We've just had so many problems with Microsoft quarantining and blocking emails using Mailflow mode, so we made the decision to switch to Gateway mode. Since doing that, we've been inundated with SPAM. Emails that obviously used to be deleted by Microsoft…

Hello, we have a problem that some Mails could not delivered to some recipients dut to a large Header. Error received 552 5.6.0 Headers too large (32768 max) The Mails are sent via Office 365 over Transport Rules. I would like to reduce…

Is there a way we can pull a report on incoming and outgoing email that was sent unencrypted? I'd rather turn on unencrypted email and run it for a week, pull a report and confirm what impact turning it off would have.

Dear Sophos-Community, I am currently setting up a forced-TLS connection between a Sophos Email gateway with an email gateway of a different provider. Unfortunately, we are experiencing a cipher mismatch. The Sophos gateway is offering the following…

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Information Requirements…

is there a way to verify a 2nd mailserver as trusted without getting header anomaly triggered? We got an external mail service (Amazon SES) for sending mail batches for newsletter etc. Some of those mails will be send towards internal which tiggers a…

Hello everyone, This is my first post and I am here to ask for help or just information about google directory synchronization in the Sophos Central people section but focused on the Sophos email Security product. We recently acquired the Email Security…

Hi I have Data Controls policy enables for attachments quarantine. The Use Sophos list(recommended) is selected. How can I bypass this policy for internal users? Shay

Hello Community, I'm using Thunderbird as email reader and I've got the problem that the source code of the new quarantine reports are using <a href=""><button>releasey</button></a> for the new blue "release" and "delete" buttons. Thunderbird…

One of our client consuming extra licenses they actually porches from, for example they have 59 licenses over MS 365 and their environment consuming 77 email protection licenses. Now how then can reduces the license count of their shared email box or…

Hello, How do you log into the Self Service Portal of a shared mailbox in Sophos Central? The shared mailboxes are getting synced from On-Prem into Central via Sophos Sync-Tool Thanks

Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Configuration Inbound …

Hi Sophos Community, PDF email attachments sent by an external party are being converted to base64. We only seem to be having this problem with one external sender. Incidently, we are the only partner they claim this is happening to, i.e. none…

Hi There, It seems that some of my emails are not reaching some of my clients. Below are details I received recently for a client. Reporting-MTA: dns; googlemail.com Received-From-MTA: dns; xxxx@sgsmails.com Arrival-Date: Thu, 04 Apr 2024 16:58:35…

Hi The quarantine report that the users are getting is changed, is there a way configure the report? Shay

Hi Community, some mails were accidentally deleted from my mail server. Is it possible to resent from Sophos Central? Are the emails retained in Sophos Central for a certain period of time or are they immediately deleted after being checked and…

Hi There used to be a list of offensive words and phases that would get an email quarantined if they were in the email. This doesn't seem to be working for us any longer. Have the settings and lists moved?

Hopefully this is a quick question and I totally missed other comments. Current config Email Protection - MailFlow is configured via Sophos Central and O365 rules are there and all is working as expected Question: If I change my Public DNS DMARC to…

Hi , any body know where is the proper way to make complaint to Sophos Sales Team? I started to contact Sophos Sales to test this product & also mentioned need help on the testing and setup. later pre sales involved & help me to test it. Before i…

Hi We have problem getting emails from o365 that comes from ip 40.95.0.0/16 range. Microsoft calls it relay pool. Its not the in the SPF pool. Does anyone know what to configure so the emails will not be with spf error? https://learn.microsoft…

Hello community, we have migrated from Sophos UTM to Sophos Mail Advanced. On our UTM, we could configure transport encryption to TLS 1.2. Additionally, each internal user could choose to send an email using Sophos SPX for end-to-end encryption. …

How can I report to Sophos a fake domain that is impersonating my customer domain?

Hi, is it possible for Central eMail Advanced Customers to receive Quarantine Summary emails in other languages than in english? Thank You

Hello everyone, I have a common scenario, this is my email infrastructure, a 2019 exchange server, connected to 365 and I have antispam licensing with Email Advance Sophos; My problem is that when I configure the MX from 365 in the Sophos domain configurations…

Hi One of our customers, in different times, got the same email. the mail was categorized as spam but still arrived in inbox. I initiated a clawback to all messages. The policy says that if it spam at any level quarantine the message. case number…