Hi Everyone, Recently I've renewed Sophos Enterprise Console (On Prem) Certificate following the document mentioned in below given link. https://support.sophos.com/support/s/article/KB-000039357?language=en_US Unfortunately they haven't mentioned…

We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…

We are having an issue migrating over to Windows Server 2016 Core as we have found that servers aren't reporting back to SEC and remain unmanaged. I believe that Server 2016 Core is supported by SAV 10.8+ so I'm not sure if this is a fault with the…

Hi, We're considering migrating our Sophos Enterprise console to Sophos central. We've just renewed our license in July 2021, for 12 months. Is there a way to move our on-premise licenses to Central, so we can complete the migration, and start buying…

Hello - We have four Sophos servers on prem. One parent SEC and three child SUMs. The parent SEC gets updates from Sophos and the child SUMs update from the parent. The SEC and SUMs are configured to use WebCIDs for updating. This has been the configuration…

Hi everyone, during a migration from Sophos Enteprise Console 5.5.2 to a new server (still on-premise) quite a number of clients did not deactivate tamper protection, dispite it being deactivated in the old Enterprise Console. Now I am having issues…

We have migrated from SEC to Sophos Central. The old SEC server has been removed, but we still have Sophos Users/Groups in Active Directory. Is there any special way these must be removed? Thank you,

Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…

Hello Sophos Community, Windows 2008R2 - Sophos Endpoint 10.8 Unable to uninstall, cannot locate package 'Sophos Anti-Virus.msi' in specific source path. It is correct, it is not there. Looking at Registry it says localpackage should be: C:\Windows…

Hallo zusammen, wir haben seit geraum Zeit Probleme mit unserem Sophos Update Manager. Uns werden folgende Fehlermeldungen angezeigt: Sophos Update Manager: 80040401 - Software-Update fehlgeschlagen 80040406 - Bereitstellung für Abonnement 'Abo' fehlgeschlagen…

We have recently migrated from SEC to Central, with InterceptX. In SEC, we utilized management level reports to show daily and weekly, infections per week, how many protected/outdated, highest virus/malware incident counts (which one most often), in…

Hi, I have a problem after upgrading our Sophos Management Console to 5.5.2. Our database Server already upgraded to 552. I found an error on the IdentityService.logs 2020-09-30 17:05:39,066 [89] [(null)] WARN {SophosManagementSecurity.LogWarning…

Hi guys, I am currently running a cleanup on my Active Directory and looking for domain accounts with too many rights which I can disable (security risks e. g. account can be delegated or password never expires). And SEC creates a lot of groups and…

Hey guys, my SEC won't start anymore. Errormessage: Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513. at Sophos…

Hi guys, We were migrated old SEC server from Windows 2008 R2 to Windows 2016, our migration has followed the steps that mention on KB page. We managed to successfully installed and run SEC on new Server, the managed client was also displayed to connected…

Hi Sophos techies, I was wondering if there was a way to modify any policy on the console and then allow the clients to come and pick it up after the next update? If there's an update, the console floods the envelopes folder which potentially…

Since the previous one was closed without any advice: https://community.sophos.com/products/endpoint-security-control/f/sophos-enterprise-console/102620/information-about-com-methods-calls-to-use-manage-sophos-endpoint-on-premise-though-command-line…

Is there anyway we could suppress reboot warnings? We have 15,000 clients managed by SEC and can have upto 2-3000 reboot warnings at anyone time which is very annoying! I'm sure I've read somewhere that it can be done? Any suggestions very much appreciated…

Hello, I have seen many items about this but I haven't found a solution yet. Recently I changed a existing policy to allow GoogleUpdater.exe on our workstations (mostly laptops). Since then a few laptops show status "Same as policy" but most of the…

Hi All, We are currently looking at creating some KPI's and SLA's. It needs to focus on when machines receive a IDE within a certain time frame. So if an IDE is released we can say X amount of machines that are connected have received the specific IDE…

This error has appeared on my Enterprise Console for a Windows Server 2012 R2 Virtual Machine. Has anyone seen this error and able to offer any advice? I have tried the usual uninstall and reinstall, and searched the knowledge base articles. SEC version…

Hi, I would like to do a standalone, in-place upgrade of SEC from 5.4.0 to 5.5.0. Reading through the installation and release notes, I came across this KB ( https://community.sophos.com/kb/en-us/124873) regarding TLS 1.2. The article states, 'Windows…

Hi, My organisation are currently reviewing some possibility of migrating our endpoints over to central and just wondered if you guys could offer some views on the advantages/disadvantages? We are a fairly large organisation with around 15,000 endpoints…

Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…

I'm rolling out Sophos on my company network. SEC is working fine for Windows machines. I have one test Centos machine, with Sophos installed. The Linux machine has checked in to SEC and not reporting any issues. I've added an EICAR to the centos…