haben wir unser Sophos Mobile Control komplett neu aufgebaut und verwenden nun nahezu ausschließlich Android Geräte explizit das Samsung Galaxy A5 (2017). Nun wollen wir über Android Enterprise im Google Play Store Work Apps genehmigen und einstellen…

Hello, we have a problem on multiple devices. The SMC-App shows an compliance violation. In details is shown that the SMC-App has no locaton permission. After tap on "fix" there is only a notice that we should go to settings > privacy > location…

Hi, this was one of the features i have placed in new ideas many moons ago, happy to see we now have options but i have a question about it, how can you manage date usage? A. there is a policy to disable data usage for managed apps. B. there is…

Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

Good morning Community, does anyone know when the Sophos Mobile Control Server will be released? Best regards

Hi, I have question about how to remove Google account on Sophos Mobile Control enrolled devices. When i go to accounts (Device Settings) and try to remove Google account I get an error message somethig like this "Administrator do not allow to do this…

For the enrollment we are trying to setup the Self Service Portal and were running in to an error when we devine the group-settings under, Settings, Setup, Self Service Portal. Below the chapter (point 5.) in the manual where were stuck at. First of…

Hello everyone, we have some users who are excessively using large folder structures and rules in their outlook. As far as I understand it, you have to "visit" each folder you want to synchronize in the mail app (SSE Android/ Mail iOS). Whis will…

Hello everyone, as far as I have searched, there is no guide how to setup the corporate browser in the Secure Workspace app to gain access to the companys intranet. The only thing I found, was to setup a VPN to enable the corporate browser to access…

Wie kann man die app vor das deinstallieren von normalen Usern schützen?

Hello, I am in the process of converting our device profiles to container policies when it comes to email. All email authentication is certificate based and thus requires no alphanumeric password. When you first start up the secure email app, it prompts…

Hi all, Our internal Exchange crashed this morning and now that it's back up and running Secure Email through Sophos Mobile is not syncing. I've tried to manually sync, have the user un-install and re-install, nothing. Any suggestions?

Currently SMC 7.0 EAS proxy works with "SMC Managed" devices only (Devices that it knows about); by SMC sending the appropriate PowerShell commands to Office 365 cloud to deny/allow EAS functionality on non-compliant/compliant devices accordingly. However…

Sophos Mobile Security 7.1.2457 (18) - Vodafone Smart ultra 6 - Android v.6.0.1 Get the message "A threat or PUA detected" But the app detected is a system file called "Software updates V5.0.4" which seems legit, so I want to white-list it to get…

Hallo zusammen, ich habe eine Problem beim Update der Mobile Control von Version 7.0.10 auf Version 7.1.4. Die Installation läuft bis zur Migration der Datenbank problemlos durch und schlägt dann fehl. Vorherige Updates konnten alle Problemlos abgeschlossen…

The SMC has canned reports but no ability to run them on a schedule for compliance/audit requirements. Do I assume everyone is manually running these reports, or is there plans to include this ability in an upcoming version?

From what i've seen, Android for Work is supported by SMC 7.0. For the life of me i cant find how to link the two. Is there a way to control the android play store for end users through sophos? Because right now we have to manually upload the apk's into…

Hey everyone, we finally had everything running a week ago, unfortunately now we're recieving the above error when trying to push apps to the enrolled devices : InstallApplication Error 'Could not retrieve license for the app with iTunes Store ID…

Hi, Wir verwenden die Samsung Knox-Registrierung (Samsung Mobile Enrollment) zur Bereitstellung von Samsung-Geräten mit dem Sophos Central Mobile Controll. Bei der Einrichtung von Samsung Mobile Enrollment werde ich nach einem MDM Server URI gefragt…

I need to upgrade to SMC 7 but my server is still running 5.0.8. I've found the documentation to upgrade to SMC 6.0. It says that first I must submit a request for an SSL certificate by running the SMC SSL Certificate Wizard. However when I run this,…

Hello! Our company iPhones are reported to us by the system if they don't synchronize with the server since 4 weeks. We can't ask every user to start the SMC app once a month and then trigger the sync manually. The SMC app can trigger this automatically…

Hallo zusammen! Unsere Firmen-iPhones werden vom System an uns gemeldet, wenn diese sich über 4 Wochen nicht mit dem Server synchronisieren. Nun kann man nicht von jedem Mitarbeiter verlangen, dass dieser sich einen Regeltermin macht um daran zu denken…

Hi, We use Samsung Knox enrollment to provision Samsung Devices with the Sophos Mobile Controll App. Is there a way to automatically enroll my provisioned devices? Kind Regards

Hello We have been using AD sync to update our Sophos Central user accounts for a few months now. However over the last week it has been failing to connect. Has something changed on the Ad sync destination? I see there was a new version released…