We are receiving spam e-mail with a suspicious url from gmail and outlook accounts with a large number of TO recipient adresses (>300). There is no smart banner added as it is a plain text e-mail. Content-Type: text/plain; There is a plain text url…

Hi all, I miss the Digest email (Quarantine), but i have messages within quarantine. How do i check if/why not a digest is sent. Greetings

Hi Is there a way to send quarantine summary email every time an email is blocked? Shay

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…

I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…

I miss a refresh button in Quarantined Messages

Every time I use them the emails simply reappear? can anyone help?

The Delete and Block and the Release and Allow buttons are just either Delete or Allow. The Start date is half in the search box

Is it possible to configure Sophos Central to automatically delete quarantined messages that have been flagged as having a Malicious URL?

Hello, how do you setup Qurantine Reports and Release for group mails. There is a group mail invoice@customer.de . How do the User get the report and release the mail? Sven

I have one feature request that may actually be simple to integrate. Add the ability select multiple emails and execute a bulk action. I may get 20 email emails in quarantine from the same sender and I want to block them all, but currently I am required…

Hello Team, On quarantine notification can we customize the fields. Can we have field for email country originated from? Thanks

receiving quarantine email notification after 12hrs, where we missing some important emails. what would be the cause of receiving email notification too late.

In Sophos Central - Email Gateway - Quarantined Messages won't opened, just got the swilling wheel. I have closed it all down, rebooted, tried on a different computer, all to no avail. Does anyone else have this issue today? Everything else in Sophos…

While the "attachment file types" feature is enabled and set to Quarantine using the "Sophos List" no emails from Gmail, Outlook and probably others are delivered. If I toggle this feature off, emails are delivered. The emails never show in quarantine…

Hi All We have moved our email filter to Sophos Central. We took part in the content control EAP to do some tests with one of our domains and left the EAP again before moving the production environment emails to central. The content control / dlp policies…

Hi All, Advisory: Sophos Central Email cannot release quarantined items. "Releasing your message didn't work". May also see a 404 error message on the screen when releasing messages. The development team is working on this, please follow the article…

Hallo zusammen, wir haben vor kurzem unsere Sophos SG230 UTM9 auf eine XGS2100 migriert. Soweit läuft auch alles. Wir haben eine Webseite, auf der man sich per Kontaktformular mit uns in Verbindung setzen kann (wird per Mail an einen Öffentlichen Ordner…

Hi everyone, I created a policy in "email security" to allow users to get a summary of quarantined email, but I don't want that user can auto Release or Delete the quarantine mail I want users to be able to see what was quarantined and when they decide…

Hi, we've had this problem years ago on SG430, now again on SG650 HA. There are some mail (PDF attached 9MB, but also only 387kb) getting stuck in spool. Retrying oder restart SMTP (GUI and ssh) doesn't take effect. The message delivery log of the…

So for some reason I am the only one who is able to see more then just my inbox in the manage quarantined messages self service portal. I need to be able to replicate this for the other members of my team so they can see what gets stuck in the other service…

Hello Community, a customer of ours told me that the preview of emails which are in quarantine is no longer possible in the User Portal. There is only Delete and Release (and now also Release and Report as false positives). Has this feature been removed…

Hi there, is this somehow possible in XG? Any idea how to solve this in XG? Before it was possible by using MimeTypes to quarantine, this is the way the customer did that. I´m only interested in if and how it is possible on XG. Thank you…