• Sophos Cloud full installer

    ClintWeldon
    ClintWeldon
    So when I download the full install from my cloud portal, it is only 1417kb. When you run it, it downloads from the cloud the rest of the binaries and installs. Question is, can I actually download the "full" install files? I have multiple sites that…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Source: SAVOnAccess Event ID: 563 was found multiple times

    Kartheek Manthena1
    Kartheek Manthena1
    Hi Guys, I found that the Source: SAVOnAccess Event ID: 563 generated multiple times and by description "Communication error between on-access driver and service for access of registry key". Endpoint Security and Control -10.7 Sophos Anti-Virus…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Set Up for One Time Password (Dual Authentication) on Sophos XG allows any user to set up application for codes

    KaylaAdmin Turzak
    KaylaAdmin Turzak
    Hi All, We have set up dual authentication on our Sophos XG. When users log into the sophos firewall user portal with just their passwords, they are prompted to set up the one time password. After setting up, they need to sign in using their password…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 PC in Unassigned group even with AD Sync?

    notesguru99
    notesguru99
    Hi All, We are seeing a few (not all) Windows 10 machines getting stuck in the Unassigned group in SEC. We have AD sync configured so I can't manually move the PC to the correct OU to get it's policies. Where can I look please to see if there are any…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • sophos doesn't show Browse Buttom when i want exclude files or foldes in computers with 64 bits but no problema in computers with 32 biots

    alberto so
    alberto so
    Hello I have installed sophos in platfrom 32 bits and 64 bits and I need exclude some files and folders but in platform with 64 bits whrn I try to exclude files or folders in HIPS , the Browse button doesn't appear. I saw in the sophos help and…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Reporting KPI's and SLA's for the On-Prem Sophos Console 5.5.0

    PaulWatts
    PaulWatts
    Hi All, We are currently looking at creating some KPI's and SLA's. It needs to focus on when machines receive a IDE within a certain time frame. So if an IDE is released we can say X amount of machines that are connected have received the specific IDE…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • status client unmanaged, when install error "The installation could not be started. [0x0000002e]"

    asdi Rosadillah
    asdi Rosadillah
    Dear All, Please help.. when installation client on console and notification error on console "The installation could not be started. [0x0000002e]" total client 566 computers that error "The installation could not be started. [0x0000002e]"
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Is probably that Sophos endpoint is blocking the creation of files in a server?

    Roberto Tellez
    Roberto Tellez
    Hi I'm a software developer. The company where i work, installed Sophos Endpoint some months ago in all our servers and computers (Windows Server 2012 and 2008 R2 Standard). In the server we have some windows services (that generate pdf files) and…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • PCs missing in Sophos Central, entries seem to skip

    Jelle
    Jelle
    Hi, we got pre-installed pcs from our vendor. Seems they used an image which included Sophos Endpoint. Now I'm missing 4 pcs in Sophos Central. The strange thing is that they were there before, when others were missing. Seems they skip. Could it…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Update installed previous version this morning

    Jelle
    Jelle
    Hi, Sophos Endpoint installed a previous version this morning via autoupdate. The version now installed is 10.7.6 VE3.70.2 , the version installed before was 10.8.1 VE3.71. Any information about this? Starting update process manually doesn't install…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • MAC address spoofing?

    ZaneDonaldson
    ZaneDonaldson
    All, we are having licensing issues with an app that uses the mac address to generate a unique ID for licensing purposes. The unique ID keeps changing and removing the license for each computer. According to the app publisher, this would be an indication…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central issues with HTTPS Inspection enabled

    StuartGreen
    StuartGreen
    Hi, Sophos Central has all sorts of issues when used on a network that has HTTPS Inspection running on the gateway. Does anyone know when Sophos Central will support HTTPS Inspection properly? Seems strange that Sophos would issue a product (the XG…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers

    bit_plumber
    bit_plumber
    Excuse the cross-post from Sophos Central , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Update failing with multiple errors

    Faisal Raza1
    Faisal Raza1
    Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Problemas con Sophos Endpoint + .dll

    Daniel Santamaría
    Daniel Santamaría
    Buenos dias, Recientemente hemos adquirido Sophos Endpoint + Intercept X. Las pruebas que hemos hecho con un equipo en Dominio y con Windows 10 nos resultan algo extra;as. Cuando lleva un rato funcionando o hemos instalado nuestro ERP, Sage Murano…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 7 Blue Screen of Death (BSOD)

    Paulo Ramos
    Paulo Ramos
    We install 270 licenses to our client and was working fine, but we get BSOD on Windows 7 clients, we solve the problem activating Win7 updates, but SOPHOS doesn't tell us why this solve the problem. Someone with the same case? or an explanation? Why…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Do you use Sophos Client Firewall? Please answer Yes/ No

    RBCJB
    RBCJB
    I could be wrong but it's my understanding that the client firewall is included as part of the normal endpoint license. I'm wondering how many customers actually use the Sophos Client Firewall. If you have the time to add any further comment on why…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Troj/Decept-HV - Anyone Else Have Detections?

    snoopfrog
    snoopfrog
    I had 4 systems have detections for Troj/Decept-HV early Friday, January 26, 2018. Did anyone else have these? I haven't found any information on this variant on any web site, including Sophos', and am searching for more information.
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Log manipulation

    Alex Myrepsos
    Alex Myrepsos
    I have the feeling that one of the endpoint users deleted entries in the SAV.txt ...is this possible and/or will this be notified by tamper protection?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • ERROR: Could not find a source for updated packages

    Helpdesk NGT
    Helpdesk NGT
    Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Security and Control : AutoUpdate failed

    FREDERIC BOSCH
    FREDERIC BOSCH
    Bonjour, J'utilise Sophos EndPoint Security and Control v. 10.7 sous Windows Server 2016. Les mises à jour ne se font pas. L'erreur rencontrée est "ERREUR : impossible de trouver une source pour le package mis à jour" Je vous joins le log alc…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How to configure Sophos Endpoint and Server for Windows (AV-only) installer

    Mantas L
    Mantas L
    Hi to all, I need to create Sophos Endpoint for Windows standalone installer, that have preconfigured License information (is there easy way?). When I used Sophos Deployment Packager, he can create only from server update location and after that standalone…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cliets show againt 5.7.220 what's meen?

    Marco Dal Cin
    Marco Dal Cin
    Hi, it's correct that my clients show again 5.7.220 auto update version? It yes when they'll receive the update releted to #meltdown #spectre 5.7.533 ( community.sophos.com/.../128060) My subscription is Recommended. Thanks Marco
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Heartbeat isn't being sent to firewall, what are some possible reasons this could be happening?

    anonymousdude
    anonymousdude
    Note that the computer is not infected.
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to completely remove Sophos Home from my Mac to run Avast.

    Jo Bob
    Jo Bob
    Since every uninstall issue I read here points toward posting the install.log file, here's mine. I cannot install Avast Antivirus while it still detects Sophos. I've used the uninstall endpoint software included in the installation image, to no further…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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