I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…

We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…

Hello Sophos Community, Is there a KB or does anyone know the average CPU & RAM usage for intercep x with XDR (server)

Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%

Hallo Zusammen, wir überlegen langsam aber sicher von SG/UTM auf SFOS umzusteigen. Da einige unserer SG Hardware jedoch erst maximal 1,5-2 Jahre alt ist, möchten wir ungern schon wieder in neue HW/Lizenzen investieren und stattdessen die bisherige HW…

Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…

Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?

Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…

This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview If you find that the SophosFileScanner.exe process is…

I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…

We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed

I am an IT administrator and we have found that since sophos products have been used on our computers, the performance has been seriously affected. How can we make it more smooth? Will the real-time Scan customization be added? Let's control the scanning…

Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…

Checking disk space consumers on our windows servers we see that Sophos folder is huge on them: %programdata%\sophos\endpoint defense\data\event journals\sophosED Some of the subfolders contain tenthousands of files (e.g. Dns or FileBinaryChanges…

Hello, recently we are experiencing heavy performance issues for users with Endpoint installed. It seems that sophos filescanner.exe is taking a lot of resources on the machine making working on it almost impossible. opening Outlook or Teams takes…

my downloads stay with the blue ring and are not accessible. I have to go to my download folder to run my downloads. all works fine if I stop Sophos System Proctection Service. chrome Browser ver 108 Products: core Agent 2022.2.2.1 Sophos Intercept…

I install intercept XDR in the system in normal case it's working ,after 1 or 2-hour machine get stuck with with current running app system stop working it not get back until force shutdown do machine what should I do for that.

ill try to keep this as simple as possible. im not entirely sure if anyone is having the same issues, but right after i pushed the 2022.3.0.56 Core Agent that thankfully did fix the BSOD, multiple user all over our company started complaining about loading…

We're running Jenkins on a windows VM. For the past few months we are noticing high CPU usage. Task manager shows Sophos Endpoint Defense software is using high CPU. Is there a known issue with Jenkins and Sophos running together?

Hello Many users complain that printing and opening mails with attachments takes much longer since installing Sophos Endpoint. I have already done the following. - Firewall O365 required exceptions enabled - Sophos Server/Client exceptions support…

We have recently upgraded from Local Endpoint to Cloud X Endpoint and have had user report of a lot of slowness issues. I have been able to see it happen and it maxes out there hard drive dragging there system to a crall. Is there any way to have the…

I'm apart of the infra team in my comp and we've having troubles trying to pin point and exclude certain features on Sophos that may be the cause of their VM or Laptop slowing down and using a lot of CPU or RAM resources while they are running scripts…

Good afternoon. After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow. We performed some global exclusions with Tasy directories, as well as server IPs exclusions…

We installed Sophos Intercept X on 75 computers on one client. Customer complains that internet browsing has been slow since then and downloads take a long time. The issue is resolved when the "Protection against Network Threats" function is disabled…