• Migrate to new tenant

    Lanky Doodle
    Lanky Doodle
    Hi, For compliance reasons we had to migrate to a new tenant (data locations). The tenant is all setup and ready to go. We have a LOT of configuration AND devices to port over - what is the quickest way of doing this? I can see there is an 'Endpoint…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Add trial license of XDR and go back to basic

    Luc_GLLM
    Luc_GLLM
    Hi all, I currently have InterceptX Advanced licenses. I wanted to do the trial of the XDR version to understand its effectiveness, but at the end of the trial I necessarily have to go back to the purchased Advanced version because eventually the XDR…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • My Sophos Intercept License has expired yesterday.

    Amjad Abuaysheh
    Amjad Abuaysheh
    Dears, Our Sophos Intercepts license has expired yesterday and we're on the process of renewing it. Is there any chance we can extend it for a few days before we officially renew it? Thanks!
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Problem logging on for over a month

    Andy Neal
    Andy Neal
    Hi, Over the last month 9/10 times I have been unable to log on - I am getting the following error, please can you help? 403 - Forbidden The server can be reached, but the server declined to allow the requested access. After the mfa auth, this is…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Login Fail

    interface
    interface
    I have register and try to login but fail I say password forget i get code enter and new password also fail. What is here the problem?
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Intercept X

    Victoria Ree
    Victoria Ree
    Hi guys, I'm unable to download and install Intercept X using NFR licenses. what could be the problem
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • 100k export limit

    SI Braveo
    SI Braveo
    Hi, everyone. I'm trying to export the results of a firewall web usage report that I created on Sophos Central. I need to export to a CSV file, the last 24 hours of events. But, when selecting that timeframe, the resulting file doesn't contain all the…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • What information is being sent to Sophos Central?

    Moris Vrachovski
    Moris Vrachovski
    Hello, We are planning to install Sophos Protection on some servers and they will be managed through Sophos Central. Now Sophos Central is cloud based and we are worried about what is being stored in the cloud. What data is being sent to the cloud…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Installing Sophos protection error

    Moris Vrachovski
    Moris Vrachovski
    Hello, We have Sophos central installed so we went ahead to download Sophos protection from the sophos central portal. I tried running the installer as admin and got the error "License is not valid. You are not licensed to install any products provided…
    • Answered
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Syslogs for Cisco Firepower/Meraki

    Martyn Umpleby
    Martyn Umpleby
    Hello, I'm not seeing any syslogs being collected correctly please advise? I’m not seeing logs from Cisco Firepower? Any logs coming into the Syslog from Meraki are being filtered, is this by design? SELECT sensor_type Integration_Category…
    • over 1 year ago
    • Sophos Central
    • Discussions
  • Power Dashboards for Sophos Central

    richa chada
    richa chada
    I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Mail alert Virus detection

    LHerzog
    LHerzog
    Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to Backup Recovery Keys

    Nikola
    Nikola
    HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Bug with Email Security SSP and Central Admin Console sessions

    Robert Whitehead
    Robert Whitehead
    Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • How to delete multiple inactive users from Sophos Central?

    Akki Chawla
    Akki Chawla
    Trying to figure out how multiple users can be deleted that inactive for a long time from Sophos Central. In inactive users, there's no option to click multiple users.
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Central Seems to be Down in New York, USA

    JeffCooper
    JeffCooper
    Hi, Just lost central.sophos.com.
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Intercept X License Subscription

    Hongbo Xia
    Hongbo Xia
    Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…
    • over 2 years ago
    • Sophos Central
    • Discussions
  • No Mobile option in Central

    Kris Jorgensen
    Kris Jorgensen
    Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?
    • over 2 years ago
    • Sophos Central
    • Discussions
  • no se puede descargar adsync

    Ariel Vazquez
    Ariel Vazquez
    No funciona la descarga del adsync en el sophos central
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Is Sophos Central free?? Locked out do to authentication issue after activating Sophos Central Trial account.

    alan weir
    alan weir
    With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Access to Sophos Central admin console

    Zaharan Safwan
    Zaharan Safwan
    Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Role group permission within endpoint protection

    Akira Kato
    Akira Kato
    Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • A bug in CM

    rfcat_vk
    rfcat_vk
    Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Alerts doesn't show time

    Vincent Oomen
    Vincent Oomen
    Hi, When in Sophos Central, looking at the alerts, there are no timestamps shown. However, there is a row with {{$$scope.formatTime($$row.when)}}, which I pressume is the timestamp of the alert. What can be done to solve this, so {{$$scope.formatTime…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
  • Unlink super-admin account from Central account to add it to another Sophos Central account

    Miguel Hernandez4
    Miguel Hernandez4
    Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…
    • Answered
    • over 2 years ago
    • Sophos Central
    • Discussions
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