• Installation Extractor returning Code 0x00000086

    Playa Mizusy
    Playa Mizusy
    I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Doubt about reinstalling Sophos Endpoint.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Command line install receives no firewall rules

    Nate Hillers
    Nate Hillers
    Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central Showing Computer That has Endpoint Removed

    Leebtish
    Leebtish
    Hi all, New to Sophos Central and Endpoint so please excuse me if this has been covered many times before :) We are starting to migrate our PCs and servers from SEC to Central Endpoint but had an issue with one so decided to remove it. However, when…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint protection no firewall service?

    Ron Bishop
    Ron Bishop
    Does the Sohops endpoint protection client not include a firewall service? Is this a separate product? Do I need to enable Windows Firewall? If so, are there any special settings I need to enable in Windows firewall? Thanks
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SCFPlugin konnte nicht initialisiert werden

    Helge Claussen-Kierse
    Helge Claussen-Kierse
    Mein Endpoint (Ver. 10.7) meldet immer daß das SCFPlugin nicht initialisiert werden konnte. Ich habe über die SMC mehrfach neu installiert. Ich habe es sogar komplett vom Rechner entfernt und manuell neu installiert, jedoch scheitert immer die Client…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How To Remove Sophos Central Endpoint Server

    seclyntech
    seclyntech
    Hello - I received an alert about a week back that my server had failed to update. I've done everything to try and get it to update and communicate the central console. I configured lockdown . . . . . due to that I can't install over or uninstall…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • CLI parameter to Install silently without scanning PC

    Jake Erdman
    Jake Erdman
    I would like to know if there are any parameters which would allow me to silently install Endpoint without doing a scan during installation. This is time consuming when installing to a fresh image and all clients are set to scan nightly anyways. Any advice…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Virus Data Date on Sophos Endpoint

    Asep Setiawan
    Asep Setiawan
    Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How to avoid risky download exe warning on specific website in Sophos Central Endpoint Protection

    Paul Warren
    Paul Warren
    Using Sophos Central Endpoint Protection I have configured Policies > Web Control > Additional Security Options > Block Risky Downloads > Risky Filetypes > Windows Executable as "Warn" in order to make users think twice before downloading executable files…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Security and Control 10.7.2 says _responses.pdf belongs to virus/spyware 'Troj/PDFJs-B'

    Harold Ricker
    Harold Ricker
    So I am submitting this question to as a forum question/bug report identifying a false positive. I am hoping for a fix or at least a workaround because the saved _responses.pdf file is a convenient store for form response data and saves steps. The issue…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cant uninstall or install sophos Error 124

    David Mason
    David Mason
    Hi i have a problem i tried to install Sophos endpoint protection it failed and now when i try to install i get an error 124 with the error log 01/09/2017,21:56:01,Information,------------------ Beginning installation of Sophos Anti-Virus and…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Remote Cloud installation via GPO

    mrcjc
    mrcjc
    Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Anti-virus missing from computers

    allisonh
    allisonh
    We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Patch assessment not bringing any results back

    Mark Byrne
    Mark Byrne
    Hi I've inherited a Sophos Enterprise installation and have recently started to push out the patch assessment module from the console to some 30+ Windows servers. Some have been restarted, all are now showing patch assessment is active, with the version…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How to run basic endpoint reports for the previous 12 months?

    SamGiles
    SamGiles
    Good Morning, Please could i be advised on the best way to report 12 months worth of data on successful breach disinfection's of ransomware/virus/malware's? I am using Sophos Central. Kind Regards
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Nearly complete installation

    Adan Alberto Orea Vite
    Adan Alberto Orea Vite
    Good Afternoon: We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet. We restart…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Ltd agent 11.5.6 started blocking IE 11

    Tim Euler
    Tim Euler
    This agent block the IE 11 browser from executing on several of our clients desktop, both win 7 & 10, with an error message that stated the path could be found or not have adequate permission. By removing the agent we could restore the browser. What is…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos XG Firewall Blocking Sophos Endpoint Updates

    Joe Gill
    Joe Gill
    We have been having problems getting our Sophos Endpoint clients to update/install. It fails the checksum. We were able to nail down which file fails and have been able to manually download the file and move it to the appropriate location. This is on…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • How to install Sophos Endpoint Security and Control from UTM9 on a PC without internet access?

    Markus Quirmbach
    Markus Quirmbach
    Hi there! we are currently setting up a small AD-less infrastructure of 17 servers. All of them are protected by a Sophos UTM 9. Only one of those servers has internet access, the rest is blocked by the firewall. This is by design and should not be…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Wireless Bridging E-Mail Alerts

    JaysonScheuer
    JaysonScheuer
    We are using Sophos Enterprise Console 5.5 with the latest endpoint clients. We have "Wireless Bridging" blocked via Device Control and would like to turn off the alerts when a devices WiFi is enabled or disabled. There do not appear to be alerts…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos End point client to be redirected to other console

    Hariharan Chandrasekaran
    Hariharan Chandrasekaran
    Hello Folks I just needed a clarification before proceeding ahead. We are having 2 Data Center A & B. We have an Sophos Enterprise Console in each of the data center. We are planning to move 2 Win 2003 servers which are reporting to Data Center…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed to install Sophos AutoUpdate: Package Authentication Failed

    Andrew Butt
    Andrew Butt
    Hi there, Apologies if this issue is located in the wrong subforum. We are having issues with one machine out of hundreds that is showing the following error: Failed to install Sophos AutoUpdate: Package Authentication Failed - code 00000067. …
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Uninstallation failed. Unable to locate Sophos UI MSI

    NikolaSovljanski
    NikolaSovljanski
    Hello, My company is using Sophos Central. I have a problem with uninstallation Sophos Endpoint Protection on my device. community.sophos.com/.../uninstalling-sophos-endpoint-agent
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Multiple components fail to install.

    Christian Pennington
    Christian Pennington
    Hey all, I'm an IT tech trying to deploy Sophos and ran into an issue with one specific laptop. Sophos Central shows that the PC has failed to be protected in addition to failing to install ntp. However, when I launch Health, I can see under the Installed…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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