We are a Sophos XG 750 customer, we utilize Sophos Connect as our VPN for offsite connections. We have a partner who is trying to connect using the client, and they are getting an error. Everything seems to be the same except they are a business and we…

Hello, I have read some forums about this issue but I have not been able to replicate the issue. I have also checked the KIL list. I tried changing the networks, PC restarts, logging in with a different user. The SSL VPN connection profile rarely…

Hi, We are experiencing an issue with certain Sophos connect clients on windows 11, most of the windows 11 machine work fine , except for 2 or 3 random machines. When connecting the sophos connect client, it does not show connected , only the connect…

Nach dem Einsatz des neuen SSL-VPN-Clients auf einem Kundengerät kommt es zu Problemen bei der Übertragung von Zeichen mittels Barcode-Scanner auf einem Terminalserver. Beim Einscannen werden die Zeichen/Ziffern zwar richtig erkannt und in die entsprechenden…

My internet explorer 11 is in version LOG: MSI (c) (58:14) [02:24:17:400]: PROPERTY CHANGE: Adding IEVERSION property. Its value is '11.789.19041.0'.

Hello! So we recently did our cut over from our old firewalls to our new Sophos firewalls. Currently seeing an issue with a laptop that initially said "Service Unavailable" So I went into the services and saw that the Sophos Connect service wasn't enabled…

Scenario is as follows: Sophos Firewall Version: 19.5.2, XGS 6500 Sophos Connect Client Version: 2.2.90.1104, Windows 10 22H2 Sophos Firewall is configured for SSL VPN and IPsec VPN. User adds .pro file in Sophos Connect. User is prompted…

Today a Mac User had a SSL VPN connection and was authenticated with CAA client authentication agent against XG firewall 19.5.2. During work, the user authentication dropped - due to timeout, according to access_server logfile. The SSL VPN connection…

We download the new Sophos connect client from user portal. And uninstall old client and install the new one. Plus I contacted both ISP and they conf irmed no ports are blocked!?

Hi, our Windows 10 users use Connect Client 2.2.90 with the infamous .pro file to tonnect to XG 19.5.2 Firewall with SSL VPN TCP and access internal resources. The SSL VPN clients use the XG firewall as DNS resolver. The XG uses DNS forward rule for…

Hello, I suddenly facing a problem of connecting with SSL VPN. Can you please help? Below is the log from Sophos Connect Client 2023-08-03 20:39:34 WARNING: Compression for receiving enabled. Compression has been used in the past to break encryption…

Sophos gibt keine Anleitung, wie man mehrere SSL VPN Verbindungen für Sophos Connect in Windows ermöglicht. Unter C:\Program Files (x86)\Sophos\Connect\TapDriver\win10amd64 befindet sich jedoch die Anwendung tapinstall.exe zur Erstellung von TAP Adaptern…

Sophos does not provide instructions on how to enable multiple SSL VPN connections simultaneously for Sophos Connect in Windows. However, I think I would need multiple TAP adapters for this as described here: Sophos UTM: Make simultaneous SSL VPN connections…

We have a user that is complaining repeatedly about disconnecting SSL VPN (TCP) with Connect Client 2.2.90 SFOS is 19.5.2 I assume his ISP uses IPv4 sharing / DS-Lite. Nevertheless, when he connects, he is connecting with an IPv4 address and that…

Hello Experts, I would need to change the subnet that is used for remote SSL and wondering what would be the best approach... Trying to find out whether: is it required to reinstall Sophos VPN client/ Sophos connect after this change? if so…

Good day When trying to connect SOPHOS connect , shows error message , DNS resolution for gateway

Hello Sophos users, we can´t install Sophos Connect Version 2.2.90 on a system with Mac (M2 Chips) using Parallels as virtuell windows system. System type: 64-bit operating system, ARM-based processor However, an error message (installation failed…

Hello all. Our company is considering moving to smartcard authentication to converge three different badges we carry for identification. We have a small contingent of workers who currently VPN in using SSL VPN. I have been trying to find any documentation…

Hello, One of my staff working in my company, using a MAC computer, gets the "File Import Error" error when connecting to VPN, the same config file is processed on the device with the windows operating system and it works smoothly, I expect your support…

Servus, haben in der Firma eine neue VPN Konfiguration erstellt, die ich nun ausrollen wollte. Bei 99% der Leute funktioniert es Problemlos. Leider ist es bis jetzt 2 mal vorgekommen das das hier passiert ist: (die Anwendung (V: 2.2.90) ist eingefroren…

Hi Team, When a user try to connect the Sophos Connect it is prompting for a 365 password reset , Does any one knows why does it pop up We have sync thing between Sophos XG and 365 , The sync was done few months back and this promt started yesterday…

Moin, wenn ich bei einem User das Profil aus dem Userportal unsere Firewall importiere, verschwindet das Profil nach ein paar Minuten aus dem Programm. Nur wenn ich die Verbindung danach sofort aufbaue und auch benutze ( etwas mehr als eine Stunde…

Ich habe ein komisches Phänomen. Die Benutzer erstellen eine SSL VPN Verbindung mit Sophos Connect (2.2.75 und höher) und verbinden sich danach auf den RDS Terminalserver (full qualified domain name). Beim ersten Verbindungsversuch schlägt die RDP Verbindung…

- XGS with SSL VPN activated on LAN zone (or any other zone) that has interfaces with no IP address (LAG, DHCP...) ends with remote entries in SSL VPN configuration file where the IP is missing - the connect client does not check it and interpreting the…

Hello. Regarding to this thread I create a new one because it is closed already. We have massive problems with special characters in passwords using Sophos Connect Client. One year after the other users reported problems with special characters…