• Password reset error

    UJay
    UJay
    Hi I am trying to login to Sophos Central to deploy my new XGS-118. However, my password for Sophos Central has misplaced and i tried to use the rest password option but i keep on getting an error message saying "Authentication Failed. Please Check…
    • 3 days ago
    • Sophos Central
    • Discussions
  • Memory_1b (mem/xworm-a) Detected. Any Idea what might be the cause?

    Jimmy Mabedi
    Jimmy Mabedi
    Several computers have the alert 'Memory_1b (mem/xworm-a)'. It Says Manual malware cleanup required: 'Memory_1b (mem/xworm-a)' at 'c:\Program Files\Sophos\Sophos UI\Sophos UI.exe'. The following are the details of the alerts. Detection type: Behavioral…
    • Answered
    • 25 days ago
    • Sophos Endpoint
    • Discussions
  • Shorter Sophos Central licence names in customer dashboard

    David Korel
    David Korel
    I think it would be nicer to have much shorter license names in Sophos Central. E.g instead of "Central Managed Detection and Response Complete" somethink more like "MDR with Intercept X".
    • 28 days ago
    • Sophos Central
    • Discussions
  • low reputation app

    tan79
    tan79
    Hello, I already sent the sample file several times, but never get any feedback. my app remains low reputation. Please check this case. Thank you.
    • 28 days ago
    • Sophos Endpoint
    • Discussions
  • Easily switch between companies/customers in Sophos Central?

    Andrej Pirman
    Andrej Pirman
    Hi, I manage many end-customers. Some have only XGS firewalls, others have XGS + InterceptX. I find it very time consuming switching among them, from one Sophos Central to the other. And many times when I close Sophos Central Dashboadr of one customer…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Using Heartbeat with Sophos Central Wireless not possible

    mbach
    mbach
    Hello everyone, For months now, I, along with Sophos Support, have been trying to solve the following problem. We want to use Sophos Wireless in combination with Sophos Mobile and Sophos XDR (or the Sophos Mobile App with Heartbeat) as advertised…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Prevent malicious network traffic with packet inspection (IPS) with Microsoft Global Acces

    Shay Hanya
    Shay Hanya
    Hi When I enable the "Prevent malicious network traffic with packet inspection (IPS)", the Microsoft Global Acces stop working (microsoft ztna). Anyone knows why? Shay
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • HTTP ERROR 401 When Accessing Partner Dashboard in Sophos Central

    TJam
    TJam
    I'm encountering an issue with Sophos Central where, after logging in during the morning, I receive an HTTP ERROR 401 when trying to access the Partner Dashboard later in the afternoon. The error message states: “This page isn’t working. If the problem…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint Agent blocks GIMP 3.0 RC1

    Noneof Yourbusiness
    Noneof Yourbusiness
    I wanted to test GIMP 3.0 RC1 but Sophos always blocks the start It then shows: averted harmful behaviour 'Lockdown' Gimp installer link: download.gimp.org/.../gimp-3.0.0-RC1-setup.exe
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • intercept X Adv Agent does support or not

    Pradeep M
    Pradeep M
    Dear Team, Could you please help clarify whether the Sophos Intercept X Advanced agent supports Windows 7 and Windows Server 2012?
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Central Dashboard expected after click on Sophos logo, not MDR Dashboard

    LHerzog
    LHerzog
    Is it expected, that the MDR dashboard loads instead of the Central main dashboard, when you click on the Sophos Logo top left side? I always find it confusing because I expect Central Overview:
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • How to interpret Event::Endpoint::CorePuaClean - manual cleanup needed or not?

    Robert_Smith
    Robert_Smith
    would like to understand when manual cleanup is needed via API events/alerts alone this field in API events/alerts I am not clear on: Event::Endpoint::CorePuaClean 'result' API RESULT UNDERSTOOD: {"items":[{"descriptor":"C:\\Users\\SOMEUSERNAME…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • MDR Appliance

    GUARDIAN SOC
    GUARDIAN SOC
    We have an MDR virtual appliance deployed. We are looking at installing physical MDR "mini-servers" at other sites. We haven't been able to find any information related to this. Is this an option? Any related advice or best practices for deploying these…
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Central support on Arch Linux

    Warren Bondoc
    Warren Bondoc
    Does Sophos Central Endpoint/Server support Arch Linux platform? Thanks!
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Unable to login my Central Sophos Account.

    Umair Latif
    Umair Latif
    Hi Support, I am unable to log in to my Sophos central account, my username and Password are correct but after entering the web portal ask verification code. Unfortunately, I never received this code in my email. Secondly, when I tried to change the…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Deploy Intercept X and get rid of other endpoint solutions in AD domain

    Andrej Pirman
    Andrej Pirman
    Hi, I am considering to replace existing Endpoint Security products (Webroot, ESET and Panda) with Sophos Intercept X on a dozen of customers. They all run Windows AD environment, most of clients are desktops in local domain. Is there any reliable automtion…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Version

    DavidGorman
    DavidGorman
    Hi all, How can I check the version of Sophos Intercept X installed on the devices? E.g. how can I check this information. The device tab just tells me if they are up to date, but not the actual version Core Agent: 2024.2.4.1.0 Sophos Intercept…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Mal/EncPk-AQQ - Malware alert

    Raza Mirza
    Raza Mirza
    Hi, in our environment there are alerts raised about Mal/EncPk-AQQ related to googleupate.exe & updater.exe (version 132.0.6806.0) as Malware, when searched about the Mal/EncPk-AQQ there is no information in sophos forum, request you to kindly advise…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • AD Sync Utility stops on the step "Sending data to Sophos Central to determine changes that would be applied

    Shawn Adams
    Shawn Adams
    Clicking on Validate Credentials shows "Credentials are Correct" And the XG Firewall shows no traffic being blocked. Tried it with and without Proxy... no difference it always stops at the same step. Its worked fine for years, is the api down?
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Early Access Programs Endpoint Disappeared

    Jeffrey S
    Jeffrey S
    Hi, All my endpoints registered from my Sophos Central account. When I logged into my central account I'm no longer able to see any of my Endpoint options. I was under the Early Access Programs for Endpoint and all my serial keys keys have vanished…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Central search option last user option not working

    SatyabrataB
    SatyabrataB
    Hi, After the Sophos Central update, searching by username is not working. Kindly address this issue. path details: https://central.sophos.com/manage/overview/devices-list its showing search by device name operating system and ip address…
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Unable to search by group

    CarlosLS
    CarlosLS
    I used to search computers by writing the group name in the searchbar in the computers tab, but in the new computers and servers tab it does not work. Is there a way to still search by group? We have thousands of endpoints and I only manage some departments…
    • Answered
    • 1 month ago
    • Sophos Central
    • Discussions
  • Sophos Endpoint Protection no Full Disk Access even after deploying configuration profiles

    IT MEAP
    IT MEAP
    Hey, I've been trying to grant Sophos Endpoint Protection full disk access via a configuration profile in multiple ways. I tried: Using the profiles provided by Sophos, Creating my own profiles using an older tutorial from Sophos ( Sophos Community…
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • SURF- SELF HELP TOOL

    Ahmed Khalil Abidi
    Ahmed Khalil Abidi
    The SURF tool is still available to download or use for partners?
    • Answered
    • 1 month ago
    • Sophos Endpoint
    • Discussions
  • Hi all, Its possible to block C-Pin Thunderbolt port from sophos firewall

    Gopinath M
    Gopinath M
    Shophos endpoint agent can block C-Pin Thunderbolt port option lik USB port block
    • Answered
    • 20 days ago
    • Sophos Endpoint
    • Discussions
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