Hi, How do i clear out the Quarantine of a endpoint from either the console or end users computer. I have searched everywhere I can think of and cannot find a way. Thanks James

My Quarantine digest is getting very full and I need to clear it out, what is the best method to do this? Total Utilization (Malware + Spam): 77.20 %Used Thanks

Good morning, does anyone have the same problem we have. we updated a Sophos XG 310 HA to 16.0.5 MR-2, after the update the daily quarantaine Mail digest is sending it twice intead of just one time a day With kind regards René Meijer

The Quarantine Digest Email settings only let you select an IP address based on Port/Alias, instead of allowing you to specify a hostname. This causes a certificate error when clicking the "My Account" or "Release" links in the email. The admin console…

I had an issue where I was unable to release quarantined emails with Legacy mode enabled for the Email Protection. The SMTP Scanning rules were working properly, but releasing messages, whether from the Quarantine Digest email, the admin web interface…

Hello, There is a company (example: x) that send email to us but they are put in to quarantine. This is because they are using a webservice (amazones) as middle men. Is there a way to allow the email to get past the quarantine without allowing all…

Quarantine how to black list it? Was easy in puremessage We have just had Sophos cloud installed with Endpoint Advanced Protection, Intercept X, Server Advanced Protection, Sophos Email Standard using Sophos central admin and self-service portal…

I recently upgraded my home mac to the new version of Sophos AV with the web based management console and when I ran a scan it picked up a few files that are expected false positives. There appears to no longer be a quarantine manager and from what I…

Up until a couple of days ago the SMTP Quarantine was working perfectly and I could release email, but now nothing shows after a certain date, I have restarted the awarrensmtp service in an attempt to get it working again but this has not helped. I might…

I'd like to give one of our AD-synced user accounts the ability to manage the quarantine for several mailing lists, but I am not sure how to do so--or if it can be done at all. While I can add the mailing list addresses as alternate addresses for this…

Hi Guys, I really Need your Help for Pure Message. I am Running Co-existence Environment of Exchange 2010 and Exchange 2013. I have running Pure Message on the Exchange 2010 and for the Migration i need to also install the Pure message on the Exchange…

Hello, I'm running SFOS 15.01.0 MR-3 and have setup a spam rule that drops spam messages but also sends the message to quarantine. Whilst the drop part of the rule is working fine (as shown in the Email logs), whether the message is actually sent…

I have set Sophos on-access scanning to delete malware, and in manual scans to delete malware. It seems that this does not work. Instead, the items are quarantined. Having items in quarantine prevents SuperDuper from working as it crashes with "permission…

There are two things that we would like to be able to see within a new version of PureMessage (hopefully for Exchange 2007 and up!) if possible 1) The ability for users to be able to search within their own end user spam quarantine portal for keywords…

Hello, I'm a little confused by one of the functions of email protection. One of our customers mentioned that PDF files which are protected by a password aren't redirected to quarantine while other files like Word, Excel or ZIPs with a password were…

Sophos (9.4.2) found Geonei-A and InstallCore on my Mac (running OS 10.9). Attempted auto cleanup failed. I see nice instructions on this website for how to do manual cleanup, beginning with some custom scans. However, my Quarantine Manager window looks…

Hi everyone! Is there a way in UTM 9 to let the sender of an email know, that his email has been quarantined? For example if the email is blocked due to an "File Extension Filter", the sender should be notified, that his email has been blocked. …

Hi, due to current threads like Locky etc, we want to block all incoming Office documents by file extension. I've tested this with a simple BAT file which I've send to myself - of course from an external email domain. As expected it get's quaratined…

Hi All, I've been having a problem for a while now with my UTM, the Quarantine report used to send twice, once at 10:00am and another at 3:00pm. It used to send fine, but we've obviously made some changes that it doesn't like. There are emails in…

I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…

Hello, I've several file to clean up in the Quarantine, but my users can't clean. I've read that my users must be local admin. As this is the accounts of my children and of my wife, they aren't admin and I don't want it ... I'd like to give them…

When files are detected and moved to the Quarantine Manager (QM), what is the length of time that they stay inside the QM? Is there some standard default to which they are automatically remediated?