• Possibility to trace back for older avdb signatures

    Kumar Bavandla
    Kumar Bavandla
    Big thanks for the answers to my queries in the suitable product for scanning files, folders on RHEL with no internet connectivity - Discussions - Sophos Central - Sophos Community ticket. I have two follow up questions and I prefer to ask in a separate…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Unable to download endpoint installer from Sophos central

    CarlosLS
    CarlosLS
    I am trying to download an endpoint installer from sophos central, but after I click on Download Complete Windows Installer the download does not start and the page returns to the dashboard. Is there any other way to download the installer? if not…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • sophos endpoint defense software exchange 2016

    Sebastian Mair
    Sebastian Mair
    hi, since friday we have high cpu with the sophos endpoint defense software process. windows server 2016 sophos central server core version: 2024.2.2.1 after disabling all the features the cpu is back to normal.. any ideas?
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Link to how to article from generic article

    DavidSain
    DavidSain
    This article about Sophos Switch stacking is great. https://support.sophos.com/support/s/article/KBA-000009707?language=en_US However it doesn't tell us HOW to make this happen, nor does it link to such an article. From what I hear switch stacking is…
    • 3 months ago
    • Product Documentation Feedback
    • Feedback
  • Sophos Mobile Setup Outlook (Exchange Online) on managed iOS devices

    TomTom2024
    TomTom2024
    Hello dear Sophos team, We use Sophos Mobile and also manage our iOS devices with it. Now we want to migrate our Exchange Server to Exchange Online (M365). As an MFA solution, we have installed Cisco Duo Mobile in our new Microsoft tenant instead…
    • 4 months ago
    • Sophos Mobile
    • Discussions
  • Alarm Naming Proposal for HMPA

    ong! L
    ong! L
    I recently discovered that HMPA blocking certain malicious behaviors can already trigger a Cleanup, and I have a suggestion to change the HMPA blocking prompts to be more aptly named based on the MITRE ATT&CK architecture, as in the behavioral defense…
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • RE: Blocking Controlled Items Prompts for Problems

    ong! L
    ong! L
    One more question, how to customize the tamper protection password?
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Blocking Controlled Items Prompts for Problems

    ong! L
    ong! L
    Currently, there is no pop-up alert for blocking controlled items. Will the next version add a switch for this alert, just like the alert for found viruses?
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Lockdown eclusion for one specifig *.exe

    NXKI
    NXKI
    Hello all, I need help with something I struggle for some weeks now. Sophos is currently blocking some users action with a lockdown event for a program we use. I whitelisted the detected lockdown event from the event log (Exclude this Detection…
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Debugging in Lazarus/fpc is slowed down by HitmanPro.Alert service

    Domenico Mammola
    Domenico Mammola
    Hello, starting from today (27/08/2024) debugging in Lazarus ( https://www.lazarus-ide.org/ ) with Free Pascal Compiler ( https://www.freepascal.org/ ) as backend is getting tremendously slow. If I disable the HitmanPro.Alert service everything runs…
    • Answered
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Where can I download Intercept X Advanced? And how to authorize a license to user?

    Sam Wu
    Sam Wu
    Hello, Where can I download Intercept X Advanced?And how to authorize a license to user?
    • Answered
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Microsoft Skype high cpu usage with Sophos Endpoint

    MysteriousDT
    MysteriousDT
    Hi! I noticed (about since 2 weeks) Microsoft Skype running in background, periodicly causes high CPU usage with Sophos Endpoint ( Sophos File Scanner Process ). Is there any other people here who experienced this?
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Is there a technical specification for Malicious behavior protection?

