Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Hello everyone, First I would like to thank you for taking the time to read this. So I've installed SafeGuard for one of my customers in a testing environment. I've installed Management Center and prepared policies. The customer is using a solution…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

I've tried installing Sophos Safe Guard 8.04 for a customer with the help of the following video: https://www.youtube.com/watch?v=sZDWXM5AtbQ I've pretty much followed every step but now when I try to test SGN by entering https://localhost/sgnsrv in…

Hi, I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations: 1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc) 2 - Start the SGN Management Server 3 - Import the license…

Hi all, we need some help with installation of Patch SGN800LockDelayHotfix: Our scenario is: OS: Windows 10 Pro Build 1607 Safeguard Client: Sophos Safeguard Client 8.00.0.251 Sophos SafeGuard Client COnfiguration 8.00.2.16 Sophos SafeGuard…

SGN 8.00.2.16 I followed the KBs to get the scheduled sync tasks working, giving the AD user rights to read the various parts of the domain, write to the database, write to the synclog.csv, etc., and it was all working and my hourly sync jobs were all…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

When migrating my database from 7 to 8 - I receive the following error: Create Box Cloud Storage Definition Msg 2627, Level 14, State 1, Line 12 Violation of UNIQUE KEY constraint 'UC_CLOUD_STORAGE_DEFINITION_NAME'. Cannot insert duplicate key in…

If TPM in enabled after SGN is installed and encrypted the disk, how is the "double logon" issue mitigated? Machine still prompts for "BitLocker" password at boot and Windows logon password to gain access to the OS? Thanks in advance, Jim C…

Hi, we are getting this Message "Sophos SafeGuard Authentication Service is not running, no further action possible!" before logging on into Windows. After we klick okay, we can only logon with Microsoft Credential Provider, not with the SafeGuard one…

I need to run the KeyTester tool on my recently upgraded SGN 8.0 database. Support provided me with Sophos Article 116793, but I am unable to find the article or anywhere where I can download it.