Hello. i have task to gather data from my company old lenovo T500. it has safeguard easy v4.30.1 on it i do not have windows domain /admin password. but i know how to bypass both those i have safequard user password. i have several safequard admin username…

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

As the title states, I deleted a device on the sophos central when wiping a machine, the issue is I uninstalled Sophos on the machine, restarted it and it asked me for a recovery key, and of course I can't get the key due to deleting it on sophos central…

Hi All, If user forgot the SGN console password, is there any way to do recovery or DR? Thanks

Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

Hello, We've been experiencing issues using Challenge/Response with the latest SafeGuard 8.00.5 client on Windows Bitlocker clients. We just had a case where a feature update occurred and the computer was not encrypted at the time (likely due to TPM…

Hi Is there any official Sophos Safeguard Enterprise Backup howto Document. Just need to be sure that I will have all components in case of need to recovery my Safeguard Server and Active Directory. Do I just need the Organization and Administrator…

My data is stored on a 2TB HDD which I believe has been infected with Malware. I have removed my drive and using a caddy attached to another machine I have tried to boot it in a Virtual Machine. Unfortunately all I presented with is: Sophos Safeguard…

How to recover a file encrypt when the person is definitely gone. Do you have an idea ? Thank you in advance.

Good morning, For a year or two, when needing to run Winpe to recover via a virtual client, we have not really had any problems. At some point this has become more troublesome. I usually put winpe on a bootable usb stick. I've noticed that once…

What I've learned after being asked to recover a UTM 9.4 software install on a dedicated computer. The following conditions exist: The former admin does not have console login passwords (loginuser or root) I do have physical access to the "box"…

After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login. The only solution is to use Recovery to get into the machine and then…

Hello, I'm trying to find a process in order to do a back up of my sophos server (Safeguard Encryption 6.0.1 and Lan Crypt 3.90) and also a process to do some recovery test. The goal is to be ready in case of problems with our servers. I search…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

Hi, I seem to be getting mixed results on encrypting windows 10 machines with safeguard easy and im struggling because there is no documentation or guides from Sophos. The issues I am receiving vary but I have tried to outline them below. I have logged…

Hi All, We've started rolling out Windows 10 and we've installed Sophos Safeguard 7.02 with the hotfix and it installs ok, the laptop appears to connect ok with the management server as you can see the new laptop in the list once Synchronised, however…

HI All, I have installed this feature but realised that only MSO's can use the recovery feature on both Web and in the console, as when I go to select the domain from the drop down (after which you can then search for a machine) nothing is displayed…