• Missing detections

    Jonas Stadler
    Jonas Stadler
    Hello everyone, are there currently any problems with the detection page? The last detection I am seeing now is from yesterday 1 PM. Usually i see a lot of 4625 (failed logins) in the morning. Best regards, Jonas
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Endpoint migration via API between two tenants last too long - Pending 24h

    Nikola Djurdjevic1
    Nikola Djurdjevic1
    Hi all, I'm migrating endpoint from one tenant to another using migration API. I have started Receiving Task and started Migration Job. I have got info on source tenant " Send endpoints to another tenant " and i have got info on target tenant "Allow…
    • 5 months ago
    • Sophos Central
    • Discussions
  • sophos ransomware / malware attack lab

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, It's possible to test lab and can capture fo ransomware / malware attack ? Thanks you all.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Adding exceptions to Peripheral Control policy

    Roman Blaszkowski
    Roman Blaszkowski
    Hi, School I'm working at has decided that all removable USB Memory sticks are to be banned and restricted only to specific departments. It's all well and good, but there will be an influx of new devices, that would have to be added as exceptions and…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • iOS User Enrollment isn't fully working

    Christian Kämper
    Christian Kämper
    Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…
    • Answered
    • 6 months ago
    • Sophos Mobile
    • Discussions
  • Install Sophos endpoint on devices with multiple NIC/IPs

    CarlosLS
    CarlosLS
    Hi, I need to install Sophos endpoint on some computers with a particular situation, description below: These computers have 2 or 3 IP addresses, each belonging to a different network. They are shared between employees from different companies,…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central not showing any products and login problems - reload may fix it

    LHerzog
    LHerzog
    I have noticed this in Firefox quite a few times in the past. I log in to Central, after successful MFA I may see the username / passwort prompt again. If I simply reload the page at that stage, I'll see the dashboard. Second issue: after login, I…
    • 6 months ago
    • Sophos Central
    • Discussions
  • Device shown as non-compliant - mandatory Apple apps not recognized

    kael
    kael
    Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…
    • Answered
    • 6 months ago
    • Sophos Mobile
    • Discussions
  • How to safely operate a developer-friendly loose policy?

    Yohei Ikata
    Yohei Ikata
    What is your company's policy regarding the operation of endpoint protection for software developers? I like Sophos Endpoint Protection, but the software developer environment is a headache. Our anti-threat policy has been so badly written that exceptions…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Mobile Phone doesn't react

    David Nießner
    David Nießner
    What can we do here, the Phone doesn't react, we can not do anything.
    • Answered
    • 6 months ago
    • Sophos Mobile
    • Discussions
  • Peripheral Control policy "Block Bridged Wireless" adapter remains disabled

    AndyR
    AndyR
    Hi, We use the Endpoint Peripheral Control policy Blocked Bridged to disabled the WiFi Adapter when a wired connection is available. We're a highly mobile workforce and staff will work via wired connection when in office and on WiFi typically when working…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Authentication failed. Please check your credentials and try again.

    Jimmie Geoffrey Gondwe
    Jimmie Geoffrey Gondwe
    Im unable to login to sophos central using my registered email jimmie.gondwe@ndc.go.tz , I want to activate my licenses
    • 6 months ago
    • Sophos Central
    • Discussions
  • Intercept X for Mobile Apple iPhone

    Mobilo_146
    Mobilo_146
    Hello I have a question about Intercept X for Mobile or Mobile Threat Defense. When using Apple iPhone, is the web and URL filter and the control of unsafe downloads and links in real time also available in the free version of Intercept X for Mobile…
    • 6 months ago
    • Sophos Mobile
    • Discussions
  • Option to start a Full-Scan for new clients?

    dirkkotte
    dirkkotte
    Customer requests a full/deep scan for all new added endpoint-/MDR-Clients. Does this option exist?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • about relay and cache server

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I setup one WindowServer for cache and relay server. Now i plan to install my one of linux server for Sophos EP and this server is offline. So how can I check from my sophos central for this offline server status ? It can check it from my relay&cache…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Account Control

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi, I have super admin access for sophos central and partner portal but I cannot see any old user delete function. If anyone know could you please guide to me.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Application Whitelisting (Allowlisting) for endpoints

    Andre Soares
    Andre Soares
    Hey guys It is possible to create the following rule in the endpoints: if it's not expressly permitted, it's not allowed. Something similar to the lockdown for servers. Thanks André Soares
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • some users disappeared from Sophos central

    Jehad Alamin
    Jehad Alamin
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Issue with Endpoint Migration via API between two tenants

    Ellis Donnelly
    Ellis Donnelly
    Hi, I am trying to migrate an endpoint from one tenant to another, each request I have sent sits pending then fails after a few minutes. on the sending Tenant I am getting 'reason': 'Error (400)' On the receiving Tenant I am getting 'reason': 'Endpoint…
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Protect network traffic blocks EWS service URL from within a program

    Jonas Havemann TimberTec GmbH
    Jonas Havemann TimberTec GmbH
    Hello, we have a problem with the feature “Protect network traffic”. We are using a terminal server, on which employees work with a program that uses EWS to send mails. We now have the problem that Sophos blocks the automatic login process via the…
    • 6 months ago
    • Sophos Central
    • Discussions
  • MacOS and Windows policies missing in Sophos Mobile

    mtei
    mtei
    Hello, We currently have a strange problem. The Super Admin user does not have the option to create policies for MacOS or Windows in Sophos Central Mobile. However, another user in the admin role can. For example, the option for setup policies is also…
    • 6 months ago
    • Sophos Mobile
    • Discussions
  • Volume Shadow Copy KB article conflict?

    Nicholas P
    Nicholas P
    Hi, these two articles seem to have conflicting information and I wondered if one perhaps requires a clarification? The first details VSS and how to remediate if malware is detected: https://support.sophos.com/support/s/article/KB-000037996?language…
    • 6 months ago
    • Product Documentation Feedback
    • Feedback
  • Sophos Central - Dashboard Show Alerts

    Philipp Fritz
    Philipp Fritz
    Hi, I want to know if there is a possibility to Customize the Centrals Dashboard. Maybe similar when I launch a customer and can switch between different widgets?
    • Answered
    • 6 months ago
    • Sophos Central
    • Discussions
  • Some Sophos services are not running/missing

    Jehad Alamin
    Jehad Alamin
    Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • macOS not communicating with Mobile Manager

    Antony Rappai
    Antony Rappai
    I've installed the mobile manager profile on macOS, and after successful enrollment, I attempt to refresh it. However, the task keeps failing on both my home and office networks. I don't think it's a network issue because the initial enrollment was successful…
    • 7 months ago
    • Sophos Mobile
    • Discussions
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