Hello everyone, We currently have a problem in connection with auto responses. Our mail system changes the sender address for auto responses and adds the String "no-reply=31=" at the beginning of the address. The number in this string is random. The…

We are using Sophos Gateway and routing email out of Microsoft 365 through a Sophos Smarthost. When a user sends an email that fails to be delivered due to the recipient address being misspelled or the recipient not existing the senders never receive…

Sorry in advance if this has already been asked/answered before..... Current Sophos configuration: we are using Sophos email flow rules for inbound and outbound email. We are NOT relaying email through Sophos email server. Everything is working as…

Hello Community, is there any way to get the effective URL from the masqueraded URL, which is provided by Sophos Mail Protectio in incoming E-Mails. For Example: https://www.sophos.com/de-de/products/sophos-email Is being converted to …

Hello, at the moment it is only possible to allow curtain domains for the url protection. That´s nice for things like sharepoint and so on. But one thing that we think is realy missing at the moment is, that there is no block list for the url…

Hi Mails that go into Quarantine and the “Include In End User Quarantine” is not checked, how will the end user or admin know that the email/s were blocked? Shay

Hi, Yesterday found out we have 2 missing mailbox. We wonder how it got lost? We lost 2 important user email for 2 days. 4th and 5th Nov. Trying to get back. Joseph ***

For Spam reporting within Outlook client we have the add-in. But for Outlook web this add-in is missing. The easiest way I found to report spam is by the following workaround: Create a shared mailbox where spam submission should be sent to. …

I am trying to get the Sophos Email protection Alerts using the Common Alert API . I am unable to get any reference about how to filter only the Alerts for the Sophos Email Protection Product. Can someone guide me through what Category and product should…

I've been currently trying to figure out why some emails that are being sent out from our ERP system are taking an upwards of 7-10 minutes to be delivered to our companies' mailboxes. I analyzed one of the last email traces and looked at the time it takes…

We are going to be changing our domain name next year due to federal requirements. We must move to a .gov domain name in order to communicate with state and federal agencies. Our AD domain name will change, along with our email server domain. In order…

Is there any update from Sophos wherein protected mailboxes can be selected? This is because there are valid mailboxes that are still active, but users are resigned already.

I haven't been able to find a clear answer on this anywhere, so I'm hoping someone can offer some clarification. The Secure Message policy allows you to define TLS settings for both incoming and outgoing email messages. It also allows you to fallback…

Hello, I received a message from a user saying that he had been sent an email with a link to a document. This user regularly receives emails from this sender, but the documents are usually PDFs. The user has now downloaded the document, but the file…

Hello Team, One of our customers is looking for Sophos Email Security. They are currently using G-Suite with 60 users. Please find some relevant questions related to this. Here, I have shared a few queries about email security. These will help us…

Wie oder wo kann ich noch einmal das Passwort eines Benutzerpostfaches ändern. Leider ist es auch nicht möglich, demjenigen einen neuen E-Mail Einrichtungslink zu schicken. Diese E-Mail kommt nie an.

Hello Team, I have a doubt about Sophos Email Security. Does it support G Suite, or does it only support Microsoft 365? One of our end customers is using email services from G Suite.

We did move away from Sophos Email and here is why we decided to do so. TLS is a fundamental requirement not just for Websites (HTTPS) but also for mail exchange and enforced by Central Email . If your company relays on information security certification…

we are using email security and we miss some mails that sent to us for any reason the mail address is not correct for example wrong in spelling and so on ends up we miss that mails. What about if my organization wants to catch all emails and we don't…

Hi, I'm struggling with the quarantine email, since we received a few emails that were sent to quarantined due to "Authentication failure / DMARC". Im not undestanding at forst it shows: spf=softfail smtp.mailfrom=XXXXXXX@usanainc.com ; dkim=none; dmarc…

one doubt in sophos email security.. customer is having 120 user .. but they went to secure only 60 critical user only through sophos email security is it possible to segreate 60 user from 120 user and secure them. how to configure only 60 user ?

Hi, I'm new to sophos, I'm currently setting up an advanced mail service account. and I'm having some problems when receiving emails, some are rejected and I get an email from sophos failure reason: : host said: 550 5.1.1 198.154.181.158 is not allowed…

Hi, We are working with one of our clients who use Sophos for their email. The application we host for them uses SendGrid for transactional emails but Sophos is categorising the emails as Bulk and therefore blocking the emails - anything that can be…

Hello, We have a client that sends large attachments, and Sophos is failing to send it. Is there a way to get around this? M365 allows you to be able to send 150 MB now. I know I dont recommend this to clients . But that is what we have in this…

We recently sent out links to our beta page that was created by a local development team. We haven't had any issues but suddenly one of our recipients got the alert below. My larger concern is that it's been blacklisted by Sophos (hopefully not any others…