• login to Central randomly slow or timing out

    LHerzog
    LHerzog
    Today there is something like DNS or Loadbalancing issue when connecting to Sophos Central. If you managed to get logged in, central performs fine. But the login page is sometimes not loading. even blank, white page: an other try and it loads…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Slow Partner Central Login (5 to 15 min)

    John Parker1
    John Parker1
    Hi All, We are experiencing an issue where we are unable to get into the Partner Portal - Managed Sophos Central in a timely manner. It stalls in bringing up the 2FA page and it can be anywhere from 2 to 15 min with the longer times timing out and…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central Firewall Backups

    ll-ben
    ll-ben
    Hello everyone, During the partner roadshow in Hockenheim, I vaguely remember that it was mentioned in some presentation that there is a way to check/monitor whether firewalls are properly sending their backups to Sophos Central. When I look at the…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Is Sophos Central down?

    Rob Deal
    Rob Deal
    Unable to login to Manage Sophos Central - Get a blank screen with the spinning circle of dots.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Can't reset my password, Called support and they sent me here

    NeilH
    NeilH
    A few months ago I was testing a sophos xg firewall and created an account. I recently noticed I was getting a lot of heartbeat notification emails from sophos in my spam folder. I tried to log into my account to disable those and found that I couldn…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • AD Sync on a message relay server

    Harald Bilke
    Harald Bilke
    Ave collegae, is it possible to install / run the central ad sync service on the same instance of an updatecache / message relay server? salutans Harry
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Very Poor Support

    Cameron Denmon
    Cameron Denmon
    We continue to experience VERY poor support. Techs seem unable to review the ticket and notes before asking questions already answered. We've yet to have an experience with Support where our issue is addressed by someone able to solve the issue. Opened…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • migrate endpoints to new sub state

    gerardo josic rodriguez paredes
    gerardo josic rodriguez paredes
    Good morning community, I have about 300 protection endpoints under my Sophos Central Console and I need to migrate them to a new sub-state where my other Sophos products are. Is there any tool that facilitates this work or some way to do it? Thank…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Add site to Website Management via API

    UTMaddict
    UTMaddict
    Hello, is it possible to add a website to the Global Settings / Website Management via API? Can't find anything via googling. Regards UTMaddict
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Migration to Sophos Central - Groups

    stormtrooper
    stormtrooper
    I am using the migration wizard to move to Sophos Central and have synced the required AD Groups. Groups are syncing without issues, I have selected to sync OU's only. In the wizard you can see the group/location of the device and the corresponding group…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Cant login to sophos central

    Fredrik Wisdal
    Fredrik Wisdal
    Hi, I have just started with Sophos firewall. I have made a Sophos central account, but I can’t login to it. I have tried to reset the password and I can’t do that either. I have tryied in "incognito/private" browser window and it is still the same…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • MFA Problem

    Edryan John Dequilla
    Edryan John Dequilla
    Good afternoon, I cant recieve SMS PIN when I attempt to login my Sophos Central account.
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Active Notifcation for non-rebooted clients possible?

    Jan Philipp Lemmer
    Jan Philipp Lemmer
    Hello together, we have a requirement in the company that our employees clients have to reboot regularly for updates, etc. Is there a way to be actively notified by Sophos (Endpoint) if, for example, a client has not been rebooted for more than…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • https://central.sophos.com/manage/ Blank White Empty screen

    Mirco Muffato
    Mirco Muffato
    Hi logging into a subestate I receive a blank screen. It happen on Edge, Chrome, Opera, with or without a guest app account. It happen on my pc with or without vpn up. This is the raw html: <!doctype html> …
    • over 1 year ago
    • Sophos Central
    • Discussions
  • How to log into Sophos Central directly?

    Tino Korth | DrehPunkt GmbH
    Tino Korth | DrehPunkt GmbH
    Hello Community, we're a very new SOPHOS partner and are discovering the SOPHOS world. :-) If I want to log into SOPHOS Central I have to log into https://partners.sophos.com and use the link "MANAGE SOPHOS CENTRAL". If I try to log into https…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Change Super Admin email address

    Toniz
    Toniz
    Hello, a Superadmin user got married (i don't know what he was thinking) and now has a new email address. How can I change the email? Is it possible or should I create a new user and delete the old one? Thank you
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central has a problem with interface language

    ong! L
    ong! L
    I choose traditional Chinese as the default language of Central, but every time I log in again, English is displayed, and it will return to normal only after re-selection
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Devices>Summary "global.products.undefinded - undefined"

    LHerzog
    LHerzog
    When you are in Central in Devices and select a random client computer, either MAC or Windows then you are in the summary tab when you click the summary tab again, you will see this shortly: This is only happening on client computers, not servers…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • central not working for me just now 1025 BST 13th april

    Mark Spencer-Smith1
    Mark Spencer-Smith1
    just me?
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Sophos Central with AD FS Metadata URL

    Peter Riederer
    Peter Riederer
    Hello, we added our AD FS IdP to Sophos Central. But now i need the infos from sophos central to add a relaying party trust to our ADFS Server. Where do i get the metadata URL Information, there is only the callback url listed. Any help would be…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • [HIGH] Alert for Sophos Central [WRET CORP]: A malware outbreak was detected (False Positive)

    Marvin Mathieu
    Marvin Mathieu
    Apr 10, 2023 12:25 PM 'https://142.251.16.132/' blocked due to category 'Advertisements & Pop-Ups' What happened: We made more than 100 detections in 24 hours. Where it happened: WRET1675 A couple of weeks ago I made a change to allow…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Changing account email address in Sophos Central

    TienVuong
    TienVuong
    Please help us changing account email form quangvt@tombow-tma.com.vn to tma@tombow-tma.com.vn Becuse old email had problem and can not login. Thank you.
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Scan for Sophos Connect 2.1 in S.Central

    Jacob Holman
    Jacob Holman
    Is there a way to scan all devices and display which ones are still using the Sophos Connect v2.1 and below in Sophos Central?
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Remote Deployment with NinjaRMM Failure to Download

    Christopher Miller
    Christopher Miller
    I have an open case with Sophos but so far no one has been able to help so I was hoping the community might be able to. I am trying to deploy Sophos with NinjaRMM using Sophos' provided guide. This is the error I am getting below. I confirmed that Windows…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • You have exceeded the maximum number of allowed tries. Your account has been locked for the next 30 minutes

    Suwat User
    Suwat User
    • over 1 year ago
    • Sophos Central
    • Discussions
<>