• Administrator Guide: Sophos Central Application Control using Intercept X Advanced

    Matthew Ritchie
    Matthew Ritchie
    Sophos implements many layers of security, including control policies configurable for your Endpoints protected by Intercept X Advanced. One such control policy that is vital to give attention to is Application Control. The following article is not a…
    • 5 months ago
    • Sophos Endpoint
    • Recommended Reads
  • Ransome ware attacked

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi, I want to test ransome ware attached in client which installed Sophos Endpoint. How can I check it from Sophos Central for this attach notification and How can I put this Ransome ware file to this client for testing.
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Volume Shadow Copy KB article conflict?

    Nicholas P
    Nicholas P
    Hi, these two articles seem to have conflicting information and I wondered if one perhaps requires a clarification? The first details VSS and how to remediate if malware is detected: https://support.sophos.com/support/s/article/KB-000037996?language…
    • 6 months ago
    • Product Documentation Feedback
    • Feedback
  • Advisories should be included in Sophos RSS feed and in Sophos community forums

    salexander
    salexander
    Periodically, Sophos issues advisories regarding their investigations into problems that are of concern to Sophos customers. Paradoxically, despite the concern, these advisories are not published in Sophos RSS and Atom Information feed -- as described…
    • 8 months ago
    • Product Documentation Feedback
    • Feedback
  • Tamper protection clarification needed in KBA

    salexander
    salexander
    In https://support.sophos.com/support/s/article/KB-000034808?language=en_US , In the "On the installed Sophos Agent on a Windows device" section, there is a note that "Sophos Central will automatically turn on Tamper Protection after four hours", though…
    • 9 months ago
    • Product Documentation Feedback
    • Feedback
  • PowerShell script to migrate Sophos endpoint protection from current Sophos Central to new Sophos Central

    IsmailJaweed
    IsmailJaweed
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This article describes how to create a PowerShell script…
    • over 1 year ago
    • Sophos Endpoint
    • Recommended Reads
  • Migrate from non-Sophos endpoint protection to Sophos Central endpoint protection.

    IsmailJaweed
    IsmailJaweed
    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Phase 1: Prepare for migration. STEP 1 In this step, you…
    • over 1 year ago
    • Sophos Endpoint
    • Recommended Reads
  • Sophos Protection for Windows: Automate deployment using Ansible

    subrata paul
    subrata paul
    Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This article provides a high-level overview of deploying…
    • over 2 years ago
    • Sophos Endpoint
    • Recommended Reads
  • Sophos Intercept X/Central scans and events

    Silvio
    Silvio
    Hello dear community, I would like to draw your attention to the following facts for the Sophos Intercept X and Sophos Central. Unfortunately, the details of a scan cannot be included in the assessment of the status of a computer. Unfortunately, the…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Endpoint: How to confirm if the Sophos endpoint components are disabled when you switch them off from the Sophos endpoint UI for component isolation

    BenedictSiu
    BenedictSiu
    Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. ______________________________________________________________________________________________________________________________…
    • over 2 years ago
    • Sophos Endpoint
    • Recommended Reads
  • More details on premission level requirements and folder locations for installation and autoupdate.

    John Skadowski1
    John Skadowski1
    I was re-reading thru this kb : Sophos Central Endpoint: Details on the Central Installer logs And noticed somethign that caught my eye regarding Sophos Central Endpoint. If the installation of Sophos Endpoint is system based and not user profile based…
    • over 2 years ago
    • Product Documentation Feedback
    • Feedback
  • macOS Big Sur 11.4 Compatibility Issue with Sophos Endpoint Installer

    Jason Roble
    Jason Roble
    Is the current Sophos Installer for mac OS on the Sophos Central backward compatible with macOS Big Sur 11.4? Our devices with macOS Monterey were installed without issues but when we tried using the same installer to our Macbook that's running on macOS…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Network Threat Protection: Installation fails (solved)

    émeric SOULENQ
    émeric SOULENQ
    hello, we have issue on more than 90 PC when we push last 21h1 and 21h2 update The network thread protection installation fail : C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs 2022-02-15T15:06:30.217Z [11800: 4260] E DLL verification…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Trial license (XDR) instead of licensed version (Advanced)

    fhau
    fhau
    Dear all, I'm trying to set up purchased licenses ("Intercept Advanced"). However, running the local installer automatically selects "Intercept X Advanced with XDR" out from the trial license pool. I understand that licenses are selected based on…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Email Alert Recipients Based on Group

    LynneE
    LynneE
    Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Instaltions fehler Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen.

    DJ_Ken
    DJ_Ken
    Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Server included in EAP unable to update Sophos Agent via Sophos Central

    Matthew Sacco
    Matthew Sacco
    Hi Sophos Community Team, May I know if you have previous issues on the past that servers unable to update the Sophos Agent correctly because the servers enrolled in EAP (Early Access Programs) We file a Sophos support ticket and provide the SDU logs…
    • over 2 years ago
    • Windows Endpoint EAP
    • Feedback & Issues
  • Sophos Intercept X for Windows: Product architecture changes

    Flatf0ot
    Flatf0ot
    For core agents that are not on the 2.20.10 version because they were not enrolled in the EAP, will the new architecture updates still take place starting in February 2022? I feel like I can interpret the KB article two different ways. Only current…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Trouble with google based websites using Firefox

    Josh Rogalski
    Josh Rogalski
    I have a few users who have trouble with any google based website while using Firefox. We suspect this is an issue with a specific setting in InterceptX but we can't pin it down. The site loads sometimes, other times it breaks in the middle of using it…
    • over 2 years ago
    • Windows Endpoint EAP
    • Feedback & Issues
  • Invisible Device

    Davi Tochetto1
    Davi Tochetto1
    Hello Guys, I'm experiencing some issues with computers that have Intercept X intalled and updated, but that don't appear on Sophos Central. I can't remove cause of Tamper Protection and can't add manually to Central. What can i do? Right…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Endpoint: Wonder Series - How to determine if the Web Control policy has reached the managed endpoint devices

    BenedictSiu
    BenedictSiu
    Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. ______________________________________________________________________________________________________________________________…
    • over 3 years ago
    • Sophos Endpoint
    • Recommended Reads
  • WEB CONTROL POLICY

    Nicolas David Mendez Montoya
    Nicolas David Mendez Montoya
    Nicolás: Good Day, I have a question, in the Web Control Policy I have the WhatsApp web allowed but in some cases it does not take the permission and blocks it ERR_SSL_PROTOCOL_ERROR Even if a manual update is done, it does not take the permissions, it…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Nach Core Agent 2.20.4 update wird Word nach öffnen eines Sharepoint Dokuments nicht mehr geschlossen bleibt als Hintergrundtask offen

    WalGab
    WalGab
    Nach dem Core Agent 2.20.4 Update wird Word nicht mehr geschlossen nachdem man ein Sharepoint Dokument öffnet Word bleibt als Hintergrundtask laufen, nach Deinstallation von Sophos Entpoint funktioniert alles normal nach erneuter Installation von Entpoint…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intecept X Endpoint Install through Update Cache Server

    kalzi8964
    kalzi8964
    Hi, I would like to know ,How to install Sophos Central Endpoint Agent(XDR) through Update cache ? In my scenario Internet Access is completely block (Air gap network).I have installed update cache & message relay on one of my server. Then ran…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • File detected as malicious after weeks

    LynneE
    LynneE
    Hi all, Just wondering if anyone can give me some info on what might have happened here: Two users download a .zip email attachment, browse contents and decide that since it is an unexpected attachment from an unknown email, they will just ignore…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
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