We have received Policies from Sophos server, but still C: is not showing in recovery.

When using the Challenge Response wizard from Safeguard Policy Editor 7.00.0.97 Having generated the key from the client I am trying to enter this into the wizard. When entering the last character in the second box the first two boxes (and their contents…

I'm noticing a most recent issue with our SafeGuard environment where newly added members to our AD are assigned an natively encrypted end-point managed by our Management Console. Once they've signed into the machine for the first time, they are not receiving…

Hi Team, We are rolling out safeguard encryption to all the laptops, as part of the project we created inventory script which gathers some information, one of them is check disk errors. Can sophos safeguard client be installed on a machine which has…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

When admins reset an AD password, the client certificate does not update. Therefore the users have to still use the old password. Is there a way to automatically update the client certificate when this situation occurs?

I'm trying to give an account POA on a laptop here, but the account is listed as disabled. The account works fine on computers without SafeGuard installed, but every computer with SafeGuard that I attempt to log in immediately locks up and logs me out…

Will clients running the older version still be managed by the upgraded server? How soon will need to upgrade these clients? We have a number of laptops at remote sites and may not be able to upgrade everything at once. Are there any other caveats with…

I am trying to push out the SafeGuard MSI files using GPOs. I have configured the policies I want and tried linking them to specific OUs or our entire domain and MSIs will not install. I do not see any significant errors in the logs either. I modified…

Hello, I m seeing the above error message on the SQL server that backends our Sophos SafeGuard Enterprise 7.0 installation. I found the following link, but I don't appear to have the scheduler installed (though there is a service for the scheduler that…

With the latest POACFG file it has that the E7450 has to be in AHCI vs RAID for Sata Operation. We are currently deploying 7.00.2.35 but have had 6.01.xx on these same machine with the Sata Operation set to RAID with no noticeable issues. On my E7450…

Hello. A week or so ago we installed Sophos Safeguard Encryption on 5 of our company laptops. Since then, every user has told us that their laptop is now running much much slower. In a couple of instances even locking up completely and requiring a full…

Hi, I'm running Safeguard 7.0 bitlocker on windows 8.1 x64. On devices with only legacy bios everything is fine and I'm prompted to start encryption. But on devices with uefi option it's not working. The OS is installed on mbr not gpt, and…