Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Pre-requisites Editing SSL…

Hi Sophos Community, We've switched from using the SSL VPN client to Sophos Connect. All configurations used for SSL VPN via the old client are now used with Sophos Connect. For the most part everything has gone smoothly, only now some actions…

Hi, I currently have a Sophos XGS 136 running SFOS 19.0.1 There is also an SSL VPN service that is running. Users are able to connect with either Open VPN (2.4.9) or Sophos Connect 2.2.75 without any issues. However one of the users upgraded to Open…

As title suggests - we noticed that Sophos Connect only seems to work if the User Portal is enabled on the WAN interface. This raises a point though > with MFA enabled this should be secure, however for people who were yet to setup MFA, would they…

Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to our users for remote working. When it was rolled out the version was 2.2.75 and current version is 2.2.90. We have to manually upgrade Sophos Connect…

IPSEC Remote Access is connected but cannot access LAN resources. I recently configured an IPSec remote access VPN. However, IPSec clients are unable to access authorized LAN resources. SFOS 19 Below is my configuration: IPsec (sophos connect) Authentication…

This is discussed, in the thread, below but the thread appears to have been prematurely closed as the issue, whilst answered, has clearly not been resolved. community.sophos.com/.../sophos-connect---internet-explorer It is less than a month before…

When I download the .ovpn file from the user portal and open it in a text editor, there is line that says run_logon_script no. I tried just setting that to run_logon_script yes, but it does not have any affect. Looking for some assistance getting this…

This is discussed in this, now closed, thread. Sophos Connect with multiple users on the same PC My specific scenario is as follows. I am a network admin for multiple clients that use Sophos firewalls. I invariably have various different user…

Morning, I have two identical Microsoft Surface Pro 9 (with the Microsoft SQ3 processor) and freshly installed WIndows 11. Both get the same error when trying to install Sophos Connect:l Here's a video of the failing installation: https://imgur.com…

Hello community, we are facing a strange behavior since we´ve updated our XGS4500 to SFOS 19.5.0 GA-Build197 . Some website are not fully accessible through IPSec Remote Access Tunnel (via Sophos Connect Client). The first line of the above SSL…

Trying to lab up and describe an upgrade process (outage windows and user impact) for some firewalls. I have 2 XG310s in HA and have done the following: 1. Assigned static LAN and WAN addresses; added LAN2LAN rule (with lan/vpn source to lan/vpn dest…

I've read through previous discussions on this issue and have not come to a full resolution as of yet. We've had an uptick in users reporting the 'Service Unavailable' issue with their Sophos Connect clients and I'm attempting to identify the root cause…

Hi all, I am new in Sophos Family. Looking for help with Sophos Connect Client. Are there any possibility for always on / start before User logon functionality in the Sophos Connect client? Some requirements. 1. Auto connection after OS boot but before…

I am trying to get a client connected on the SOPHOS connect but every time I try to import the files I get an error. Can anyone please assist me in trying to fix this issue with the ovpn import file. Thanks

Hello! I am trying to write a script that will be able to install Sophos Connect onto computers that do not currently have it. Is there a good link to get the Sophos Connect .exe file from that doesn't require going into the firewall section to do…

XG firmware: SFOS 19.0.1 MR-1-Build365 Users running the legacy SSL VPN client are seemingly ok. This is only affecting 2 users using Sophos Connect. The VPN doesn't show as disconnected to the end user but I can see termination entries in the SSL…

Hello, I have XGS2300 running (SFOS 19.0.1 MR-1-Build365). I have a question about the provisioning file and imported connections. Whenever I run the provisioning file I always get IPsec remote access connection imported even though my group isn't in…

Hello, Recently I have rolled out SSL-VPN solutions for several clients, all of them are complaining about the inability to save their passwords and state that the Sophos client is very user-unfriendly. I agree in this and want a solution. MFA is…

Bom dia pessoal Tenho um notebook que tem o Windows 8.1 e ele nao conecta a VPN. Alguem ja passou por isso ? Sabem como resolver ?

Hi all, is there a static download link for the latest version of the Connect Client available? The public on on UTM Downloads | Sophos is just for the current version and we would have to change it, once version 2.3 (or 3.0) is published.

Hello guys, we have a Sophos XGS 3300 cluster (1 9.0.1 MR-1-Build365) and are using Sophos Connect Client for our HO users. All users have an IPSEC and and a SSL VPN profile in the connect client. In the future we want to use the provisioning file …

We had problems using the SCC when connections close unexpectedly after about 60 minutes. So we have changed the settings in the IPsec profile. We have changed the key life in phase 2 from 3600 to 36000 and have changed the dead peer detection to re…

Hi, I did seee many posts about DNS server not set correctly (or not reset) in Sophos Connect 2.2 when you connect to multiple destinations via ipsec. We did create a workaround with the following powershell script that should be executed after…