• App Protection Not Working in Android Lollipop 5.0.2

    Sivabhaskar S
    Sivabhaskar S
    Hello, I am facing issues with the App Protection feature. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps today: 1) Sophos Free Antivirus and Security…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • [Bug Report & Question] Sophos Mobile Security - App protection does not accept password anymore, (supposedly) after change of grace period

    Aeg Carpenter
    Aeg Carpenter
    Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…
    • over 7 years ago
    • Sophos Mobile
    • Discussions
  • Integrated QR code reader

    GaelCUENOT
    GaelCUENOT
    Yesterday Sophos updated Mobile Security app but since that, I don't see integrated QR code reader any more. Have this part of the app been removed ?
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • RE: App install - neverending scan cycle

    BrianRuckley
    BrianRuckley
    The issue was with Sophos. I uninstalled Sophos Mobile Security and Samsung Pay was able to install and function correctly. i then re-installed Sophos Mobile Security with no further issues. Thanks for all the input guys.
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Android Security and Web Dashboard?

    BrunoBarbieri
    BrunoBarbieri
    Hello all! Any intentions to allow mobile management throught the webdashboard? I mean: locate, block, wipe, alarm, start scan, etc... from the web dahsboard? Its bad only be able to perform such actions using SMS , from a pre defined phone number…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • I cannot download application updates, my master password no longer works and I am unable to change my password!

    security@iceworm.net
    security@iceworm.net
    I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Update of Sophos Mobile Security for Android

    DominiqueFelgines
    DominiqueFelgines
    Hi all I have downloaded Sophos Mobile Security for Android and Sophos Security Guard on my Android mobile. Recently, Sophos Mobile Security has been updated. The result is that Sophos Security Guard has disappeared on my mobile and has been replaced…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • How to unlock a blocked phone by Sophos Mobile Security 6.0 ?

    Jean-PierreMalaterre
    Jean-PierreMalaterre
    I have uploaded your software "Sophos Mobile Security 6.0" on my phone after reading a good review about it on 01NET (a magazine specialised on computer science). However, it blocked my phone, which I have not been able to use ever since. When…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Knock code in Loss & Theft

    KonstantinosMpountrogiannis
    KonstantinosMpountrogiannis
    Hello, I have an LG G4 and I love its knock code. Does anyone know if I can make it work with Sophos' remote lock, because it doesn't seem to accept it? Knock code does have a PIN code as an alternative unlocking method... Thanks
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Blocage du téléphone par Sophos Mobile sécurity 6.0 for android

    Jean-PierreMalaterre
    Jean-PierreMalaterre
    J'ai installé votre programme Sophos Mobile Sécurity 6.0 sur mon téléphone parce qu'une revue spécialisée en informatique (01NET) le présentait comme le meilleur et le plus performant des programmes . Il a bloqué mon téléphone qui est donc devenu inutilisable…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
  • Authorization grace period ignored

    PhillipCorner
    PhillipCorner
    I'm having an issue with SMS and the App Protection grace period for authorisation. I have authorisation enable for the Play Store and grace set to 5 minutes, however once I have authenticated and am browsing around the play store the authorisation popup…
    • over 8 years ago
    • Sophos Mobile
    • Discussions
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