Hi Is it possible to run the clawback to more than 1 email at a time? We got 500 emails that Sophos didnt block and we want to clawback them all. Shay

Hi, Looking for some help on the following issue. When an exchange mailbox has an Automatic reply set by outlook, teams, 365 portal etc, the outgoing email from 365 via sophos central to the external sender it fails. These have definitely previously…

Hello, since one hour no more emails go through Central Email. Could you please check this. The error exists since at least Oct 18 9:01:41 AM Case Number: 07065584 Thanks

Hello, I have noticed that when using the M365 mailflow, that the actions need to be manually mitigated. Is there a outline of all the actions that can be marked as resolved when setting up Mailflow? Can the integration automatically update the score…

There are problems with sending mail to external mail from my domain. The Outlook message states: Error: 550 5.7.1 Command rejected Message rejected by: relay-us-east-2.prod.hydra.sophos.com Only that user has the problem, the other users are working…

Currently, only Email Security policy can be configured at the Partner level global policy level. Is there a reason Data Control and Secure Message can't be set at this level?

Hi Most of our customers complain about problem sending emails to gmail mailboxes, last few days. Any idea why? Did someone has the same problem? Thanx

Up until recently we used the old Sophos Email Appliance, and were able to add a keyword to the subject line to force SPX encryption (where it would encrypt as a PDF with a password). I'm having a hard time trying to replicate this now that we've…

Dear Sophos, it would be great, if there woulud be an option for disabling welcome emails to new email mailboxes/users. And of course it would be great too, when we were able deciding ourselves sending out welcome emails when enabling self service option…

I just watched the video on the self service portal. While the video is very good, it is primarily directed at the admin and the setup/configuration. What we need as partners are videos that we can send to the end users that: 1. Help end users understand…

Hello Sophos team, I'm writing this concern regarding on my outbound email. All my inbound email was okay, all inbound email is working fine and logs can be found on log and reports, but on my outbound no logs can be found. https://doc.sophos.com/central…

Hi , ich have configured Sophos Central Email. I tested a little bit and i think it works really well. But: I could send me a mail from an Domain without spf and dkim or dmarc from an not authorized ip. Is it right that Sophos does not check…

Hi guys, I am currently switching from XG MTA to Sophos Central. Does anyone have experience with relaying via Sophos Central? I have no problems with Exchange. However, when I work with Telnet and EHLO, I do not get anywhere. It seems to me that the…

Came across a strange one today. If you create a brand new data control policy, add a rule for AFT and select "use custom list" it already has all of the following file types selected. When you select "use custom list" is doesn't appear to be emptying…

I have two questions; First question; when creating a policy, under internal it has "users", "groups" an "domains". I'm curious as to whether this is an "and" or an "or" statement? For example, if I add user "matt", "john" and "andrew" under users…

Hi Everyone! Do you have some emails failing to be sent to the Exchange 2019 after configuring Sophos Email gateway mode? If so, please read on. Scenario Used to have only Exchange 2019 (On-Prem) then Central Email Gateway mode is implemented to…

I am configuring sophos email security, inbound email is okay but the outbound email did not, I'm confuse how to change outbound email in cPanel. Any suggestion please. Thank you.

Hello, Customers have through Sophos Central Email several times a year, delays up to one hour. Sophos support is not able to help us. Meanwhile the customer wants to get away from Sophos and asks for alternatives. Has anyone had the same experience…

Hi, i'm thinking about to enable Quarantine Messages in Sophos Central Email, so that users can manage their Quarantine. If i'am right, at email protection on appliances, user could not release quarantined mails that where recognized as malware or…

Sophos licenses a mailbox when it receives an external email. We have about 20 internal "rooms" in Exchange so it follows that they will only ever receive internal calendar/booking requests, however I found that Sophos had licenses all 20 of those…

Hey Folks, we are evaluating Sophos Central E-Mail and experiencing issues with incoming S/MIME signed e-Mails. The Signature is getting invalid, and our security appliance cannot validate the signature/certificate anymore. E-Mails not routet via E…

Hello I've setup a sophos email security for a customer. While setting up the email security we also switched to google workspace. E-mails working normally but one thing that is not working is smtp sending emails from a web from (they have a contact form…

I would like to request a minor enhancement to the quarantine overview feature. Sorting Options: It would be helpful to have the ability to sort quarantined messages by sender, recipient, and subject. Pagination Settings: Additionally, it would be…

Can someone point me in the direction of a list of Email Header attributes I can use in Data Control Policies please? Help guide doesn't cover this and Sophos Support was unable to advise me on this in a recent call. Thanks, Craig

Hi, I'm currently testing Sophos Email Advanced We are getting a lot of bounce notifications from Sophos about emails that have been attempted to bulk providers who don't allow incoming email. These are usually from auto-replies from users Out Of…