Hi. [BACKGROUND] - Email hosted with 3rd party offering POP3, SMTP and IMAP (Mail server is not Exchange) - Subscribed to Sophos Central, did all necessary configuration [FOR INBOUND ONLY, NO OUTBOUND] on Email Security. Inbound Destination set to domain…
Hello,
On which page can this be checked and IP removed ? And more important if some email headers can be provided to also check our logs ?
550-Sophos Anti Spam Engine has blocked this Email because the sender IP 550 Address is blacklisted.
For some time now, some emails that I have been sending from Outlook are bouncing.
At the moment an email arrives informing me of the following error:
554 5.7.1 Service unavailable; Sender address [xxx.yyy@xyz.com] blocked using uri.cal1.sophosxl.com…
Hello all,
I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy.
Here is the process I am observing…
Hello,
a sender does not come through by email.
There are no entries in the quarantine or data control report either.
So Sophos never received it.
The sender gets the following message:
Hi. This is the qmail-send program at *.com. I'm afraid…
My client has been using the email gateway for some years now.
About 6 months ago my client reported that emails would not send, they received a message saying Cannot send this item. After investigating I found it related to long URL's, once an email…
Hi,
I am currently running the trial of Sophos Central Email Security. We had been using Barracuda up until now but recently we have been having issues and I am looking at alternatives.
I want to discuss the offering but all UK telephone numbers…
bonjour,
nous venons recement de configurer email security et nous avons un problème sur l'affichage du tableau de bord. On à déjà utiliser AD sync pour importer les boites de réception a protéger mais aucune information ne s'affiche sur le tableau…
Hello
I am using an on premise exchange server (but the same behavior is with O365). Scenario/setup : Exchange 2 domains: domain1.com and domain2.com and setup in Sophos Central with inbound and outbound mail flow through central email and ADSync for…
Hello All,
We are having issues with mail delivery today. Looking at the logs in Exchange I am seeing the following entries. Anyone else having issue?
Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=451 4.4.0 Socket error SocketError…
Hey all,
How do you handle last name changes for a current user. I can't find a way to do this? The only thing I think I can do is to delete the original account in central and create new account but that means you will lose their allow/block list and…
Hello,
An external service should be able to relay via Sophos Central. The IP address has already been added under "Address/Domain/IP address". Unfortunately, we receive the error message "554 5.7.1 : Recipient address rejected: Access denied". Which…
I host my company's mail server via the cloud using Sophos Mail Security
I want to block an excel file containing a certain name from sending via email
How can I do this I like your suggestion
We have DNS records of Sophos on our hosting. It was set up by company that installed Sophos Central at our company. Whenever IP adresses of Sophos change, e-mails stop coming until I edit DNS records and put in new correct IP adresses. Is this the right…
Hello-
When syncing users via AD Sync, the edit button for adding aliases is not clickable. Is there a certain AD attribute that needs to be added to be able to have aliases for these users? This obviously isn't a problem if the user's mailbox is manually…
Hello,
we are new to Sophos Email Security.
We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages.
The Sophos Central Self Service Portal access is activated.
How do I send a Welcome Message…
Hi,
I'm trying to see the option to be able to block incoming emails with empty subject and body, but I can't figure out how to do it. Is there any option to apply it?
I appreciate the attention and support.
Regards!!
What are your thoughts? It's come time that we need to put something in front of Exchange Online... we've created rules over the years that have filtered out much of the spoof/impersonation attempts and EOP does an okay job... but more and more is getting…
Hi,
I am currently in trial mode and doing some email sending with a test domain. It is a hosted on MS 365
I believe I have everything setup correctly but I am receiving this error when sending from an outside address
Any ideas on what may be wrong…
We have the "Caution! This message was sent from outside your organization." Banners turned on in our email protection.
In the normal user mailboxes the options to allow / block sender is shown.
In the shared mailboxes the banner is shown but the…
Hello,
we have the problem that emails detected as DLP violation were moved to quarantine according to Cloud Portal.
However, these are not showing up in the customer's quarantine emails for them to release.
How can we solve the problem?
We are seeing false positives for the rule " Protected health information (PHI) related terms [USA] ", specifically because it it looking for terms related to or near PHI and not necessarily the PHI itself. I have tried combining several PII CCLs with…
I noticed that any email not whitelisted by Sophos Email Security gateway will be rejected. What about if my organization wants to catch all emails with typos in it? We have a spot to put those so we don't miss any email.
Thanks!
Hello, I've been playing with Email Security and it seems that if an address for the domain is not part of the protected mailboxes list, it will be denied and rejected by the Sophos Gateway?
Is there a way to say: "if not in the list, just forward and…