The customer is currently preparing to activate the SafeGuard license renewal，But Customer feedback What should they do if they forget the Certificate store password and Token PIN? Have you ever encountered a similar problem？How should it be solved…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Hello, I'm curious if anyone knows of a way to mass delete non-reporting hosts in the SafeGuard console to reduce the total license count. As of now I have to delete computer entries individually and it's extremely time consuming. Is there another way…

Hello Everyone, Can anyone tell me where can I download the "SafeGuard Management Center / Local Policy Editor 8.0"? Thanks in well Adv. Best Regards Faisal

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Dear kind users, I feel super dumb asking this question but I can't seem to find how to do this or where it is described. I am evaluating the SafeGuard Encrytpion solution for my company with a trial license and I'm seem to be unable to apply rule…

Hello This is my first installation of safegaurd encryption, i fllow the steps of SGNInstallAdvisor, but after it install the first component, i try to open the managment console to begin the configuration but it won't open !!

I was getting ready to upgrade from v7 to v8 and realized the server I inherited still had the v6 server configuration package installed on Server 2008. Since the management console was on v7 I went in there to the "Configuration Package Tool" and created…

Hi all, I have an issue I hope I can get some assistance with. We are using SafeGuard 8.0. I have one PC that has SafeGuard installed and only has one user, but this PC has something weird going on. The PC always auto logs on SafeGuard. The user is…

Hi I have a safeguard protected computer that has suffered a disk failure. I have installed a new hard disk and reinstalled Windows however when I look in the Safeguard Management Console I can still see the PC listed. How can I safely remove the…

We are currently using Sophos Endpoint Security and Control 10.6 on 6000 machines on one domain. Do I need to consider that when designing a deployment of Safeguard Encryption, or can I ignore the Sophos AV clients? I guess I'm thinking if they could…

I got the error when opening the SG management console that we have inconsistencies in our database. Sophos sent me a link to the KeyTester tool. When I try to run it, it bombs. I get the Windows error Utimaco.SafeGuard.SGNKeyTester has stopped working…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Hello, According to the 4.50 user guide, SGE console does not support anything newer than Windows Server 2003. Unfortunately, Win Server 2003 is out of support and has to be upgraded to Windows Server 2012 R2. Does anyone knows if the the old SGE version…

Hello, I am attempting to test standalone installations. I have Safeguard enterprise 7. The installation and encryption goes smoothly with no issues. However, its the challenge/response that is causing the issue. I have the xml key from the machine…

I am attempting to use the Enterprise standalone installer to install Safeguard on a few laptops that I have that will not be able to touch the SGN Management server (at least at this time). I ran the preinstall, x64 client, and then the standalone config…

Is there an ETA on when Safenet Authentication V9 will be supported by Safeguard Enterprise?

I have a lot of already encrypted FV2 Macs in my environment and many keys are imported to SafeGuard with sgdeadmin. The import process says successful, and the macs say "The system disk is encrypted and a centrally stored recovery key is available…

I have SafeGaurd Enterprise version 7.0 installed on a server with the Management Center and db installed on the same machine. SSL encryption is enabled for IIS communication for HelpDesk and Client/Server comm. We will not be using this product in a…

We would like to submit a feature request for an autoupdate feature for SafeGuard Enterprise clients on both Windows and Mac. If this can't be done, can we get some logic added in that would prevent a user from upgrading their OS if they don't have a…

I'm reading through the Best Practices paper, and I was wondering if it is possible to run the SafeGuard Enterprise Server and Management Center on the same VM? The database will be on a dedicated SQL server VM. Are there any issues with this setup?

One of my users decided she didn't want to return her laptop when she quit. Of course I have disabled her AD account, etc., but I am wondering if there is a way to remotely lock her machine immediately the way it automatically locks after two weeks of…

We are new to SafeGuard and have 4 admins with the admin console installed. When one of them changes their password based on our AD policy, the password is not updated in SafeGuard admin console. It only accepts that last password. How can we update this…