Hello, I have 2 problems: 1: I can't connect to support.sophos.com, but i've create an account and i've recieve an e-mail for notifiy the approuval. 2: When i tried to register my XGS2300 with my Sophos ID and i've got this message : Can…

Hello, I need help to add my Firewall to Central. I'm getting this error when trying to add a configurated Firewall to Sophos Central. Firewall Management> Add Firewall> Join a firewall that is configured or deployed > Introduce S/N Previously I…

Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

So I run a pair of SG230s I got off Ebay 4 years ago in HA using home edition using XG Home edition. Works great but one of the devices hard drive died a few months ago. I have a replacement SG230 I pulled off the shelf last weekend, installed latest…

Is anyone else experiencing issues registering APX devices with with Sophos Central Wireless at the moment? As per the Sophos guidance, I have disabled Wireless Protection within my local Sophos XG network (APs show as "Pending"). As a test, I have…

Hi, I have a brand new XG 86 firewall and would like to register it before configuring it. When i go to Firewall Management and then click on Add your firewall, i'm asked to choose if it's a new firewall or if it's already configured. I choose to add…

I've install the XG home on a standa-alone PC. Trying to run down two remaining problems. The first is that the device doesn't want to register. When I log into it, I get the screen to complete the registration. It has my Home Edition serial number pre…

Hi all, I recently installed Sophos XG Firewall Home Edition, and had trouble during initial setup. The device indicated it had activated successfully, but on the next page it gave me the following error: As such, registration continues to be incomplete…

Hallo Community, Ich habe ein Problem bei dem ich aktuell nicht weiter komme. Ich habe eine aus 2019 stammende XG 125 rev. 3 aus einer Insolvenz gekauft. Jetzt ist das Produkt aber noch bei der Firma die 2020 durch ein Insolvenzfahren geschlossen…

I have been configuring the firewall for a few days now, but recently I have not been able to skip past the registration setup console. I am not given the option to. Is there anyway at all I can bypass for now? I will register soon, but not just yet…

I am trying to contact support team. generating ticket 03630068 but still not getting support. when I send email. I got reply "This email submission has NOT resulted in a case being generated." what is this ? how to contact support. we are feeling…

Hello, I'm attempting to register a XG firewall on a client's network and I'm running into a problem. The problem is the client uses the office building internet and the building is shared between multiple tenants. Can I register the firewall away from…

We've had a serious problem with the registration of a converted SG 230 There seems to be an error in the registration webpage of converted SG when the original SG license only has the basis license still valid. We had the original license file of…

Hallo Forenfreunde, ich habe leider noch ein Problem welches ich nicht lösen kann. Ich habe zu beginn die Firewall registriert, nach dem nächsten Login wurde ich erneut aufgefordert das Gerät zu registrieren. Und seit dem bekomme ich folgenden Fehler…

HI, I have just recently downloaded and install Sophos XG home edition. Everything is setup and i can access the internet no problems. I can ping internal and external hosts. But when I go and try to activate/ licence this product it gives me…

Hi all For some reason I am unable to activate the Sophos Home version of the XG. I have my Serial key and have setup the PPOE connection which is connected and I am able to browse the web. The XG is on Vmware as a virtual machine When I first…

Good morning everyone, We have opened a ticket on Thursday 30/03/2017 and still had no answer. Im sure the SLA time has passed already. Can someone help me? Its getting critical! The ID is #7156170, its about changing the e-mail registered on one…

Hi All, After seeing another thread about Guest User Registration I looked into it and had a play...and immediately backed out of it after looking at playing with SMS gateway APIs, the potential pains and costs (although I could get a SIM shield for…

Hello, i have received 10 mobiles devices, and i have to enroll them into SMC, without ask users for their AD password. The only way i found to enroll a device of an AD user, is to connect on Self Service Portal with the user account. or to…

I have setup SMC 6.0.5 (rev 5423) server. I can enroll and manage Android devices. Today I obtained and installed Apple Push Certificate and tried to enroll iOS devices. First problem: I downloaded Sophos Mobile Control app on and iPhone 6 Plus…

Moin Zusammen, Der SMC Server wird momentan erfolgreich mit iOS und Android Geräten verwendet. Nun sollen Windows Phone 8 Geräte möglich sein. Gerät anlegen, Sophos APP installieren und auch via QR Code aus der Mail configurieren funktioniert perfekt…

+ I get this error upon registration. XG Firewall Home Edition on VMWARE Workstation I searched for that article but it doesnt exist at all. Thank you in advance!