That is the message the person receives when trying to access the training. steaming media is not blocked in sophos central or our xg firewall. The client is using the firewall as a proxy.

We have had the Report to Sophos function working in Outlook for years, and have the submissions sent into our internal ticketing system for IT security staff to review. This stopped working on 2024-10-23 with the last one coming through around 7:30 AM…

Hello, As the above title suggests. We are trialling the Sophos Phish Threat service. I have added in exceptions for the domains and IPs used by the Phish Threat service to the Phishing simulation tab within the Advanced Delivery section of the…

Hi - trying to run a campaign but keep getting this error message. I've attempted to follow any guidelines around this but still can't get past this error, Equally the emails are hitting the quarantine list, which is effectively marking the email as delivered…

What constitutes "User Caught" in the Campaign Results report? Does a user need to click on a link or attachment, OR does simply opening the Campaign email count as "Caught"?

Hi What are the security concerns about Sophos Phish Threat Direct Delivery for M365? Other vendors of Phishing campaign's are not so excited to allow this feature. Shay

We just started Phish Threat campaign. We use Gmail for our email. I sent out a campaign to 2 users. One user did the correct thing and reported as phishing. How does someone make edit on the campaign that it was reported? If we use Office 365, you would…

Hi, I am trying to get the results from the Phish Threat campagnes we've run and extract those data for further analysis and visualization in PowerBI. I cannot find the end point to get this data. Does this endpoint even exist?

Hi, We are based in Australia and a lot of the templates available on Phish threat are based on American brands, so a lot of the templates are not able to be used by us. We have been trying to create custom phishing emails using the templates that are…

Hello, I would like to apologize in advance for such a silly questions. I seem to be missing something here and can't find any details in doc's or chats about the configuration on Series. Here's a couple of questions that I hope someone can point me…

Is there any way, when selecting which users will receive the campaign, select randomly some percentage of my users, insted of selecting all or pick some users/groups. With random targets, the campains will be more efective.

Feature request At the moment I get the phish threat results for each campaign as a csv and merge them into a combined results file, so I can produce consolidated quarterly reports with an Excel pivot. It would be nice to download all campaign results…

Sorry if someone else has already mentioned/asked this. I couldn't find any other posts related. So hopefully I'm just missing something and it's an easy fix on my end. When running a phishing campaign it all goes as expected, reporting works great…

Hi everyone, We are running into a new problem with our Phishing emails and Office 365. All of the users are receiving the emails, however, in the case of the word documents that come as attachments, when our users open them, the documents open in safe…

I started a series with 4 campaigns, the first campaign went out well but my client decided to change the email address of one person, I did the change and nothing, I removed the person and readded them with the new email and nothing, how can I do something…

I am trying out the Phis Threat. I have tried this multipul times, but cannot seem to get it to work. To start, I have gone through the entire setup, and I have added the IP's and all of the domains to the whitelist. The domains are verified. I create…

Hi, we've installed the Addin on our Exchange 2016, deploy on Outlook works, the button appears. Now when we click the button, we get a connection error like in the Screenshot:

Dear Sophos Community, my name is david lorenz and we use a exchange server 2019 with outlook 2019 clients (cache mode and without cache mode). On all these clients the addin from phish threat doesent work. Its loading a long time and then it…

Hi, Scheduled an attachment campaign beginning at 10am this morning, sending 2 emails per hour to a total of 17 users. After reaching 10 of 17 emails, 3 users had opened the email and 2 of those had opened the attachment. This reported as expected…

Hello, I am working on creating Phishing Campaigns for the company I work for and I am unable to select a multiple choice answer for the following quiz "Ten Ways To Spot A Phish Quiz". I tried Chrome/Firefox/Edge browsers. Attached screen captures…

Hi, I recently discovered that if we send a phishing email from Phish threat and open the email in Outlook desktop app. The images embedded in the email tend to glitch or change sizes. I checked that the phishing email looks fine when opened on outlook…

Hello, We have installed the add-on for Outlook from Sophos. This was rolled out to all devices via an XML through the M365 admin center. In this XML I have already added the following: The following error pattern: If I report a mail in my personal…

Hello, I wonder if there is a way to narrow down on which machine the link in a phish threat mail has been clicked. Background: The reported recipient claims to not have done it, and due to vacation some other people got the emails of that person…

Hello all, I have some questions about Sophos Phish Threat product. For licensing, licensed by per user. In my case, the 1 user have a multiple mail address. Example, aditya@gmail.com | aditya@yahoo.com How about sizing for this case? Plis help…

I would like to create a Exchange mailflow rule to add a banner to incoming Training reminders. Users are reporting those reminders to Sophos or ignore them because we are putting a "mail from external origin" banner in them. The mail is (default) a lot…