• Mensagem de atualização

    Natanael Chagas
    Natanael Chagas
    Good afternoon. I would like help regarding the message you are presenting in my email, the message says the following: The Sophos Central software on this computer missed two updates. I am receiving several emails with the id of some computers. What…
    • over 4 years ago
    • Sophos Endpoint
    • Discussions
  • Windows defender with Sophos Endpoint problem

    Zophos Zop
    Zophos Zop
    Hello, I experienced a problem with Sophos Endpoint on Windows 10 OS, Microsoft Defender started reporting multiple false-positives - which is why we disabled MS defender but with doing that, Sophos Endpoint also stopped working. Problem was temporarily…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Application Control is not blocking Adobe Download Manager and Adobe Update Manager

    Faisal Raza1
    Faisal Raza1
    Hi All, Facing critical issue with bandwidth, Sophos is not blocking Adobe Download Manager and Adobe Update Manager. Whereas both are already in Blocked list under Application Control. Please advise for the solution. Thanks in well Adv. Fa…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Bad response from existing connection: status code=503

    Sean English
    Sean English
    I tried to install the endpoint agent on a laptop this past week and received the following error 2018-10-05T18:56:54.4674948Z ERROR : RetrievePolicyCommand::onRun() failed with std::exception: Bad response from existing connection: status code=503…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • reboot required message does not clear on Shutdown of endpoint, only on a reboot. Is this correct behaviour?

    Chris H
    Chris H
    Hi. since upgrading to the latest version of SAV (10.8.2), the SEC is showing reboot required for the endpoints. This is expected, however if the endpoint is shutdown and then powered back up the next day, the reboot message does not disappear. The…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Seit 13.09.2018 - 14:00 Uhr keine Updates mehr möglich

    Karl-Otto Müller
    Karl-Otto Müller
    Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Revert to block MTP/PTP device that has been exempted.

    PopsZ1
    PopsZ1
    We have enterprise console 5.5. One of my colleges has allowed the use of an MTP/PTP device using the “Exempt Device – All polices” method. This was a mistake and I would like to reinstate the device as blocked. How can this be done? Thanks
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Create Your Own .pkg Installer for ARD/DS/JAMF

    Robert Finn
    Robert Finn
    Hi Everybody, Sometime ago, Sophos discontinued their package distribution for Sophos due to signing conflicts. Just wanted to say that if you miss the .pkg installer, you can still build one yourself in about three easy steps. You'll need the following…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installing Sophos Anti-Virus older Version (Previous Recommended)

    SanaIT BB
    SanaIT BB
    Hello, i want to install a previous Version of Sophos Anti-Virus on my Server. (Windows Server 2008 R2) I created a new folder (Group) with a new Update-Policy, moved my Server in it and changed the Policy-Subscription to Previous Recommended. …
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cant Uninstall Sophos Endpoint on my Windows 7 computer

    nadeem safi
    nadeem safi
    I have about 5 computers with the same issue, all on the same network for one of our clients. Windows 7 pro, 64 bit, Sophos Endpoint Software v10. Logged in locally with the Admin account, and have followed the support page ( https://community.sophos…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos STANDALONE AV unable to update

    Dimitri Khitrov1
    Dimitri Khitrov1
    Hello, we are using "Endpoint Protection Advanced - Competitive Upgrade" It is not possible to run Update on standalone notebooks used outside from company network, with installed standalone version of sophos AV. Is it possible, that our product…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Removable Storage (USB) allowing to only write to the destination Device.

    Vassil Dimitrov
    Vassil Dimitrov
    Hello everyone, I hope I can get some help on an issue. We have been given USB Sticks from a customer and we need to put specific files to them. I want to allow certain Clients to be able to write to the USB Sticks but I dont want to allow them…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Forewarning of additions and modifying of Application Control Lists

    Stephen Joyce
    Stephen Joyce
    It would be nice to have a warning of the changes to the Application Control Lists that are updated in EndPoint, so we can turn off "Any Applications Added" for categories that are due to add an application we use, and then make the change once the update…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • My Enterprise Sophos Setup

    phil oye
    phil oye
    Hi guys, I've sophos Endpoint Protection Management sitting on a Linux Ubuntu box that i used as the management server for my windows servers. i would like to update some policies on the management console and this seems a bit difficult atm the Linux…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How clean up threats which "failed to clean up"?

    Xiaochen Yuan
    Xiaochen Yuan
    Hello everyone: I am new for sophos endpoint. Last year I installed free version on my computer(Win 10 Pro). After free time overdue, our IT send us a new Link to install new version last month. I don't uninstall old version, just install directly…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Message relay generating CORBA errors in logs after OS rebuild - IDL:omg.org/CORBA/NO_PERMISSION:1.0'

    geoff morgan
    geoff morgan
    Hi, One of our Message relays had to be rebuilt overnight and it now works in a fashion but is generating the following in the Router logs c:\ProgramData\Sophos\Remote Management System\3\Router\Logs 11:02:10 0968 I Getting parent router IOR from…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos SUM shown different version with other SUM after migrate Server and wouldn't updated

    Febrianto Fitranto
    Febrianto Fitranto
    Hi guys, We were migrated old SEC server from Windows 2008 R2 to Windows 2016, our migration has followed the steps that mention on KB page. We managed to successfully installed and run SEC on new Server, the managed client was also displayed to connected…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • DLP Policy not being applied to endpoint(s)

    Jason Williams
    Jason Williams
    We are using Sophos Central to manage our policies and Sophos Endpoint on Windows and Mac endpoints. I'm trying to enable DLP, but it doesn't seem like the policies are being applied to the endpoint. I've tried both user-based and computer-based policies…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Nutzer Lizenzen

    Marcus Lindemann
    Marcus Lindemann
    Wir möchten unsere liste mit Sophos Endpoint Nutzern mal prüfen da unsere Lizenzen nicht reichen. Gibt es da eine einfache Lösung das zu überprüfen? Das komische ist das wir angezeigt bekommen : LIZENZ TYP NUTZUNG Endpoint…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Anti-Virus email notifications not working and event data not being sent to central server

    Tech Support11
    Tech Support11
    Hello, Currently I am trying to setup data control with email notifications, the SMTP settings have been configured using the anti-virus and match the email with data control. However, even though my rule which is set to block a file being copied…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Web Control does not block drive.google.com

    Atul Raj
    Atul Raj
    Hello, We are facing a problem. We have created a Web control filter under "Control sites tagged in Website Management" where we blocked drive.google.com Despite of it being clocked, the site is accessible. Even the Sophos support team member…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Training Materials

    Craig Withers
    Craig Withers
    Has anyone been able to find any decent training materials for Endpoint Console? I know Sophos aren't providing any official courses for it now, even though they have uploaded a few videos for it to YouTube, but I was wondering if anyone had managed…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed to install Sophos Autoupdate: the MSI has failed

    Prasad Kotambe
    Prasad Kotambe
    Hi, I have tried to reinstall Sophos antivirus many times on system but I am getting error "Failed to install Sophos Autoupdate: the MSI has failed". Could anyone help me on this issue?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • 00000067_ Failed to install SAVXP: The MSI has failed

    Prasad Kotambe
    Prasad Kotambe
    Hi, I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed. I have tried to reinstall it many times but no luck. I have attached logs. Could…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • 00000067_ Failed to install SAVXP: The MSI has failed

    Prasad Kotambe
    Prasad Kotambe
    Hi, I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed. I have tried to reinstall it many times but no luck. I have attached logs. …
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
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