolved Mark as Acknowledged Clean PUA As of now, this function is not possible with a "Helpdesk" role. Please refer…

Hi Community, When updating to Windows 10 October 2018 Update a.k.a. Redstone 5 / version 1809, the system may unexpectedly shut down due to a Local Cache corruption. This is known to happen when the following conditions are met: At least one…

Hi Community, A scheduled update for Sophos Central is planned for Saturday, October 6th 2018 at 1pm (UTC) . As we roll out these improvements, we do not anticipate any interruption or degradation of service. We will post specific information here…

Hi Community, Some customers on SFOS v17.1.2 MR2 and v17.1.2.3 MR3 are experiencing garner memory corruption that affects general operation. Symptoms include: Slow web UI and/or SFM/SCFM communication may be broken. Logging and reporting may also be…

Hi Community, Some customers are experiencing higher than normal CPU utilization after updating to v17.1 MR-2. An RCA has been performed and a patch has been made available. Please raise a support case and reference this KB article for this to be…

Hey Community, Central Administrators who use the Portuguese language setting are currently unable to configure date ranges within some Central Administrator Reports. This affects any report that allows configurable dates (such as the 'Allowed Application…

Hi Community, Please be aware that one of the latest Microsoft cumulative updates may trigger problems when using SSO authentication (such as the one we use for UTM/XG and Web appliances). Refreshing the page should allow customers to continue the…

Hi Community, Please be aware that one of the latest Microsoft cumulative updates may trigger problems when using SSO authentication (such as the one we use for UTM/XG and Web appliances). Refreshing the page should allow customers to continue the…

Hi Community, Currently Partner Dashboard Administrators are unable to see or use any newly added Two Factor Authentication (2fa) configurations. A partner will only encounter this issue if you have recently attempted to change authentication methods…

Hi Community, Some customers have reported that the radio buttons in some of the Phish Threat V2 training modules do not work. This seems to be an intermittent issue, only effecting a few customers. Development is currently working on the issue. Please…