Hi, Can anyone tell how licensing works for when adding a device using the user less method in Sophos Mobile. I know that a single user can have up to 10 device and that will only equate to 1 License. Just wondered how this differs for devices enrolled…

Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

As the title suggests, many of our work phones are locked, even if the device is compliant with our policies. Previously, it was enough to reset the User's password. But now it stays locked. Even reinstalling Secure Mail doesn't seem to work. Anyone…

Hello, Sophos Mobile is currently compatible with the Microsoft / Windows "Mail" app. https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/Windows/EmailAccount/index.html Does anyone know if it also works with the new replacement…

I'm having an issue with devices enrolled in Sophos Mobile (via Central) where an app that was previously blocked cannot be unblocked (exactly the same as in this post but I didn't want to resurrect an old thread). The devices are running Control 9.7…

When Link Checker is enabled, links to review messages from the 365 quarantine report emails display "no valid URL found" This problem is present on multiple devices and the version in use is 9.7.3709 Can anyone help overcome this problem?

Hello, we want to add a new E-Mail configuration to the "Samsung E-Mail" App. So far, we have been using the old managed configuration settings. Now the message "Google has changed the procedure for editing managed configuration settings. Below…

Today our Sophos firewall Advanced Threat Protection rule was triggered by an attempt to connect to a Botnet. The internal IP was an IPhone 10 connected to the protected WIFI guest network trying to connect to an external IP address that triggered the…

We're exploring the use of the Microsoft Outlook App for email on our devices. I'm finding 2 issues with doing this. 1 - I realize I can add a custom config to the play store for this app, and I've tried that. Seemed to work in that some of the fields…

Hello all, we have Samsung Galaxy A54. A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.…

I have many tablets and want to deploy on it a corporative wallpaper on remote with sophos mobile, but i cant find the way. Already check many articles but nothing on the point, for IOS i found something for wallpapers on Sophos mobile but for Android…

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which…

Hi guys, any idea howto add a bookmark on an iPhone homescreen with Sophos Mobile?

Hi there I'm trying to synchronize a Windows laptop with Sophos to manage it but when I go to install the package they send you via Gmail it gives me an error and won't let me. I attach an image so you can see the error My Windows version is this Win…

The standard setting of 1m until the display goes out is too short. So I created a password policy that sets the maximum idle time before password prompt to 10 min. The device is connected and synchronised but it is still not possible to set the screen…

Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…

Dear Community, we are using Apple User Enrollment for iOS. The users want to update the Outlook App enrolled with Apple User Enrollment. But they cannot. Any ideas? How are App Updates pushed with this enrollment type? // English: This functions…

Hi there, we see a strange behaviour on our Android smartphones using work profiles: I take a photo on the phone photo is stored in my private area I open my gallery app in my private area I pick the photo and share it with my Gmail app in…

We are currently running version 9.7.1.8 on iOS devices but newly prepared devices are unable to enrol or sync. It seems that when you press Corporate management to check the sync it immediately crashes and removes you from the app. This is occuring on…

Hello - One of our users has a Samsung Galaxy S22 Ultra and often has trouble with email that just stops working. We use the work profile on the phone, and have Office 365 (though it did this occasionally before we went O365). For some reason typically…

Hello, It seems that google play is encountering some problem installing "Sophos Intercept X on Android" on my SmarthPhone. Could it be that my phone does not meet the Sophos installation requirements? The characteristics of my Smartphone…

I have to renew the Apple APN in the future and tried to do this to day. When I upload the downloaded apple.csr from Sophos Mobile I receive the error Invalid Certificate Signing Reguest: Is this a known issue at the moment? Fred

is that the correct fourm for the Sophos App on Android? I only use the Authenticator as there is no real successor of the "orange" Sophos authenticator. Unfortunately there a a few issues with that App of yours. I have it installed in version 9…

The Intercept X App on my Xiaomi Mi 10T Lite with Android 12 shows a yellow box with an exclamation mark to indicate that Autostart must be activated. When I follow the link on how to activate Autostart on a Xiaomi Phone (!) Thr procedure that is not…

Hi, the Sophos Secure Email and Sophos Secure Workspace apps will be removed from the app stores in December 2023 and will not be supported after this date. What is with the Documents in Sophos Mobil. Will they delete after 01.01.2024? Thanks…