Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…

Why would my site end up on a potential phishing list by sophos when it is completely clean? It shows here as potential phishing... www.virustotal.com/.../detection

Hi community, our iPhones are supported by Apple and managed with Sophos Mobile. We have to replace several old iPhones with new ones but we are not able to clone the phones. Only content like photos and contacts are copied but no installed apps. Apple…

Hi, I've run the installer for 'Server protection' on a Linux system. I would like to run an on-demand scan of specific directories on the filesystem. Can I do it with this product? I'm looking for something that does the same job as the legacy…

Hi everybody, Is there a way to enable device isolation on MacOS devices? From our consolle we can isolate w/o problems both Windows client and servers but this doesn't works for macOS clients, the "isolate" key doesn't appear at all. All the licenses…

We are using Sophos Central with client version 10.3.4 on M1 Chip MacBooks with MacOS 12.4. GoGo WiFi will no longer bring up the Captive Portal page. When booting into Safe Mode it works fine. When looking at the streaming log in terminal there are many…

can i pin an app the the home screen when i deploy it?

A Mac user is facing problem such as he has to perform hard restart for his laptop again and again, and it has started happening after installing sophos, can you tell me what exactly he has to do so that he will not face this issue in future ?

Hi Community, we need to upload a not published app from our supplier, so we can use them on Android Scanners. We tried in Sophos Mobile and Sophos Central Mobile. In old and new system I can add under "Private Apps", but it never shows up. When you…

Stumbled across this article on Android Police: https://www.androidpolice.com/google-ends-call-recording-apps-accessibility-services/ Is this going to affect the use of Sophos mobile apps in any way? Are we going to be flooded again with permission…

Hi, How can I reverse a configured Base Policy to default ? At the end, the Base Policy should not pretend the sub-estate. I can only "reset" the Base Policy, but it is even activated in the sub-estate. Best regards, Thomas

What is the recommended way to handle installing server protection on VMWare ESXi hosts? I currently have Server Protection installed on the VMs that the hosts are running, but would like to get it installed on the actually ESXi boxes themselves as well…

Bonjour Le mot de passe app store est demandé à chaque installation d’une application Je suis sur IOS 12 et sophos mobile central Comment faire pour que les utilisateur puisse installer des applications via SMC sans entrer le password de l’identifiant…

Has anyone had any experience with these two for MDM in an environment running Microsoft 365 Enterprise, would it be more suitable implementing Intune over SMC https://9apps.ooo/ ? Thanks!

Hi, I know this is a known issue but I'd thought I'd reach out anyway. I need to remove Sophos off of a lot of Mac computers, including the system extensions. (They seem to be causing performance issues). I cannot ask users to disable SIP and run a bunch…

Hi all, We are running various servers with legacy RHEL 6 OS and GPFS as the underlying operating system. Does Sophos support both requirements? Thanks An

Hi folks, I am having a har time trying to figure out if it is possible to turn off Mail Privacy Protection on iOS device. From what I do understand so far, enabling ist will send at least some data over additional servers. Also endusers are confronted…

I am trying to enrol a brand new iPad Pro 3rd Gen to my Companies MDM. This works fine as we have enrolled other iPhones and iPads using the same enrolment settings. I can do all the steps successfully, but after installing the Device Management…

When i press Add Device and use Device Wizard it eventually stops working. I enter name in search field (linked with AD) i can enter all fields. (name, number etc) Pressing next, i can select the task bundle Pressing Next again it should show me a QR…

Hello, We have been asked to add the IOCs of BlackByte Ransomware into Sophos threat detections, how can we accomplish that?, we found the option of blocking applications, but does´t let us add an MD5. Or how can we be sure that this suspicious files…