    ong! L
    ong! L
    So far I can only find the name of its behavior separation, but I can't find any description of this technology https://docs.sophos.com/central/customer/help/zh-tw/ManageYourProducts/LogsReports/Logs/Events/MaliciousBehaviorTypes/index.html
    • 3 months ago
    • Sophos Endpoint
    • Discussions
  • Device has been detected as a duplicate device

    urjitha lakshmi
    urjitha lakshmi
    We have been receiving alerts indicating that a device has been detected as a duplicate. We would like to understand the cause of this duplication in Sophos, especially since the device has the same ID and user associated with it. Additionally, could…
    • 3 months ago
    • Sophos Central
    • Discussions
  • Sophos Central + YARA

    Mansoor Ahmad
    Mansoor Ahmad
    As residents of Saudi Arabia, SAMA provides us with YARA rules for threat detection. How can we effectively create and implement our own query within Sophos Central to scan for these YARA rules? What are the best practices and challenges associated…
    • 3 months ago
    • Sophos Central
    • Discussions
  • suitable product for scanning files, folders on RHEL with no internet connectivity

    Kumar Bavandla
    Kumar Bavandla
    Hello We are looking for a suitable Sophos product for our usecase. Have gone through the documentation, however would like to confirm below: Usecase: a. System is RHEL7.9 and RHEL9 b. Looking for an on demand scan capability to scan files/folder…
    • Answered
    • 3 months ago
    • Sophos Central
    • Discussions
  • Are you not going to update your machine learning engine?

    ong! L
    ong! L
    https://docs.sophos.com/releasenotes/index.html?productGroupID=esg&productID=sesc_interceptx&versionID=allVersions The last update was in 2021, what are you doing?
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner high CPU usage after Computer off for several hours

    LHerzog
    LHerzog
    I have noticed my own computer (a quite fast machine, a HP Elitebook with i7 Gen13, 16GB RAM, Gen4 NVME SSD) feeling terribly slow when turning it on in the morning after being off for more than 10h. Program starts and reaction time is very sluggy for…
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner is using around 80% of RAM

    Akito Galicia
    Akito Galicia
    sdu-feedback.sophos.com/.../8411bb8c-c089-47fa-a58a-761c3367caa5_2024-08-21-00-29-40.zip
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • MacOS Sophos updates failing - you don’t have permission to access “CID”

    LHerzog
    LHerzog
    We have an increasing number of devices that are outdating. While we cannot really see issues on the endpoints, and Central shows most of the Macs as nice and green, deeper in the Central logs we see a bunch of strange update errors like: Low,"2024…
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • Unable to register new devices

    jdobiash
    jdobiash
    Starting today around noon (Pacific time) we stopped being able to setup new workstations in Sophos Central. The logs (on multiple machines) show this: 2024-08-19T22:39:44.0627204Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra…
    • Answered
    • 4 months ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint UI not installing

    Ibrahim Shaihan
    Ibrahim Shaihan
    Hi i got this error while trying to install sophos agent.
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • macOS - Sophos Endpoint Protection - Real-time protection deactivated

    Patrice Großkreuz
    Patrice Großkreuz
    Hello, I have a Macbook Pro (2019 Intel) with macOS 14.6.1 (Build23G93) with Sophos Endpoint 2024.2.0.35 in Sophos Central. On this endpoint, real-time protection is deactivated from time to time, without any influences. So far, a scan or an update…
    • 4 months ago
    • Sophos Endpoint
    • Discussions
  • Sudden Increase in False Positives from Sophos Central — Need Immediate Assistance

    Anas Rez
    Anas Rez
    Recently, I've noticed a troubling increase in false positives from Sophos Central that are impacting our workflow significantly. Legitimate files and applications are being flagged as threats, causing unnecessary disruptions and delays. This issue seems…
    • 4 months ago
    • Sophos Central
    • Discussions
  • Requested trial but no MacOS installers

    Jimmy Huijbrechts
    Jimmy Huijbrechts
    I requested a trial to Sophos Central to try it out on all our macbooks before deciding on a purchase, now I am logged in to central but do not see the macos installer, only the windows ones. Since we only have literally 1 Windows machine, this is of…
    • Answered
    • 4 months ago
    • Sophos Endpoint
    • Discussions
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